Came here in March, the tearoom was busy (it usually is!). The table hadn't been cleaned from the people before us.
It took quite a while for anyone to notice us and take our orders, when were were informed it would be a 40 min wait for anything (including drinks and ready prepared food such as cake).
We ordered drinks anyway in the hope they might be quicker- They were; it came out in less than 10 mins. It was quite disappointing to be told the wrong information as we changed our orders based on this and didn't order food. The table next to us had their scones brought out in 15 mins from ordering. Although I'd rather be told about a wait than not be told, it was frustrating.
The drinks were of a really good standard and my friends who've been before said food and drink is consistently good, but they also commented the service could be improved on previous occasions and that it often seemed under staffed. These comments on service seem to be echoed on tripadvisor too.
Booking ahead is a must on sunny days and weekends/bank holidays.
If they could get another member of staff or two on to help with the service it think it could be a brilliant place. Unfortunately good food/drinks and location won't be anything without decent service.
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