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“Very enjoyable stay” 4 of 5 bubbles
Review of TLH Toorak Hotel

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TLH Toorak Hotel
Ranked #33 of 89 Hotels in Torquay
Stroud, United Kingdom
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Very enjoyable stay”
4 of 5 bubbles Reviewed June 28, 2011

I just returned from a 2 night break at the Toorak and would like to say that we enjoyed it very much. The room was spacious, the staff were friendly and helpful, the location and facilities were great. I would definitely visit again.

  • Stayed June 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kasim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
dorset
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed June 12, 2011

Check in was easy and reception staff efficient and friendly. Our room was on the first floor and, whilst there is a lft, we opted for the stairs. We were in a front facing room which had a very small sea view overlooking a car park but there was no noise disturbance and, overall, it was a peaceful area. The room itself could not be faulted. Yes, the rooms are quite traditional but if you want ultra modern with no atmosphere then stay elsewhere. The decor was pleasant, it was spacious and everything was spotless. Plenty of wardrobe space, the usual tea/coffee etc and the bathroom did everything a bathroom should and that was absolutely spotless too. Management and housekeeping clearly work well together to ensure a very high standard is maintained. All public areas were equally as clean.
The Toorak is part of a group of 4 hotels and you can reach any of them without getting wet through various corridors. We had a good look at all of them and, whilst it is obvious that certain standards are adhered to throughout the TLH site, in our opinion, the Toorak has the edge on the rest. It also appeared to be the quietest as it is furthest away from the Starlight Lounge and Aztec area which is brilliant because you can have the hustle and bustle when you want and then retire back to the Toorak for peace and quiet. Whilst we did not use them there were a couple of very relaxing looking rooms to sit and read or just switch off and enjoy the peace.
Talking of he Starlight, we ventured there on the Thursday night and found ourselves very amused by the entertainment. A chap by the name of Kevin (KB Sounds?) was on good form and we ended up joining in and staying until the end. We would happily see him again but is he too good to stay with TLH for much longer?.................! Paid another visit on the Friday night and the entertainment was very different. There did not appear to be much of an atmosphere and what was on was not to our taste, we are not saying it was bad, just not for us. Maybe we expected too much after such a good Thursday.
We didn't make use of the pool and spa facilities but have to say they looked clean and welcoming.
We don't really want to come to this part but have to in order to offer an honest review - the food: It was dreadful. The restaurant itself and the tables are pristine and look very inviting, as does the menu but that is where the positives stop.
First night:
Starter - one waldorf type salad - tasted of nothing, literally. One terrine,cheap, nasty, plastic and tasteless.
Main - two sirlion steaks. Described as sirloin but we're not convinced. They did not look appetising and one was left after two VERY chewy mouthfulls (and that was the medium rare!!). Veg was neither nice nor nasty, just tasteless and watery.
Pudding: One strawberry cheesecake - a horrible cardboard taste with the gelatine 'strawberry' topping - I eat anything sweet but I had to leave this it was so bad. One cheese plate: 5 small biscuits and 3 pieces of tastless cheese, far too cold to taste any potential flavour.
Second night:
Starter: One chicken pate with a speciality bread. Bread was totally dry and pate was again tasteless. One tomato soup: it tasted of powder, enough said.
Main: One beef casserole type dish with roast potato - the memory makes me shudder. Whilst the meat was cooked to perfection and melt in the mouth the taste was something else - and I don't want to know what it was. Salt was the overpowering flavour and I guess that whatever they use to thicken the casserole is cheap, nasty and the ruination of a potentially lovely dish. The roast potatoes looked as though they had been left over from the previous Sunday lunch, could not eat and even have a picture of them, we have NEVER been served anything like them before. We won't post the picture on here because it's unreasonable but private mail us and we will. One pork toad in the hole type dish. Totally tastless.
Pudding: Not even going to bother, I think you get the picture.
Breakfast? Forget it. Poor sausages (rusk based?), very salty bacon, hard tomatoes, incredibly greasy, rubber fried eggs, watery, hard scrambled eggs etc, etc. Toast and coffee is brought to the table and that was fine but everything else (apart from special order food) is under a hot plate and instead of taking the time to replenish little and often, the food is sat there and therefore far from its best. They also have croissants but they are hard, cold and greasy, absolutely terrible.
To be honest, after reading some of the other reviews, we expected the food to be good and it was such a shock to discover how cheap and nasty it all was that we wonder if there was just a glitch in the system because it really was bad. In defence of the hotel, we did not complain at the time, had we have done, maybe there would have been a good explanation as we don't want to believe that such a good hotel is badly let down by the food quality.

