My wife and I have just returned from 5 days at this hotel, having booked a Club room with a sea view. The views across Torbay are indeed magnificent and the hotel enjoys an elevated and enviable position above the town. On arrival in our room we were confronted with an apple and orange and an unmarked bottle of water. No further fruit materialised during our stay and the bottle was, we assume, simply refilled from the tap on a daily basis. Having received much more in the way of hospitality from hotels not blessed with 3 star ranking, we were less than impressed.
In place of soap in the bathroom we were confronted by wall-mounted containers of gel with a plunger (rather like the kind you get in motorway toilets) which proved to be very stiff and practically impossible to operate. The sink was tiny but the shower over the bath was easy to use and effective.
The Polish waiters in the dining-room did a sterling job with a constant smile and won deserved plaudits. The coffee served with breakfast was, however, lukewarm at best. I did not appreciate the unannounced photographer however who toured the room one evening taking pictures we neither requested or wanted. We were also surprised to find ourselves surrounded by the patrons of three coach parties (I realise hotels need to tap into this market to make ends meet) but the noise during mealtimes precluded any attempt at conversation between us. We also discovered on Friday that our planned early departure was delayed while a coach blocked our exit until all passengers were safely on board and the coach released us at 9.30 am.
A pleasant 5 day break (with fantastic weather) in an impressive and comfortable hotel but "could do better".
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- Also Known As:
- Headland Hotel Torquay
- The Headland Hotel Torquay, Devon