Having driven past the Livermead Cliff hotel I thought it worthy of a try when visiting Torquay next. It is situated right on the cliff and overlooking the Bay it has good parking and access it is seemingly ideal - Sadly it all ends there as you walk through the door! Staff in fairness are very good and clearly have to work with what they have got. The whole building interior is very dated and generally tired and worn out. Decor and furnishings are sad as was the room and common areas.
I booked a sea view room at £150 per night and was seriously unimpressed. In terms of size it is very good, likewise the stunning view accross the bay. The interior is something else! Ceiling paper peeling away and not just in one small area, the TV is a PC Monitor size and needs to be sat next to before it can be watched, the carpets are wrinkled, wall colours do not match the soft furnishings, Electrical appliances are powered via multi a socket, there is no light-pull in the bathroom, light fittings have ugly 'coiled tube' type power saver light bulbs hanging out of them rather that the more modern and sypathetically designed candle type power savers. One lamp had nothing at all with just a bare socket!
Whilst I cannot speak for other rooms, our room had a low window shelf with windows that have no restriction and open out completely creating a fall risk especially for young people. Overall it was as sad as the rest of the establishment and certainly not worth £150 per night.
Elsewhere fire call points have been upgraded but instead of removing the old ones they have been taped over and painted to match the walls. The lift is very old and small - nothing wrong in essence, but the gates are the old concertina type that are hard to use if elderly or weak due to the strong springs and present a hazard for trapping fingers. The bar Area has padding around the bar itself in leatherette, this is worn, damaged and looks awful. Breakfast was OK but the tables are adorned with plasic Carnation style pinks that are very reminicent of those given away with soap packets 40 years ago (OK yes hands up I do remember them!) and the old stainless steel tea and coffee pots were badly marked/stained and fit for the bin. However very worryingly, I asked for the door adjacent to our table to be opened as it was quite stuffy at breakfast. Looking out through the door was a white mains cable running along the floor terminating from an electrical box, this was unsecured and un protected - now I am looking at cables instead of my breakfast! standard domestic type cables have been run into Air conditioning units and fixed to conduits and pipes via cable ties and just adjacent to the door the plastic conduit running the power to the emergency exit light had broken off of the wall in a number of places causing the joints to break (including into the light fitting itself) exposing the cable and the whole lot to water ingress. Needless to say I asked to see the manager and pointed this out. This establishment is in serious need of refurbishment and not just simply a facelift - it is well beyond its sell by date in that respect and it certainly is in urgent need of a health and safety check to ensure there are no other hidden disasters waiting to happen - so concerned, I have taken images and will be forwarding them.
The Manager was attentive and took on board my comments, yes he kindly gave a reduction in my bill, but it is not about that, guests should not be given reason to raise concerns, especially at this level - it is also not good for business to give refunds for poor service or facilities.
Pay attention Best Western Group, It is not all about P&Ls, your Staff and Guests deserve much better than this - it is a disgrace.
- Official Description (provided by the hotel):
- The Livermead Cliff Hotel is the only 3 star hotel situated directly on the water's edge. We have direct access to the sea and beach from our spacious lawns. With stunning sea views from many bedrooms and all of the public areas. The town centre and marina are a pleasant level walk along the sea front. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HRS, Hotels.com, Hotwire, Expedia, Booking.com, Travelocity, TripOnline SA, Cheap Tickets, Hotel.de, Evoline ltd, Cancelon and HotelQuickly so you can book your Best Western Livermead Cliff Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Livermead Cliff Torquay
- Hotel Livermead Cliff
- Best Western Torquay
- Best Western Livermead Cliff Hotel Torquay, Devon