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“Warm welcome, excellent breakfast, spotless and good value”
Review of The Charterhouse

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The Charterhouse
Ranked #9 of 150 Torquay B&B and Inns
Certificate of Excellence
Cheshire
1 review
“Warm welcome, excellent breakfast, spotless and good value”
Reviewed July 5, 2010

We stayed with my elderly parents-in-law and two boys aged 9 and 11 for 3 nights and were very impressed with the Charterhouse. Marion and Les are very good hosts and could not do more for my elderly parents-in-law whilst also making my active boys feel very welcome. They loved the pool and the garden. We had two family suites. The family suite we had on the top floor was perfect and I was particularly impressed with the cleanliness of the hotel and the quality of the beddings and towels. The breakfast was excellent every morning. I can highly recommend this hotel and will be returning. Thank you.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redevilCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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783 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
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Cambridgeshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 2, 2010

Marion and Les are fantastic hosts and made us feel so welcome from the moment we arrived. Nothing was too much trouble and they took time to sit down with us and advise on things to do and places to go as well as good restaurants for dinner. They obviously take great pride in what they do. There was a great friendly atmostphere during breakfast and the cooked breakfast is out of this world!! We would thoroughly recommend staying at The Charterhouse.

  • Stayed June 2010, traveled as a couple
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Helpful?
1 Thank CambridgeshireDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
117 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 28, 2010

We recently stayed at teh Charterhouse and it is fab. we came back after we stayed here last year. Marion and Les are very considerate and look after you so well. I wouldn't stay any where else in Torquay. Its the best place to stay, very clean comfortable rooms.

Les and marion even let me use their printer to print out my boarding pass. Excellent hospitality:)

  • Stayed June 2010, traveled on business
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Helpful?
Thank Thebarrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 26, 2010

We normally stay in chain hotels but boy are we glad to have broken the mould and chose this hotel. Marion & Les make you feel so welcome that you are at ease from the moment you arrive. We stayed in one of the newly refurbished rooms and was very pleased with the standard. They are super clean and are kept that way during your stay. The hotel is well situated within walking distance of Cockington & the main area of Torquay. We noticed very little noise an occasional car & only 1 train, none of which caused us to lose any sleep. As stated the breakfasts are fab and Les's marmalade a triumph. (recipe please!) I am sure that we will return to see the ongoing improvements which will only make a great hotel even better

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Macquarie Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 21, 2010

We cannot praise the Charterhouse highly enough. Les and Marion are the perfect hosts and do all they can to ensure their guests feel welcome and at home. The room, the great breakfasts (and Les' marmalade) are all exceptional. The location is excellent with the absolutely charming Cockington village within walking distance. In a word - Outstanding - we loved it!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Aussies0nt0ur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 14, 2010

We stayed at the Charterhouse for 1 night earlier this month as part of a long weekend trip to Devon.
Originally we had planned to stay for 3 nights but were left disappointed after the first night by what we found to be quite a noisy room (traffic, train line, and building work nearby). We spoke with Marion at breakfast the next morning and to her great credit, she was very apologetic and offered to refund our money for the other 2 nights we had booked so we could stay elsewhere. She assured us no one had complained about the noise before, and we confessed we do live in a very quiet area and one of us in particular is a light sleeper.
Marion and Les clearly work very hard at providing a welcoming B&B, and I feel almost guilty for saying anything critical - but as per the only other "average" review on here, I would agree that the hotel is in need of some modernising and upgrading (which I believe the couple are working on. Apparently the small room we stayed in is soon to be renovated into a very large room which will be an improvement). We were attracted by the "number one in Torquay" rating on Trip Advisor, but I would have to say that this was not the number one B&B we have ever stayed in and we have certainly had better for an equivalent price range; sorry!
For those who are not so bothered by outside noise (the building work at the time could not be helped but the trains and traffic are noticeable if you are a light sleeper) and who enjoy a 'part of the family' approach, Marion and Les are ideal hosts and certainly passionate about what they do.

Positives: Clean room with basic facilities
Friendly hosts with good knowledge of local area
Good breakfast

Negatives: Noise in bedroom/ lack of double glazing
Light in bedroom in morning due to thin curtains
Slightly too family friendly for our tastes
General tiredness of fixtures, fittings etc

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smoggie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torqs, Owner at The Charterhouse, responded to this review, June 22, 2010
We would like to take the opportunity to clarify some of the comments in this review whilst thanking the reviewer for their positive comments about us, our breakfast, our cleanliness standards, and the way in which we handled this issue.

The Charterhouse is located in a peaceful location along a residential country lane. It is set back from the lane by approximately 45 metres and screened by two banks of trees and shrubs which we have always believed helps to make this a very quiet location. Any building will receive a certain amount of road traffic noise if it is adjacent to a road and we are no exception. However, this is no major road by any means. There is also a railway line further along the lane where trains pass intermittently during the day.

We understand that noise is very subjective and were concerned by this feedback so we asked the opinion of an Acoustic Engineer Consultant registered with the Association of Noise Consultants. He was able to take some readings in our garden and his comment was “this is a peaceful garden by any measure”. The ambient background noise level was around 45 Dba mostly comprising of birdsong and the distant hum of a lawnmower, rising to around 65 Dba when a train went by, which he described as a temporary event lasting only a few seconds. 65 Dba compares with typical noise levels recorded from a tumble dryer or indeed normal conversation.

The Charterhouse offers hospitality to families as well as couples and this is evident from our information on the internet and brochures.

We recognise The Charterhouse is a work in progress, constantly undergoing improvements. The room in question is not a large room and although not yet refurbished, it is a pleasant room with the most fabulous sea views and panoramic views of the surrounding gardens and area. This was explained at the time of booking.

Finally, as many of our guests can verify, it is extremely important to us that our guests are comfortable and happy during their stay. Obviously we cannot please everyone all of the time but we do our best. It became clear that as these problems were beyond our control the best solution was to offer our guests the opportunity to leave and find somewhere more suitable with no charge being levied for early departure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia Canada
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 11, 2010

This is a great place to stay. I was made to feel right at home and Marion went out of her way to make sure everything was to my satisfaction - and it was. It is nice to find a place that really cares about doing it right. The local village of Cockington, a short walk away, is incredibly beautiful and well worth spending time at. The location of The Charterhouse is perfect. Close to Torquay but in a very quiet location. British Columbia, Canada.

  • Stayed May 2010, traveled with friends
    • Value
    • Location
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Helpful?
Thank Ysanne27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Charterhouse

Property: The Charterhouse
Address: Cockington Lane, Torquay TQ2 6QT, England
Phone Number:
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #9 of 150 B&Bs / Inns in Torquay
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Charterhouse 4*
Number of rooms: 8
Official Description (provided by the hotel):
Family run B&B with a warm welcome and delicious breakfasts. Just a short stroll from Country Park, Thatched Village and Beach. Available for short breaks or longer stays. Please ring for further information or visit our website. Within walking distance of Torquay. Large car park, beautiful gardens and in quiet location. Free wifi throughout and small heated outdoor swimming pool open in the summer. ... more   less 
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Also Known As:
Charterhouse Hotel Torquay
The Charterhouse Torquay, Devon

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