Stayed for a 2 night family gathering organised for a Diamond Wedding Celebration 26/28 July. When the brochure arrived, I could see that it wasn't somewhere my husband and I would have chosen for ourselves, as we usually choose small intimate hotels in quiet locations. We were travelling up after a stay in Cornwall and arrived at 7.30 p.m. hot and sticky from a day at The Eden Project. Other members of our 20-+ family were going out for dinner, which we at first thought odd, given there was a restaurant with good 'Tripadvisor' scorings. We needed showers and to un-wind, so decided to stay in the hotel - big mistake! After a cup of tea and showers we went to the restaurant to find it had closed at 8.30. 8.30 on a Friday night! I ask you? Was this a children's or retirement home? We later discovered that one of the other hotels finishes dinner at 7.45 and the other two at 8.00 p.m. We made our way to the bar - big screen t.v. blaring out - hoping to get at least a bar snack, only to be told they didn't serve food, but we could have room service. Not what we wanted. After our drink, we went in search of something to eat at the rest of the complex. Albert's bar in the Victoria was heaving with loud music and karaoke blaring out. We eventually found the Aztec bar in the Derwent I think - only to find they had stopped serving food. Everywhere we went there were young teens careering around and even young babies still around at what was then 9.30 p.m. We later discovered it was a 'special break' weekend with discount prices for families with children - paying far less than we had been charged. We gave up in disgust and went back to our room and ordered a sandwich. Eating an admittedly very good prawn sandwich at, by the time they arrived at 10.00 p.m. was not what we had anticipated. Obviously the whole complex is designed for either families with young children or geriatrics who go to bed at 9.00 p.m.
We discovered the next morning that the other members of our party came back at just before 11.00 and were only able to get one quick drink before the bar was closed unceremoniously. Why is there no bar service for residents. We were a party of 30 - 85 year olds with all ages in between, there for an extended family get-together - not a hen or stag party - wanting a good, but refined time.
Breakfast on both mornings was fine - good choice of options, but under-staffed. One very off-putting thing was that our waitress on both mornings had terrible, and I mean terrible, B.O. The poor girl was obviously over-worked, but no excuse for that.
The Anniversary function on the Saturday night was lovely, but that is not what I am reviewing. I am reviewing what I paid for and I consider it was very overpriced. We booked a Riviera twin room and when doing so I was informed we would have a seaview and share a terrace with other Riviera rooms. Well, we were on the ground floor - the room was fine, a little dated, but fine with a small stuffy bathroom, but two walk in closets. I could just about see the sea, if I stood on tiptoe, peering between trees, there was about a 6' 'glimpse'. We live in the Midlands, so don't get to see the sea very often. There were slabs outside our window with a table and chairs further along, but no access to them - unless we were able to 'limbo' out of the 10" opening at ground floor level of the only opening window. After asking for assistance to open a higher window - for air - not to get out of! we were told that was the only part of the large bay window that opened. This meant that we had to close it when leaving our room and especially at night, to avoid unwanted visitors. The room and indeed the whole hotel, was stuffy.
I consider this hotel, which has obviously seen better days, in a not very tasteful area, is very overpriced. We paid over £120 a night - £40 more than the hotel of far higher standard we had stayed at in Cornwall. I always take a middle line on Tripadvisor reviews by other people and try to be fair in my comments, but I feel 'ripped off' and disappointed. Maybe ok for families with children and teenagers, looking for a raucous time around the pools, bars, etc., but not for more discerning couples. There is no way I would return to this hotel or recommend it to anyone else.
Highlights: Excellent prawn sandwiches and leaving!
Lowlights: Just about everything else.
- Official Description (provided by the hotel):
- Part of TLH Leisure Resort, this lovely hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a specialty. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more less
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- Also Known As:
- Toorak Hotel Torquay
- TLH Toorak Hotel Torquay, Devon