We have hust returned from the Richmond for a new year break.
Our room was very shabby and smelt of cigarette smoke. We had to sleep with the windows wide open in spite of the temperature being -2 degrees outside. The bath had a shower but it could not be regulated. either scalding hot or cold. The fittings were very shabby and were in urgent need of refurbishment. We changed our room the next day for a better room. This could not be described as a double room but it was clean. There were no other rooms so we settled for this.
The food was ok but for the New years meal there were no waiting staff to serve our meal or lay the tables. Hence no starters. Luckily we had a buffet main meal .It was a real shambles with the manager coming round 30 mins after our meal had finished trying to get rid of the only hot sweet....Rhubarb and custard. Would have had it if it had come earlier.
We were given a shot glass of grapefruit juice to celebrate the New Year....Where was the advertised bubbly?
The decorations in the hotel were wonderful...the best I had seen. Just a pity they did not spend the time and money on the rooms and service.More