Stayed for seven nights on an Alfa break. Booked two rooms. One room had brilliant views across the harbour and beyond and as a consequence was bright and sunny, the other overlooked walls, scaffolding and therefore was claustrophobic, miserable and dark. This great contrast typifies this hotel. Some features are good, other features are poor.
Let's be positive and start with the good features. The location is first rate, being next to the harbour, adjacent to the shops and handy for all Torquay's wonderful attractions. The staff are first rate, they try hard to ensure that visitors are welcome and that their service is polite and thoughtful. Our waitress Ludi (one of identical twins at the hotel) was brilliant. She successfully remembered our breakfast order from day one and served us superbly. The lounge is most pleasant and is bright, airy and well located. The beds were comfortable. There is entertainment of an acceptable standard on four or five nights.
However, thought needs to be made by the LeisurePlex management into major improvements to ensure that the Regina fulfils its commitment to provide the best for all its visitors.
Internally the decoration is tired. Corridors are particularly in need of attention. The sun terrace is dreadful, with dead plants, litter and cigarette ends dumped in forlorn plant pots. Mould had been allowed to become embedded in the edging of our ensuite shower.
The practice of having an exact set time for breakfast (some days ours was an amazingly early 8.00 a.m.) and evening meal (ours was 6.00 p.m.) is outdated and needs to be reviewed. Despite the good service, the quality of some of the food served left a lot to be desired. The breakfast sausage were appalling, a low quality budget brand, the bacon was only slightly better - one thin fatty rasher. The coffee was horrible - again a cheap brand. Evening meals were once again politely and courteously served - but the quality and quantity of food was poor. Small portions of low quality convenience food is the order of the day. Starters lacked not only lustre but also generosity in portion size. This theme continued with the main course. Two potatoes and a quantity of frozen veg accompanied a small serving of meat or fish. Sweets were likewise uninspiring and did not match the optimistic menu descriptions. The rice pudding was particularly obnoxious. The best choice is to opt for the chef's special - this was generally much better in quality and quantity than the regular fare. Fortunately the ice cream was okay.
Because of the allotted very early breakfast time, guests leave the entertainment room before the artiste has finished their second set. This is a shame for the artiste who is left playing to a very small audience.
In our room, whilst the bed was comfortable and the sheets crisp, the aged brown blanket provided had an elderly appearance. I haven't been in a hotel that uses blankets for decades.
Because of the excellent hotel staff, the brilliant location and the lovely weather we had an enjoyable holiday. However, with a little more commitment and financial input courtesy of LeisurePlex management into internal decoration, dining arrangements (and so importantly the quality and quantity of the food served) and the tired blankets, the Regina Hotel could be a jewel in the crown of the lovely Torbay resort.
- Official Description (provided by the hotel):
- Regina Hotel - Torquay - (3 Alpha grading - AA three star). Wonderfully situated on the harbour side with the principal shops and theatre a short stroll away. Part of the Regina is interesting as the home of the poet Elizabeth Barrett Browning. Relaxing bar lounge, air conditioned restaurant and lively bar with dance floor and entertainment most evenings. Limited parking at the hotel but plenty of commercial parking close by. Lift serves many rooms but the hotel consists of several Georgian and Victorian buildings and there are many changes of level. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline and Booking.com so you can book your The Regina Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Regina Hotel Torquay, Devon