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“Great time at the Rainbow”
Review of Riviera Hotel

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Riviera Hotel
Ranked #58 of 87 Hotels in Torquay
Liverpol
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great time at the Rainbow”
Reviewed October 19, 2013

As a group organiser of a very we'll travelled community group, I can sincerely say that our 5 day stay at the Rainbow was without doubt one of our most enjoyable midweek breaks in the UK that we have had and we have had many over the past 30 years. On behalf of our association I would like to thank firstly the management for the running of this wonderful hotel, all the staff at reception, at the bar, the chambermaids, the dining room staff with a special mention to the excellent chefs who provided a variety of wide and varied dishes. The entertainment each evening was really good and the club was of a high standard. Every one of our group of 47 had nothing but praise for everyone at the Rainbow and would without hesitation recommend it to their friends and family.
After reading some to the negative reviews on this site with regard to the Rainbow Hotel we are all totally baffled!! If you are looking to book a great hotel in Torquay look no further than this hotel and disregard any negative comments, you will have a great time here and will be well entertained and looked after.
Many thanks to everyone at the Rainbow International Hotel

Stanley Over Fifties Association. (47 Scousers)

Room Tip: North Wing is situated closer to all amenities.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sadra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger H, Operations Director at Riviera Hotel, responded to this review, November 26, 2013
Thank you for your kind words, & for taking the time to write a review. All feedback is much appreciated.
I have passed your thanks on to all the staff & look forward to welcoming you & your group back with us very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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940 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (326)
Date | Rating
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English first
Sunderland, United Kingdom
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 16, 2013

at first when we arrived we were downstairs my brother and me in twin room with three beds we asked to move as we needed room each we upgraded to upstairs ov which we paid extra money our rooms were lovely we were over moon with them but we wondered how other people were moved and not paid any more to move the food was brill staff great and entertainment good we are booked to come back 4 nov turkey nd tinsel can't wait hope our rooms are as nice as before yours shirley

Room Tip: upgrade is better
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank 613shirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger H, Operations Director at Riviera Hotel, responded to this review, November 26, 2013
Thank you for taking the time to write us a review.
We are glad you enjoyed your stay with us & look forward to welcoming you back with us very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caldicot, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 16, 2013

We went to this hotel for a 4 night break as part of a coach trip.. Pior to arriving I phoned the hotel and spoke to Sonia Green who was friendly ,polite and helpful. We arrived at the hotel check in went very smoothly and keys and rooms were distributed with directions to rooms, . we were on the 4th floor which was the floor above reception and the dining room.Our room was very nice spacious and to our eyes very clean and turned out to be comfortable, At dinner on arriving at the restaurant we were greeted by Andy who explained the format of the restaurant and were to find everything. We were then greeted by Jamie who found us a table and looked after us. Each evening was a dfferent roast joint but also some alternatives if you didn't want the roast..Breakfast was very similar in that Andy would explain things and a water this time a young blonde lady called Nat served us and was our waitress for the week.Nat was very good and nothing was too much trouble..On one occasion we couldn't seem to get the shower to work so we told reception and Ria came from reception to explain how it worked

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger H, Operations Director at Riviera Hotel, responded to this review, November 26, 2013
Thank you for all your kind words.
We are very happy you enjoyed your stay with us. I have passed your thanks on to all the staff.
We hope to welcome you back to the Rainbow in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 16, 2013

My wife and I took my 95 year old mother to this hotel for a 4 night break. I was a little unsure of this choice of hotel after reading some reviews regarding the number of different levels. I contacted the hotel prior to going and was assured that my mother would be given a room close to the lift so she would not have to climb any stairs. Upon arrival , true to their word, my mother was given a room with access to the lift close by and we were allocated a room next door.

Upon arrival, we were booked straight in by friendly reception staff. The rooms on their 5th floor, were excellent value for money, both very clean, with a double and single bed in each, clean towels, TV, tea and coffee making facilities, and very warm, with comfortable beds. The water in the en suite was always piping hot.
The food at the hotel was exellent, with a full choice of cereals, fresh fruit, yogourt, and full cooked variety, and range of drinks etc.
Dinner consisted of a carvery every evening with a different meat served every evening plus an additional 2 choices of meal and a vegetarian option, with a very good selection of sweets to follow. The restaurant was very clean and organised with friendly staff. Food excellent.

