We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Could be better”
Review of Hotel Richmond

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Richmond
Ranked #70 of 87 Hotels in Torquay
Calstock, null, United Kingdom
Level 4 Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Could be better”
Reviewed June 23, 2014

Up side to the hotel was the view from the balcony and the room was comfortable. Down side was the hotel needed up dating. Balcony was very 1970s and needed painting and work done before the season started. The hotel had a feeling of being something years ago but having gone to seed now. Apparently there had been a swimming pool at one time but that was now gone. There was no breakfast included in the price and the staff didn't seem bothered if you wanted breakfast or not. They didnt push it so we had breakfast out. (No nice bacon smells in the morning.) Very odd. Staff arguing about hours and stuff in front of customers as well. Not very customer friendly. Parking tight. I wouldn't stay again as there is a lot of choice in Torquay.

Room Tip: Choose another hotel
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, August 21, 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

357 reviews from our community

Traveler rating
    79
    109
    70
    49
    50
See reviews for
66
139
30
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 1, 2014

arrived on friday to find a room old and dated from the 1980s? the staff where very helpful tho, no swimming pool as advertised no tv in room, had to ask for towels on second day. we thought it was a good price till we arrived then we felt robbed, but the staff were friendly, the only thing the hotel has is a good location, really disappointed.

Room Tip: try another hotel
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, August 21, 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Torquay hotels

Cornwall
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 1, 2014

If you want a nice clean, comfortable and quiet room. With a very warm welcome,friendly and helpful manager (Samantha) and staff, easy walking distance to the beach and town centre, a good breakfast,at a price to suit most peoples pockets, then the Hotel Richmond is a must.
On the other hand if you want to pay five times as much or more, full of pretentious people in their own little pretentious world,where the staff want tipping every time they can be bothered to raise a smile, overpriced drinks and food, then its your money you are wasting book in at the Ritz or some other fancy 5 star Hotel, Give me real genuine down to earth people every time.
Many thanks Samantha and your staff for making our stay perfect.

Room Tip: We stayed in a lwer ground floor room at the back room 43 very spacious and quiet
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Karmarycornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, August 21, 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 24, 2014

I arrived early and as my room was ready i given the key to room 11 with a stunning view towards the bay, All the staff were excellent and the meals were aswell, The commual area was very clean, The managers Fernando & Sam were allway willing and very helpfull, Bar prices were good, I stayed at the hotel from 16th May to 19th May 2014, If your looking to stay in torquay this is the hotel for value all round. Gerry

Room Tip: Pay the extra and book a sea view room
See more room tips
  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Gerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, August 21, 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 24, 2014

We used the Hotel Richmond as a base to attend a christening in torquay.Staying on Saturday 17th may '14. We booked 2 family rooms (#19 & #25) for our family of 6. Room 25 was above 19 and both were looking onto front entrance. As it is an old building the windows are single glazed and from midnight to 4:30 am there was a constant stream of taxis pulling up, doors slamming and then the obviously intoxicated guests standing out the front of the reception smoking and talking. We could literally hear whole conversations (f@#$ this and lots of c words in one groups case) as though they were in the room!! Then the teeth clenching door slamming and inconsiderate yelling as they walked through the hotel. At 4:30 am my husband went to reception as we hadn't slept one wink. We finally fell asleep sometime around 5! We had a very long day at my nephews christening then my poor husband drove us 4 hours home. At breakfast it seemed like we were the only family there! The rooms were also very dated and drab but were clean. The girls in restaurant at breakfast were very friendly. Worst hotel stay for us ever!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank dandsknowles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, August 21, 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bourneend highwycombe
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 11, 2014

We stayed in a family room on the 3rd of may as wycombe were playing torquay the room was lovly the view amazing allready booked to go back in about six weeks cant wait if u want a cheap good hotel go here .

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fionarussel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, August 21, 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LEICESTER
Level 5 Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 2, 2014 via mobile

Arrived early so we were not expecting to be able to check in however the lady at reception confirmed that our room was available and we were in our room before we new it. What a room! It was large with wonderful sea views plus the added bonus of a balcony with table and chairs. It was great to be able to sit out with such a wonderful view. We paid just £135 for 3 nights which is exceptional value for money. The bar area is comfortable to relax in with no piped music! I believe there is often entertainment provided in the evening. Just a 15 minute stroll and your at the harbour front and town centre. This is a great hotel to stay at if your looking for great value in a comfortable, albeit slightly dated hotel that's close to the town centre. The General Manager on duty when we arrived couldn't have been more helpful and she offered a very warm welcome. All the staff we had contact with were friendly and professional. A great stay.

Stayed May 2014, traveled with friends
Helpful?
4 Thank JNB1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review, August 21, 2014
Dear Guest

Thank you for taking the time to write a review about our hotel.
We read all our reviews and take any negative feedback very seriously and try to resolve any issues swiftly.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Torquay hotels
0.2 mi away
Cavendish Hotel
Cavendish Hotel
#57 of 87 in Torquay
778 reviews
0.3 mi away
Abbey Court Hotel
Abbey Court Hotel
#72 of 87 in Torquay
91 reviews
0.3 mi away
The Patricia Guest House
The Patricia Guest House
#51 of 87 in Torquay
97 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hotel Burlington
Hotel Burlington
#86 of 87 in Torquay
346 reviews
1.1 mi away
Trecarn Hotel
Trecarn Hotel
#87 of 87 in Torquay
1,205 reviews
0.0 mi away
Howden Court Hotel
Howden Court Hotel
#18 of 87 in Torquay
226 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Richmond? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Richmond

Property: Hotel Richmond
Address: 27 Croft Road, Torquay TQ2 5UD, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #70 of 87 Hotels in Torquay
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Richmond 2*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Orbitz and LateRooms so you can book your Hotel Richmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Richmond Hotel Torquay
Hotel Richmond Torquay, Devon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing