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“Brilliant Break”
Review of The Headland Hotel

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The Headland Hotel
Ranked #12 of 87 Hotels in Torquay
Certificate of Excellence
Hornchurch, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Brilliant Break”
Reviewed December 20, 2012

Booked three night stay with GB coach Co, traveled by coach to Headland Hotel, Devon scones when we arrived, six course meals every night, food choices, staff very polite and helpfull, choices of breakfast,excursions by coach on two days, entertainment of an evening. Would recomend the coach company and the hotel . First Class.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby D, General Manager at The Headland Hotel, responded to this review, December 21, 2012
Your compact feedback/recommendation is very kind, and it is good to hear of your satisfaction with all areas. We work closely with GB Tours, and will pass on your comments to them, which I know they too will be grateful for. Seasonal greetings until the next time.
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855 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (319)
Date | Rating
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English first
Swansea, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 17, 2012

Stayed at the Headland Hotel for a short three night break beginning of December. Our party, about 15 in number, was a mix of ages - we were actually celebrating an 80th Birthday. The hotel was perfect, the rooms were tastefully decorated and spotlessly cleaned with maid service every day. We stayed on a half board basis and could not fault the food - generous portions every course. Breakfast and evening meals were waiter served with a choice of starters, mains and desserts (to die for!!).

The Hotel is a little distance away from the front, I would say about a ten/fifteen minute walk downhill. The Hotel does however lay on free taxis from about 10.00am for those who wish to venture to the front, with the last free taxi returning to the Hotel at about 4.30pm.

All the staff, from chambermaid to General Manager were very friendly and helpful, particularly Kris, our waiter for the duration of our stay.

One slight criticism - the bar closed at 11.00pm every night after the entertainment (which was mediocre).

All in all, thoroughly enjoyed my stay and would not hesitate to return to the Headland Hotel

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby D, General Manager at The Headland Hotel, responded to this review, December 21, 2012
Wonderul to hear that your group enjoyed their stay with us to celebrate the birthday girl's 80th so much. Your appreciation of the cleanliness of the hotel and quality of the food is music to our ears, especially as you found our staff so friendly and helpful. The courtesy taxi service is much-used and welcomed by our guests. The entertainment, which I am sorry you found to be mediocre, does wind down soon after 11pm, with our bar though available until midnight. The Duty Manager is always on hand to ensure this is the case.
We are thrilled you so enjoyed yourselves and we are delighted you will visit us again. Many thanks for your valuable feedback.
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West Sussex, UK
Level 4 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 11, 2012

We have just come back for a 4 day stay at the Headland Hotel and one word is 'brilliant'. The food is amazing - 6 courses and plenty of choice with ample portions. Our waiter Barek (I think was his name) was very very efficient as are all the staff. Our rooms were situated on the 1st and 2nd floor and both were to a high standard and cleaned immaculately every day. We last stayed at this Hotel when it was the Overmead and I have to say it is now even better and should be 4 stars easily.

We was lucky enough to stay during Turkey & Tinsel and the Hotel's decorations were superb.

All in all if you need a hotel to stay in Torquay I would highly recommend The Headland. The hotel is top class, rooms immaculate, food amazing, staff cant do enough and the views outstanding

We hope to come back for a week in the Summer :)

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jcroo65510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby D, General Manager at The Headland Hotel, responded to this review, December 14, 2012
Thank you for your wonderful endorsement. It is great that you appreciate the many improvements made over the years you have been coming. I have passed your appreciation to Bartek and am very pleased you enjoyed the food and other aspects of your stay so much. We look forward to your stay with us in the summer, seasonal greetings until then.
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Kingsbridge, United Kingdom
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 4, 2012

Thank you all to another great stay at the headland food,staff ,and service was brilliant again.As we are lucky enough to live only 40 minutes away a last minute night away seemed like a good idea. When I say last minute we were only going out for Sunday Lunch but when I rang up for a room there was one for us. And it ended up being New Years Eve great night in the bar We stayed in room 150 two weeks ago which has views to die for. (sorry bit slow sending this review) but as we are in the tourist business as well which makes it special to find somewhere so good to stay.See you in January where we are lucky enough to have three nights to look forward to.(was ment to be November for a special occasion ) but due to illness had to be moved and even that was no problem for the Headland.Many thanks to you all
Lisa & Scotty

