Shearings would do well to invest in a facelift for the bar and dining area as first impressions are not good with freezing cold, damp smelling communal areas. This was not particularly welcoming on arrival -the excuse being the hotel had not been open over the weekend! - Might I suggest for the future a timer switch to turn heating on in anticipation of guests arriving? It feels like a hotel run on a tight budget but the customer service is generally excellent. Sharon , especially was exceptional , friendly and efficient . Entertainment was pleasant and good fun and the barstaff managed the bar well. I was very pleased with the exceptional large room (52) , pristine bathroom with newly fitted bath and shower not the comfiest of mattresses it has to be said and temperatures in the room seem to plummet at night but it's an old building with very high ceilings so not the easiest to maintain I expect.
Food portions and quality was below what I had experienced in every other Shearings hotel but pleasant table service made up for this . Apart from one serving of glue-ey, lumpy tasteless reconstituted leek and potato soup , food in the main was fair enough and value for money.
The stars of this Shearings holiday for me were the staff . I cannot emphasise enough how they made the best of , I'm sorry to say this, but very average surroundings . If I was rating the hotel on customer service it would get a 5 excellent from me but readers should be aware of the condition of the hotel to make a balanced judgement. It is clean but well worn.
Torquay is a big town and has lots of shops and if you like to eat and drink one excellent bar/restaurant The Hole in the Wall, mid price but good quality lovely decor.
- Official Description (provided by the hotel):
- Situated in a quiet residential area of Torquay half a mile from the seafront, the Bay Tor Park hotel is also within easy reach of the marina and the town centre’s shops, boutiques and restaurants. The hotel offers great facilities for you to enjoy and all the public areas are conveniently located on the ground floor. There are comfortable lounge areas in which to sit and relax in and the ever-popular sun terrace, which is a perfect place to unwind with a drink on a balmy summer’s eve! Inside, the entertainment suite has a dance floor and bar. The hotel is very popular for all inclusive breaks and prides itself on having many repeat customers year after year. ... more less
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- Also Known As:
- Tor Park Torquay
- Bay Tor Park Hotel Torquay, Devon