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“Great holiday- Christine with 5 others from Durham/Hartlepool”
4 of 5 bubbles Review of Trecarn Hotel

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Trecarn Hotel
Ranked #89 of 89 Hotels in Torquay
Durham, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great holiday- Christine with 5 others from Durham/Hartlepool”
4 of 5 bubbles Reviewed July 28, 2013

WE went to the Trecarn Hotel with National Holidays on a 5 day break. We did ask for 3 rooms together but 2 of us were together and the 3 rd room was no where near the other 2 but hey what a time we had. The entertainment was good as we can enjoy ourselves anywhere, we helped the entertainment on by getting upto dance and encouraging others to let their hair down and dance with us. The food was really good and cooked to a high standard, our waitress was brilliant her name was Marissa. Our room was visited by a cleaner each day and our shower was cleaned every day and floor hovered. Our room was a little small however we managed and really enjoyed ourselves. The hotel staff were all very accommodating with whatever request. Thankfully there were seats outside where we could sit in the sunshine to smoke or just to sunbathe a little before our meals.

Room Tip: We were in room 145 but we had no outlook at all just a roof and some other rooms looking onto us an...
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  • Stayed July 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
4 Thank Christine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveKing1969, General Manager at Trecarn Hotel, responded to this review, August 1, 2013
Thank you for your lovely review Christine. I am glad the group enjoyed their stay and next time you will bring more than 5 others with you!!! I will pass on your kind words to Marissa as all the staff enjoy basking in the glory of personal mentions here on Trip Advisor!. Lastly, sorry we couldnt get your rooms all together but we are very busy with different arrival days each week so it isnt always possible but as you said, it didnt hamper your enjoyment. See you soon!?
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1,130 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (407)
Date | Rating
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English first
Halifax, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed July 25, 2013

The reception staff, porters & waiters were friendly and pleasant, however the family room we were allocated was dirty, unhygienic and dangerous! The window was smashed and held together with masking tape, the carpet was filthy & stained and the floor around the toilet pedestal was foul smelling and stained with urine. There were used tissues under one of the 3 single beds and one of the beds was broken. The food was adequate, however we were made to rush our dinner as " the kitchen was closing"

Room Tip: Do not book room 170!!!!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Helena A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveKing1969, General Manager at Trecarn Hotel, responded to this review, August 1, 2013
Whilst it was pleasing to read your positive remarks about the staff at the hotel, I was sorry that you found some aspects of your room unacceptable. They should all be cleaned to the same high standard and I will take the matter up with housekeeping staff who are normally very reliable.
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Sunderland, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 23, 2013

Stayed wed to sun 17th July hotel needs updating especially the bedrooms entertainment ok couldn't complain about the food was excellent a short walk to shops and other pubs,the railway lift down to the beach and a 10 min bus ride into Torquay and a ferry over to brigham which is lovely overall a very enjoyable holiday thanks Linda ,Sunderland

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank linda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveKing1969, General Manager at Trecarn Hotel, responded to this review, August 1, 2013
And thank you Linda for taking the time to write your review! I hope the positive aspects of your stay were enough to encourage a return visit!
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SOUTH SHIELDS
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed July 22, 2013

On arrival the staff were very nice and helpful. Meals were more than adequate, also the entertainment was of a quite good quality. Alas the decor' was tired and needing a face lift. In a busy business I do appreciate a lot of foot fall and some guests not treating things with the greatest respect does make life difficult for owners to keep on top of things. But in our room where as the bed was clean and comfy the window wood was decaying and in need of some care. Flooring was well worn. Cleaning staff obviously did there best with what they had to work with. Apart fro this our stay was a pleasant one with the staff all been cheery and pleasant. Always willing to give advice and have some fun which is what a holiday is all about.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank LENNYSouthShields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveKing1969, General Manager at Trecarn Hotel, responded to this review, August 1, 2013
I appreciate you taking the time to post your review here on Trip Advisor. I have to agree that some of our rooms do need refurbishment and it is something we are doing. I am also about to start a programme of works to upgrade sections of windows, hopefully before the winter! I was pleased to read your comments on both the cleaning staff doing their jobs well, and that you received friendly helpful advice from our reception team. I hope you will visit us again
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Manchester, United Kingdom
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed July 22, 2013

