Trecarn Hotel, [ Palermo Road, Torquay Devon TQ1 3NW ], is a Bay Hotel, owned by the Shearings Group Ltd, Registered No 05272464, [ Victoria Mill, Miry Lane, Wigan Lancashire WN3 4AG ]
Date: 02 - 05 May 2014
Room No: 237
The depressing feeling of unremitted horror overcame me when the National Holidays coach pulled up at the Trecarn Hotel, Torquay, when it emerged that this was a Bay Hotel.
The worst hotel experienced of my life occurred a couple of months ago in another Bay Hotel. National Holidays have yet to reply to my letter.
The Trecarn Hotel, Torquay’s overgrown weeded garden and spilling skips of builders debris did little to alleviate my sinking feeling of foreboding.
The hotel interior was a tired sad affair clearly showing many years of neglected maintenance and refurbishment.
Room evacuation information was inadequate
No information to contact Hotel Reception or outside bodies
Lack of corridor evacuation signage
FIRE ALARM 06:30 hours 3 MAY 2014
Procedure carried out impeccably by the Night Porter and his assistant
The room and linen were clean; some bathroom fittings were missing and microbial growth was apparent in the shower unit; skirting boards appeared to display an infestation of dry rot.
Daily room was cleaning and bed making
Towels and tea/coffee/milk were replenished
Housekeeping staff are providing the best possible service
Table, crockery, cutlery and glass ware were clean
Ann the Dining Room Manager supervised impeccably with an gentle manner and a desire to please
All meals except one breakfast served by Stuart, a new staff member; he, like Jacob, was unfailing patient, pleasant and proficient
Mainly of a pre-prepared nature, but carefully and attractively presented
The pork loin on 3 May 2014, prepared by Vicky, was simply excellent
So good to find a properly managed kitchen, with a pride ion their work
All members of this team were helpful, understanding and pleasant
Clearly this hotel has a strong management team, who, with their colleagues, are working with a difficult hotel but are determined to provide their guests with the best possible holiday experience
The Trecarn Hotel, Torquay is a hotel to recommend; it is everything the Esplanade Hotel Ryde, Isle of Wight is not.
- Official Description (provided by the hotel):
- Located in its own grounds in a quiet residential area, the Trecarn hotel is just a short stroll from the Babbacombe Downs and the delightful village of St Marychurch. The ground floor public areas of the hotel were the subject of an extensive refurbishment which has been very well received by our guests. The hotel now benefits from well-appointed lounge areas, large entertainment suite and bar. The restaurant has been completely re-styled and now offers a spacious and contemporary dining experience. After enjoying the renowned entertainments the hotel has to offer, you should also sleep better than ever as we have also refurbished 62 of the hotel's bedrooms! The Trecarn Hotel is ideally placed for exploring the surrounding area of Torbay and the delightful South Devon Coast. There is an excellent bus service taking you to town centre and beyond. ... more less
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- Also Known As:
- Trecarn Hotel Torquay, Devon