The hotel has a very good club with entertainment every evening. There is an indoor swimming pool and fitness centre with full disabled access.

This is not a 5* hotel but in our opinion punches well above its weight and is EXCELLENT value for money. If returning to Torquay I would definately return to this hotel.

Room Tip: contact reception before hand and inform them of any preferences you have. 5th floor was very quiet.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank malcjude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger H, Operations Director at Riviera Hotel, responded to this review, November 26, 2013
Thank you for your kind words. We are always happy to help, & do strongly suggest guests contact us prior to arrival if they have specific needs.
We look forward to welcoming you back to the Rainbow in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 14, 2013

we arrived at the rainbow on the 11th of october and were unsure if we were going to stay here as the outside of the hotel looked shabby ,however we ventured in and service was good and chose a delux room for an extra £10 per night ,room appeared ok ,but the bed was awfull ,very uncomfortable ,and the noise from above was bad ,this went on for 2 nights from 5 am ,constant banging and thumping ,not good ,we complained and were offered a bottle of wine and a different room ,we looked at the different room but were offered no refund on our upgrade ,and to be honest the room was smaller and not as good as the one we paid extra for ,manager was on hols so receptionist didnt know what to do ,no offer of refund for the night we refused to stay ,so checked out and went to the premiere inn ,not good service ,no apologies , no refund ,dissapointed with attitude of receptionist who basically had no idea of customer care and came across as agressive , a 3 night stay spoilt because we had to relocate to another hotel on our second night with no offer of compensation ,if you pay 3 nights and only stay 2 then a refund of 1 night would of been the norm ,but not here .not happy !

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Davevally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Torquay hotels

Porth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 12, 2013

wearrived at hotel 7 - 11th october we are six friends and had a very enjoyable time. the staff were very helpful at all times , the food was excellent with very good choices at breakfast and dinner. the entertainment was very good and there was a lovely atmosphere there the hotel was clean and the room service was very good too.the swimming pool was very clean. we would definately stay here again and recommend it to friends. we were worried when we arrived as we had read some reviews which did not give a nice opinion of the hotel but now we have stayed there we have proved them wrong. do not always go by some of these reviews the only down side was too many stairs

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank allan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger H, Operations Director at Riviera Hotel, responded to this review, November 26, 2013
Many thanks for taking the time to write us a lovely review. Its always nice to hear!
We hope to welcome you back with us at the Rainbow in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Level 6 Contributor
147 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed October 11, 2013

We arrived Monday,and right away were impressed by the welcome.Straight to our room and out for a nosy round the hotel.Small heated pool just round the corner,what luck.All the staff were very efficient and at all times welcoming.Meals were great with a very wide selection to suit everyone.Breakfast was an experience with a toaster which had a mind of its own ,sometimes toasting dark ,sometimes light.Evening meals were excellent and served carvery style.The desserts were my wifes favourite with that special southern coast ice cream,and plenty of it.Ive heard of tales of this hotel being tired and needing TLC,but everywhere was spotless and always full ,so when can a facelift be carried out.We two are going again that's for sure.

Room Tip: Be prepared to line up early for meals. Try the fish pie and the steak and kidney.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 186377Adequate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger H, Operations Director at Riviera Hotel, responded to this review, November 26, 2013
Many Thanks for your kind words & for taking the time to write us a review.
We are so pleased you enjoyed you stay with us, & hope to welcome you back at the Rainbow in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riviera Hotel

Property: Riviera Hotel
Address: Belgrave Road, Torquay TQ2 5HJ, England (Formerly Rainbow International Hotel)
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #58 of 87 Hotels in Torquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riviera Hotel 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Rainbow International Torquay
Hotel Rainbow International
Riviera Hotel Torquay, Devon

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