Went with some of my usual group of friends for 5 days and all agreed this ranked amongst the worst we had been to. Stone steps led up to entrance so if you have mobility issues forget it.....cannot understand why a ramp had not been put in place as a number of guests struggled. Plus it's also an hotel used by coach companies who have a large disabled clientele,which my group of 8 come into,
No porter service on arrival we had to collect our own bags and take to our rooms there was a lift.
Our rooms were all on top floor at rear of hotel with a wonderful seaview. They were large and airy and the beds were comfortable. Shame that in many rooms the windows were stuck or jammed up with newspaper and could not be opened. Over the bath shower system in all our rooms were a problem as was the temperamental hot water system. Toilets didn't flush properly and the toilet brushes were disgusting.
There were TV's in all the rooms but the positioning was ridiculous and the leads not long enough for them to be moved.Two of our group did and the owner was not amused.
I wish I could gloss over mealtimes but would be doing any readers of this review a dis-service.
The so called "Chef "was so desperately in need of a refresher course in both catering and manners it was painful to witness(I personally would have shown him the door) Three of our group,myself included,were/are very successful highly qualified caterers in addition we have an extremely gifted amateur in our ranks.
N.B. We were not allowed in the dining room until "Chef" arrived and declared them open.......
My evening meal the first night was a ham salad,one slice of not very good ham and what has to rank as the worst salad on record, the rest of the group were not happy with their choices which were all of 2.This set the standard for every evening meal:- there were 2 choices,if these didn't suit you could have a ham or cheese salad (cheese was grated) or an omelette.There were no roasts,and when one of the other guests asked was told by the "Chef" he only did them on a Sunday!!!! At the end of our meal it was announced by the "Chef" that tea/coffee would be served on the terrace by himself (out of flasks) pretentious or what!!!
As I am dairy intolerant which unfortunately also includes beef neither of the choices for Tuesday evening were suitable,however the "Chef" had a brain wave and told me I could have the pancakes without the cheese sauce so I was "sorted".It came with salad and was awful,when I asked the waitress for some coleslaw the "Chef" came and told me in as loud a voice as possible that as I was dairy intolerant he had omitted it,I was speechless(that takes some doing) and by the time I was able to reply he had gone.I did speak to Ranji the owners wife and explained to her that coleslaw is not a dairy product but fat and their "Chef" needed a lesson in manners as well as catering.
The fish and chips most of us had on the Wednesday evening caused more than a few upset stomachs,however I think, as did a number of others, it was down to the batter or rather the fat it had been cooked in.
Still on the mealtime theme at breakfast on Tuesday we had 5 pots of tea and 3 of coffee brought to our table and returned before one made with boiling water arrived and this happened at many other tables. The full english wouldn't feed a small child and was unappetising,the toast was cold,extra butter non existent,cornflakes could virtually be counted, all in all a total disaster.
Everyone made sure they had a good mid-day meal when out to make up for both the morning and evening deficiencies.
This set the tone for the rest of our stay apart from the fact our tea/coffee was boiling hot for the duration.The waiting staff were charming and seemed embarassed by the whole scenario.
Evening entertainment was not too bad and you could always go out,house doubles were a good price according to my husband,beer could have been cheaper.
We would definitely not go back or recommend .
- Official Description (provided by the hotel):
- Situated in a tree lined road, Abbey Court is a peaceful hotel. It offers high standards and professional service at affordable prices. From views across Torbay to our heated outdoor pool and comfortable bar lounge, you will find the Abbey Court Hotel is the ideal place to relax and enjoy your holiday on the English Riviera ... more less
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- Also Known As:
- Abbey Court Hotel Torquay, Devon