visited this hotel with national holidays.we wwas very satisfied the hotel is very nice.it is spotlessly clean and has nice grounds.the staff are very friendly and attentive.the entertainment was good as was the food.the hotel is actually in babbacomb and about 2 miles from torquay centre but there is a good bus service at the end of the road.the beach at babbacomb is only a short walk from the hotel but the actual beach is at the bottom of a cliff.we telephoned the hotel before we arrived to request a refurbished room and they duly obliged.we recommend this course of action.the room was excellent(141)

Room Tip: ask for a refurbished room
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eastlands_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveKing1969, General Manager at Trecarn Hotel, responded to this review, August 1, 2013
Thank you for your lovely review. It is always a pleasure responding to a 5 star opinion and I am pleased that you enjoyed your break. We will be more than happy to try and get you back into room 141 should you return for another visit. Give us a call, we can even make the booking for you now with National here in the hotel reception
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Middlesbrough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 16, 2013

we have just enjoyed a 4 day trip to this hotel, first impression was good the staff were lovely especially our waiter ben . the food was excellent ,and the reception and entertainment area good,the hotel seemed to be in two halves sadly our room was in the grotty half very old and smelly having told the guy on reception he seemed amazed does that mean that management dont check the rooms allocated to guests .the hotel is in a great position and if offered a better room would go again .

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dorothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveKing1969, General Manager at Trecarn Hotel, responded to this review, August 1, 2013
As you may have read in previous responses we are in the process of refurbishing the other half of the hotel. We have done a section of rooms last year, this year, and we are looking at more for next year. It is a long and lengthy process but we are aware it is important and are always striving to improve the bedrooms. All other aspects of your break were good, which I was pleased to read, so if you would consider returning please give us a ring beforehand and we will do everything we can to get you into one of our newer rooms.
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Kingston-upon-Hull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 15, 2013

Returned today from a 4 day break at the Trecarn and really want to thank the staff there for all their help, particularly the reception staff who made themselves available to sort my medication needs when my oxygen supply hadnt been delivered. They were brilliant. Thank you so much. Also thanks to Laura, our very efficient waitress, and to Amy and Aaron at the bar and everyone else who made our holiday so enjoyable. We look forward to another stay in the near future.

Room Tip: Lift very small
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveKing1969, General Manager at Trecarn Hotel, responded to this review, July 16, 2013
Thank you for your review. I will certainly make sure the staff get to see your kind comments about them and I am very pleased they looked after you so well. I am sure they would do the same again if you were to return for another visit!
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Additional Information about Trecarn Hotel

Property: Trecarn Hotel
Address: Palermo Road, Torquay TQ1 3NW, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #89 of 89 Hotels in Torquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Trecarn Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Located in its own grounds in a quiet residential area, the Trecarn hotel is just a short stroll from the Babbacombe Downs and the delightful village of St Marychurch. The ground floor public areas of the hotel were the subject of an extensive refurbishment which has been very well received by our guests. The hotel now benefits from well-appointed lounge areas, large entertainment suite and bar. The restaurant has been completely re-styled and now offers a spacious and contemporary dining experience. After enjoying the renowned entertainments the hotel has to offer, you should also sleep better than ever as we have also refurbished 62 of the hotel's bedrooms! The Trecarn Hotel is ideally placed for exploring the surrounding area of Torbay and the delightful South Devon Coast. There is an excellent bus service taking you to town centre and beyond. ... more   less 
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Also Known As:
Trecarn Hotel Torquay, Devon

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