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“family value for money” 4 of 5 bubbles
Review of TLH Victoria Hotel

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TLH Victoria Hotel
Ranked #32 of 89 Hotels in Torquay
Certificate of Excellence
Andover, Hampshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“family value for money”
4 of 5 bubbles Reviewed November 1, 2011

This was our fifth or sixth stay at the Victoria..So nice to have friendly staff who are always willing to help...food is excellent...rooms are spacious but the floorboards do creak:) Would recommend to other families as there is so much going on, the children love Toby Club, we love the Bingo and the evening entertainment was first class.

  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, November 18, 2011
So nice to read your comments, we pride ourselves on our customer service and the facilities we offer, I am glad that as a family you have all enjoyed the different aspects of your stay and we like to think we have something for everyone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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524 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Romford, United Kingdom
Level Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed November 1, 2011

Our forth visit, this one only booked 2 days before travelling, so maybe that was why our room was not as good as usual (ie the room was a little small & must have had one of the older 70s avocado style bathrooms, which I had not encountered before) , although our daughters' twin room was spacious & had a modern bathroom..still only single glazing.

Service & Staff all excellent , love the pool complex, although it can be hard to find an empty changing cubicle at peak times (we went in half term). Food good quality & good presentation.

Still good value, nothing to complain about, and I have stayed in a lot worse for a lot more money...we even got a discount on the hi-flyer tethered balloon nearby, and I don't know if I was expecting too much for only 400ft up , but to be honest it was a bit of a let down !

  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SpudSpuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, November 18, 2011
Thank you for reviewing your holiday, we have an ongoing bedroom refurbishment programme, we have very few bathrooms still of this style and hopefully when you next visit we will have completed these. I am pleased that the service you received was excellent and you enjoyed our great pool and food. I have noted your comments regarding the changing facilities and this area is going to have a review to see how we can improve and expand this area. We are committed to delivering value for money holidays and it is great to see we are achieving this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 30, 2011

My husband and I have just enjoyed our fifth stay at the Hotel Victoria in Torquay. Our room was comfortable and clean. We were a little disappointed that there was just a shower and no bath but we have had a bath when we have stayed before so next time we will request one.

We really enjoy the breakfasts (the best bacon either of us has eaten for years). We find the dinners enjoyable. If I have one criticism (actually I have two) it is that there are not enough vegetables served with the meals. There is only ever a choice of two. Chances are quite high that a person will not like one of them (or both in my husband's case one evening). The food has always been very well cooked and presented. The other criticism is that the service in the restaurant is quite poor. This may be because all the dancers go for evening meal at the same time. Because of the poor service in the dining room, we always finished our evening meal quite late - not good when you're going to dance all night, starting with an energetic quickstep about fifteen minutes after the meal! I'm surprised they haven't had several heart attack victims.

Despite my criticisms, I still want to go back next year for one or more of the dance breaks. I love the Richmond ballroom - so elegant. Leisure facilities are brilliant. All the hotel staff are very friendly and helpful. What more could one ask for? More vegetables!

Overall, we enjoyed our stay and feel the hotel represents good value for money.

Stayed October 2011, traveled as a couple
Helpful?
Thank BallLatSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, November 18, 2011
Thank you for your review, I am pleased you have enjoyed your dancing holiday, I agree we have some lovely ballrooms, it is nice to read your comments about our staff and their service and I am pleased you found the time to enjoy our great leisure facilities, we pride ourselves on our customer care and extensive facilities as well as being value for money, there is so much to enjoy!
Thank you for your comments about the food, I will pass this onto my chef who is always keen for feed back, I was surprised to read that you felt there was only 2 choices, every night our menus offer 5 starters, 7 Main courses and 4 desserts to choose from, We will review the vegetable portions, however if anyone wishes more just ask the staff and they will happily bring you more. I am sorry you felt the service in the restaurant was slow, this is not the usual standard, we fully appreciate that dancing groups want to be out in plenty of time for the dancing, I will monitor this to ensure that it is a one off, we hope we will see you soon on one of our many dancing breaks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rotherham
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed October 5, 2011

It is the first time we have stayed at the Victoria we were there with our dancing friends 50 of us .The rooms, the service ,and the food were all very good.
We will certainly be going back as soon as we can.

  • Stayed September 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank christophergodfrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, November 18, 2011
As a new comer to the Victoria I am so pleased you have found us and enjoyed what we offer and I look forward to you returning many times in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 22, 2011

We stayed here last year with the line dancing group and enjoyed it, This year our room had under gone a refurb which was pleasing.
All the staff are approachable and eager to please,our thanks to Lek for keeping our room up to scratch,also our waitress (Tima ? table 2) who worked hard and was always smiling.
The breakfast is self service and offers a very good selection.
On a down side we didn't think the evening meals were quite as good as last year,but still acceptable.
We hope to visit again next year and use the extensive facilities the complex has to offer .

Room Tip: unable to give advice except to say our room no122 has been refurbished ,offering comfortable beds...
See more room tips
  • Stayed September 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank togra81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWINDON
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 19, 2011

I have written a few times about TLH and particularly the Victoria. We have stayed three time this year on short breaks and each time it has been a pleasure. The staff are outstanding and very helpful and friendly from housekeeping to management.

We stayed in apartments with our son and his girlfriend, both in their late teens, and we all had a great time.

All I can say is we all highly recommend TLH.

Well done guys! See you again as soon as we can!

  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank TorbayFan_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed September 12, 2011

Only stayed at this hotel for 1 night, luckily. No faults with the room itself, only had to ask for a remote controller for the tv, which was dealt with promptly. We paid an extra £10 for a "front room", which consisted of a "view" of the main road, traffic noise for half the night, and the constant drone of some machinery below the window! What a waste of money! However, the food in the restaurant was very enjoyable, the breakfast was cold, and the staff were very friendly! Would not recommend room 103.

  • Stayed May 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank angieprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TLH Victoria Hotel

Property: TLH Victoria Hotel
Address: Belgrave Road, Torquay TQ2 5HL, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Torquay
#30 Family Hotel in Torquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — TLH Victoria Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this charming hotel, with period features, has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
TLH Victoria Hotel Torquay, Devon

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