On arrival we got no help with our bags and it is very difficult to park outside the hotel. The room had a very good layout with a separate room for the children and the views were good. However the bedroom and bathroom were not cleaned properly during our stay and we had to complain twice to have it cleaned correctly. The breakfast in the morning was more 3* as the buffet was missing certain items regularly or had a limited choice. The cooked breakfast we ordered had the wrong items brought to us. Service was very slow in the restaurant. The attention detail seems to be missing too such as there were a alarming amount of typos on bar menu and dead flowers in the restaurant for at least two days. We mentioned these complaints along with the state of the bedroom to the Duty Manager and I would have expected the Hotel Manager to contact us but he didn't. The staff were friendly but lacked the leadership and training I would expect from a 4* hotel.
- Official Description (provided by the hotel):
- With wonderful views across Tor Bay, The Osborne Hotel has a modern health club, an outdoor pool and leafy sun terrace. The hotel is set in 6 acres of grounds that lead to Meadfoot Beach.The elegant bedrooms are individually decorated, and all have free Wi-Fi access and tea/coffee facilities with free mineral water. All rooms have a private bathroom and a cosy seating area.Hesketh’s Health and Fitness Centre features an indoor swimming pool, fully equipped gym and tennis courts. Guests can relax in the sauna, or on the spacious poolside terraces.Langtry’s Restaurant has impressive bay views, and serves modern British cuisine and fine wines. There is also a informal continental-style brasserie, offering fresh coffees and afternoon teas.In the heart of the English Riviera, Osborne Hotel is a 15-minute stroll from the picturesque Torquay Marina. Free on-site parking is available, and Torquay Railway Station is just 1 and a half miles away. ... more less
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- Also Known As:
- Osborne Hotel Torquay
- The Osborne Hotel Torquay, Devon