I stayed in The Derwent the first week in July 2013 with my husband and Daughter and her boyfriend. This was our first visit and we were impressed with the hotel. Friendly reception staff especially a lady called Espananze (not sure if correct spelling) she was really pleasant and helpful and not just at check in, really went out of her way to help. We had breakfast and evening meal and the food was amazing with lots of it and something different on the menu every night. Restaurant Managers always greeted us with a smile and pleasant conversation on entering and leaving the restaurant, our Waiter/Waitress each night was also very efficient and food was served quickly and with a smile, most of the restaurant staff were friendly. The only thing the hotel could and should improve on in our opinion is disabled facilities, my husband has a condition which affects his mobility so we hired a mobility scooter but had to leave it on the lower ground floor as wouldn't go in lifts, luckily he is still able at the moment to get about on his crutches but this took us forever to get from one part of the hotel to another and he had a couple of near misses when using the stairs. A lot of work going on in hotel in the corrider where our room was which can't be helped I suppose, and we were asked on two days to allow access to our rooms for workmen to get in. Also most mornings houskeeping tried to get in to the room before we were out and on two/three occasions when we were still in bed, I personally don't think that should happen especially when it was just after 8am. We did enjoy our stay but don't know if we will be able to go back due to lack of disabled facilities as my husbands condition will get worse and he would then be unable to get about the complex, even people with wheelchairs were having difficulties.
- Official Description (provided by the hotel):
- Part of TLH Leisure Resort, this lively 3 star hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more less
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- Also Known As:
- Derwent Hotel Torquay
- TLH Derwent Hotel Torquay, Devon