we spent 4 nights at the Grosvenor along with friends, one of whom is severely disabled. Whilst the disabled facilities are limited, the staff did absolutely everything they could to make things as easy as possible. And it worked !!! we had a lovely time. Karen and Elaine could not help us enough and the rest of the staff were the same. The hotel is a little dated and tired, but then so are we, but the good food evening entertainment. hotel cleanliness and helpful staff made up for that. We will most definitely visit them again and reccommend you do the same.