Stayed here a few weeks ago with friends whilst in Bournemouth,great location close to town & beach.
Was told up on booking residents late bar would be available but when we arrived back a horrid,rude,confrontational night bar man told us we were misinformed by the management & the bar shuts at midnight to everyone. But it was his decision as he was in charge of the bar & kitchen. He refused to serve us even a soft drink so we went to bed very unhappy & unwelcome & i was very upset with his attitude. Clearly needs customer relations training. That's a lot of money to be missing out on behind the bar. Also i may add we were not drunk,all very sober in fact. Luckily he wasn't there in the morning & the breakfast staff were great. When we asked about the late bar they replied saying he should've served us,he wasn't the manager,just the cook covering the night shift!!
The room was really nice,rest of the staff were lovely,hotel & bar nice & clean. We would stay here again if we assured there would be a different night porter!
- Official Description (provided by the hotel):
- The Hop Inn is a bustling pub with 12 rooms located in the heart of the Westcliff. Our rooms are spacious and modelled in a contemporary style. We have pocket sprung handmade beds for a good nights sleep. Every room is ensuite with tea/coffee and flat screen televisions. We have a friendly and welcoming atmosphere and serve home cooked food all day. We have some parking on a first come first served basis but there is more free on road parking surrounding the property. We are just minutes away from the beach and town centre. We have live music on a Saturday night please check our website for details. We have a facebook page and more reviews can be seen on other sites such as laterooms. We look forward to welcoming you. ... more less
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- Also Known As:
- The Hop Hotel Bournemouth