The Grand is an old hotel situated in an excellent location opposite the promenade. At considerable expense it has been lovingly restored by The Richardson family to much of its original presentation but with the integration of subtle modernity. Of the 283 reviews currently on Trip Advisor, 169 mark it as' Excellent' or 'Very Good', which equates to approximately 60%. If one adds in the given 'average' ratings then the hotel is generally a most desirable place to stay. It certainly appeals to the more discerning client and those who appreciate good food, service, and the general standards that were only enjoyed by those of wealth early in the last century. My wife and I have stayed here at times over the last four years, and have occupied a variety of rooms. We have found that all rooms we have occupied have been from very good to excellent. The making of any business can be judged by the quality and dedication of its management and staff. The management and staff at The Grand are excellent and thoroughly dedicated to customer service. The Front House Manager Kerry and her magnificent staff ensure guests are given a warm welcome and they are on hand throughout their stay to help and assist. The chambermaids ensure the bedrooms are meticulously clean and that the generous room facilities trays are re-stocked on a daily basis. We stay in many hotels including Hiltons and others of similar standing, yet the beds at The Grand are more comfortable than in any hotel in which we have stayed, and are equipped with proper bedding including quality sheets and blankets as opposed to the the modern day mass produced imported cheap junk type duvets. Each evening the hotel offers (from a practice of years gone by) a (free) turn down service where room maids ensure the beds are made ready with the added nice touch of a chocolate mint being placed on each guest's pillow (One can opt out of this service if preferred). The Gainsborough Restaurant is an experience not to be missed with excellent food served in opulent surroundings to the sound of light background music from a bygone era. The waiters are highly efficient, attentive and helpful. The interior of the hotel is wonderful being modelled on the days when large hotels were in fact Grand. It is most prestigious with a grand staircase, an immaculate reception with chaise longue settees etc in close proximity to a large carved log burning fireplace. The large Bar Area ensures guests can sit on sumptuous furniture, relax and enjoy an elevated view across the bay and Torquay town. At night the view of the lights across the bay are a sight not to be missed. Thursdays to Sundays evenings and Sunday afternoons inclusive, pianists play in the bar area. Occasionally a vocalist performs. Access from the bar is available to a most impressive sun terrace where (weather permitting) one can relax with a drink and enjoy the sunshine in the balmy Devon climate. Below the sun terrace is the Hotel's outdoor pool with a separate childrens' pool that is normally watched over by a life guard. The pool is meticulously cleaned on a daily basis during the summer period. The hotel has pleasant grounds that are lit at night, and tennis courts are easily accessible along a path. Off from the bar is a well stocked library. All furniture in the bar and library is well laid out and most comfortable. In the basement is the health club and a smart indoor swimming pool. The indoor pool is relatively small but very pleasant. All staff appear to be a cog in a well oiled machine. I.e. Brenda a waitress in the restaurant specializes in giving weather forecasts and is usually far more accurate than the bulletins given out by the meteorogical office. Melanie another waitress has an impressive memory for previous guests dietory necessities and on further visits immediately makes contact to advise on availabilities. Kerry seems to know everything about everything in ensuring booking procedures are correct. Ryan the Restaurant Manager ensures he knows guest requirements. If one purchases a bottle of wine for use in the bedroom from the restaurant, then without the necessity to ask one is immediately offered a bottle opener, glasses, and a bottle cooler. The hotel offers free parking, either in the hotel garage or on the yellow marked bays opposite in the railway car park. In the event of non availablility of a parking place on arrival or whilst staying, simply park on the drop off area at the front of the hotel, see the Reception team and they will have a staff member locate parking and park your vehicle for you all without charge. The hotel is ideally situated. For those arriving by train simply walk out of the station and the hotel entrance faces you. For those arriving by car, then from The M5 drive towards Torquay follow the signs marked 'Sea Front' - on arrival at the sea front promenade turn right at the traffic lights, travel approximately 250 yards along the sea front then turn right again and the hotel is on your left. A walk of approximately twelve minutes along the flat promenade with the option of walking partly through well planted flower gardens is all that is required to access The Playhouse Theatre, Torquay Harbour and the town centre. The 800 year old Torre Abbey is just 200 yards from the hotel accessible through parkland with a brook and ducklings etc. Opposite the hotel on the sea front is the bus stop (No. 12 Bus) where one can travel to Paignton, Brixham etc. Paignton offers large beaches and the wonderful private Steam Train ride of 30 minutes to Kingswear and Dartmouth with the availability of a boat trip on the beautiful River Dart. (For an extra £1.50p (payable on the train) travel in the directors coach and feel like Richard Attenborough of "The Railway Children" fame). The train leaves Paignton Station at 10.30 a.m. The station at Kingswear is next to the jetty with the ferry across the river from where the boat can be found for a ride on the river. Or take Bus 32 from the last stop in the line outside of Debenhams (opposite Torquay Harbour) and travel for ten minutes to Babbacombe to visit 'Bygones', a most amazing experience of recreated Victoriana with the additions of 1st World War trenches, and second world war living, play on the old slot machines that we enjoyed years ago, look at model railways and a host a other creations. Enjoy tea and cake in its Railway Cafe. A very good one and a half hour or more's entertainment for £7.50p (£6.50p for seniors). Then take the famous Historical Babbacombe Cliff Railway down the cliff to the beach. (Just £1.80p return fare). Follow this with a leisurely walk around the impressive Babbacombe's model village. ...Torquay and its surroundings have much to offer, but the cream on the cake is to return each evening to stay at the wonderful Grand Hotel.
- Official Description (provided by the hotel):
- Torquay's Historic Jewel For old world grandeur and traditional British charm, the Grand has been Torquay's landmark hotel for over 130 years. Overlooking one of the finest bays, this elegant Victorian hotel offers 132 individually styled bedrooms, The Grand spa, AA rosette restaurant 1881 and is surrounded by 22 miles of spectacular Devon coastline. ... more less
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- Also Known As:
- The Grand Hotel Torquay, Devon