Saw the TV show thought it would be cheap and cheerful. First arrived and was allocated Room 14 - as you will notice nearly every guest on the TV show is allocated room 14. Room was fine so we decide to stay an extra night however we could not have this room for both nights.
My girlfriend went to have her hair done in the hotel salon and from here it went rapidly downhill. The hairdresser (a decent guy who returned my phone I left in his salon) informed my girlfriend there was no hot water as the boilers were playing up.
The next room we are given is 'a family suite' - as soon as I opened the door to the suite I felt the coldness - not quite stepping into a fridge but a serious drop in temperature. By now its dark - cursory glance with bags placed in room - we are going out for a meal with friends - reception assure us they will put a heater in room for our return.
Needless to say we get back 11pm or so there is no heater in room - it is freezing. We sleep until about 4am wake up because of loud water dripping on flat roof and so cold can't get back to sleep. Nightporter sorts out some heaters.
At this point I start looking round - notice carpet ripped - shower and bath no hot water still - ivy growing in through the window - cigarette burns on bedroom floor carpet. Bathroom is like a fridge tiles missing off the sink.
In the reception staff - not a lot to say there....
Fortunately the manageress overheard our displeasure and relocated us for our second night to the Grand Hotel.
- Official Description (provided by the hotel):
- John Burton-Race, Restaurant with Rooms is perfectly situated to enjoy Devon's beautiful coastline, stunning beaches and local attractions. Fine dining in our new restaurant headed by 2 Michelin starred Chef John Burton-Race, we offer creativity, creative menus and service excellence. ... more less
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- Also Known As:
- Torquay Grosvenor Hotel
- Torquay Hotel Grosvenor
- Grosvenor Hotel Torquay
- John Burton-Race Restaurant & Rooms Torquay, Devon