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Stormdancer10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kintbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 9, 2011

We stayed at this hotel at the end of May 2011 for two days on a dinner/bed/breakfast basis. It is one of four hotels on this quiet road in the THL Leisure Resort Group. Our room was clean and comfortable with plenty of space for luggage and a sitting area by the window. Breakfast and dinner were freshly prepared with an excellent choice of menu. We really enjoyed being able to use the facilities of all four hotels especially in the evenings when we could have a drink before dinner and entertainment afterwards without leaving the vicinity. All in all a great few days !

  • Stayed May 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank cadrama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frome, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed June 7, 2011

The staff are now very poor from what they used to be.
The hotel looks as if it runs on a shoe string.

  • Stayed June 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank alan292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 7, 2011

We really enjoyed our stay at the Toorak,The room and view were great. All staff very friendly. Dawn, kept our room nice ( 5 pks biscuits, kids loved them) it makes you feel welcome.Food was excellent and the service too.Dan from the restaurant was warm,polite and helpful. kids loved his hair.Philipa the portuguese waitress was fab! only down side was TV, up-to-date one with freeview would be great!

  • Stayed June 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank buddy30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed June 3, 2011

Once again we have returned to the Toorak and were certainly not disappointed. Staff, as usual, were extremely friendly and efficient. Our room was large and spacious. The dining room is a particular favourite of ours, very elegant. Food is first rate as is the service. We will certainly return.

  • Stayed May 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Magnolia15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleet, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 21, 2011

Outside of hotel very old & tatty with paintwork peeling off. Inside room paint all peeling off, chipped & marked. Walls were badly cracked also. Decor dreadfully old and tacky - probably original 70s! Small stand alone wardrobe too small for a weeks stay for 2 people. 1 tiny shelf fixed to wall with tiny kettle, . No spare plug sockets to plug in any personal appliances had to ask for extension lead to use hair straighteners. Only 3 sockets in whole room - 1 for really antiquated TV & 1 for cheap DVD player. Bathroom - very old shower and early 70s bathroom suite, black mould on silicone. Only available place to put personal toiletries was on the toilet cistern itself & loo didnt flush properly. Double bed had sheets that although clean were too small and every time we turned over the sheet would ruck so badly we had to get up to straighten it out. Duvet cover had no fastenings on end or side & would end up hanging out of the cover at the bottom. Hotel advertise free wi-fi but none in any of the rooms, you have to sit downstairs in one of the lounges to get a network!!
Appalling place to stay - would not stay again.

Room Tip: Book into another hotel!
See more room tips
  • Stayed May 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank SKA_60_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrbeck, General Manager at TLH Toorak Hotel, responded to this review, June 3, 2011
We are sorry when we get a negative review and guests have not enjoyed their stay
We are currently doing works to the outside of the building to rectify the damage of last winter's severe weather and works will be completed shortly, There was scaffolding up at the time of this stay.
We have a few weaker rooms and we are currently upgrading these as part of our ongoing programme We are generally getting good feedback from reviews on bedroom quality Anyone that knows TLH will know that we are always moving forward our product however I take these comments on board and we will use them constructively in future upgrades
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TLH Toorak Hotel

Property: TLH Toorak Hotel
Address: Chestnut Avenue, Torquay TQ2 5JS, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#5 Spa Hotel in Torquay
#30 Romantic Hotel in Torquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — TLH Toorak Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a specialty. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
Toorak Hotel Torquay
TLH Toorak Hotel Torquay, Devon

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