Room Tip: Ask for a room with a view would recommend 150 lovely new room
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank lisascott551682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby D, General Manager at The Headland Hotel, responded to this review, December 14, 2012
Thank you Lisa and Scotty for another fabulous review. We were delighted to be able to offer you our fantastic room 150, shortly to be christened the Tatiana Room, sister to Anastasia of the Romanoffs. We eagerly look forward to your next visit to us soon.
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Bideford, United Kingdom
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 23, 2012

We booked for one night on one of the Hotels special offers. A fantastic location with wonderful views. Lovely room warm and clean with a comfortable bed and large bathroom with shower over the bath. Fantastic 6 cource dinner excellent food and quickly served. There was entertainment, if you wanted it but we decided to go back to our room. Complimentary tea and coffee in your room and a large TV also free wi fi. The breakfast menu easy extensive, my poached eggs were perfect. The staff were friendly and helpful. We will certainly be staying at this hotel again.

Room Tip: Even though we were downstairs we still had a lovely view over the garden to the sea.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby D, General Manager at The Headland Hotel, responded to this review, November 24, 2012
Thank you for your comprehensive feedback, and it is very gratifying to hear you so enjoyed your short stay with us. We look forward to welcoming you for a longer one next time, hopefully in the near future.
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Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 20, 2012 via mobile

My husband and I have just returned from a 3 night dbb turkey and tinsel break.
Our room was clean and comfortable and the staff friendly and helpful.
The evening meal was good but the breakfasts were not so good.
Overall we would recommend this hotel.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChickenAndBeef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby D, General Manager at The Headland Hotel, responded to this review, November 23, 2012
Thank you for your review and recommendation. I am glad you enjoyed your evening meals, but am saddened you did not find the breakfasts so good. If you would care to contact me with a little more detail I would be happy to investigate any issues.
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Canvey
Level 6 Contributor
239 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed November 19, 2012

We have just returned from another lovely stay at the Headland. This time we had a "club" room. The room was adequate and very spacious but it was the bathroom that earned the title "club". It was very large with black and white tiles and a large free standing shower - excellent. Yet again, they outdid themselves with the food offering - superb value, lovely cooked and presented with a varied choice. I have to say also that the restaurant staff, especially their manager, together with the chamber maids are second to none!

So, why only four stars - parking has always been a problem with very limited onsite parking. Yet again, a vehicle had doubled parked and blocked our car in together with the other two parked either side. What added insult to the wound, was that the car belonged to one of the maintenance men, who should have known better! An apology was offered but the inconvenience of going back into the hotel, locating the driver etc. is not acceptable. I wonder at the mentality of these people! Also, yet again the two male bar staff let the side down again. Tables were not cleared after 40 minutes and the bar left unattended for lengthy periods of times and when we went looking, found them talking to the receptionist and they were NOT talking about work!

Having stated the negatives, I have to say that the positives outweigh them. The hotel, is clean, well maintained and excellent value. We will be returning.

Room Tip: Some rooms are not accessible by the lift, so if you have any problems walking, ensure that you requ...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby D, General Manager at The Headland Hotel, responded to this review, November 23, 2012
We are delighted that you had another lovely stay and that you enjoyed your Club Room, the food and the services of our Restaurant and Housekeeping staff.
I apologise again for the fact that your car was blocked in by one of our personnel, however briefly.
Your comments regarding two of our bar staff I can assure you have been noted and acted upon. Thank you for letting me know, enabling me to resolve this issue. Whilst we would always prefer direct contact during your stay, so that we can sort things out before your departure, we are nonetheless very grateful for your valuable feedback.
We look forward to your next stay with us.
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Additional Information about The Headland Hotel

Property: The Headland Hotel
Address: Daddyhole Road, Torquay TQ1 2EF, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Torquay
#23 Family Hotel in Torquay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Headland Hotel 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Headland Hotel Torquay
The Headland Hotel Torquay, Devon

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