I have seen reviews of this hotel where people have complained about the rooms and the state of decor etc, we stayed in the Elgar Suite, which whilst some of the decor looked a bit tired and a bit dated, the rooms were nice enough and spotlessly clean, absolutely no complaints on that score. However the weather was extremely hot during our stay and the rooms were stiflingly hot, there was no air conditioning, just a couple of fans in the wardrobes which just moved the hot air around a bit, I kept closing the curtains and leaving the windows open during the day to try to keep the heat at a minimum, but the housekeeper kept opening in them again. Could do with installing some air conditioning really. We have no complaints about noise, and the beds were very comfortable. Some of the receptions staff were pleasanter than others, but you would expect that in all walks of life.
Breakfast was the best meal of the day we got here, if we got down early we were seated quickly and there was plenty of food on offer, although there was no butter or jam on our table. However the morning we got down slightly later, a lot of the hot buffet/English breakfast food was running low, and was quite slow to be replaced, but generally at breakfast time we were well fed. However we had booked for evening meals also, in the hotel restaurant and the food was expensive and very bad. The first day we had only booked our evening meal at 7pm so around 3pm we decided to order a snack from the bar menu, we were immediately given a long list of what wasn't actually available, so I eventually ordered a ham and piccalilli sandwich, and my husband ordered a bread platter with flavoured butters and olive tapenade, when the food came after probably about half an hours wait, there was no piccalilli on the ham sandwich, and the bread platter was 3 dry bread rolls on a plate, no butter or tapenade. Given that these were £8.00 not great value for money, my husband eventually got his butter, and something that resembled olives that had been chopped up with a knife, but on asking where my piccalilli was my sandwich got took back to the kitchen and returned about 15 minutes later somewhat drier (it was very hot) with the explanation there was no piccalilli but there was a small dish of plum chutney (doesn't go with ham very well) on the side, nobody asked if I wanted plum chutney instead, or did I want to change my order, it was just plonked in front of me. That evenings meal we ate in the 1887 restaurant, I ordered monkfish masala when it came it was barely lukewarm and the piece of monkfish was about 2inches square and overcooked to the point where if I'd have thrown it at the wall it would of bounced back and I could have caught it, at £28.00 even if it had been edible the size of the piece of fish would have rendered the meal a rip off. On our final night after the rather poor food we decided to eat in The Compass (bar) what a fiasco, 35 minutes after being seated we both ordered asparagus mornay for starter, it came another half our later, stone cold, and the hollandaise sauce was just a watery mess where the water with vinegar that had used to cook the poached egg was flooding the plate. Another 40 minutes later our plates were cleared, and 20 minutes later my tuna nicoise and my husbands chicken salad arrived, as did my son's (who was starving by this point) chicken goujons. The potatoes on the nicoise salad looked like they were days old, the tuna was cooked to the pint it was so dry I couldn't swallow it, and the salad was just limp, exactly the same went for my husband's chicken salad. By this point the poor waitress was mortified and couldn't apologise enough for the delays, poor quality etc etc was offering us free deserts and coffees, so I ordered cheese and biscuits which had we been paying would have cost £12.00 I got five pieces of about 1 inch square cheese that was warm and obviously not kept in the fridge, and 5 biscuits, and some more of the aforementioned plum chutney. We had planned to eat our dinner and then take a walk to nearby Cockington village, however from 7.30pm we only got away from the restaurant at almost 11pm, the restaurant manager was very apologetic and cleared our bill so there was no charge, she had also done the same for 2 other tables nearby, one woman who got her burger still in it's plastic wrapping, and another family who were sending things back left right and centre. I felt for the restaurant staff that night, the girl who served us did nothing but apologise, and we hadn't even complained.
In all the hotel was nice enough and very clean, but if you are planning on staying don't book half board, find somewhere nice to eat out where you'll be served in time to carry out any planned activities, and get value for money.
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Booking.com, Hotels.com, TripOnline SA, Hotwire, Cancelon, HotelQuickly, Orbitz and Evoline ltd so you can book your The Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Grand Hotel Torquay, Devon