We have just returned from a Monday to Friday holiday at the Derwent Hotel. We have been going to this Hotel for over twenty years and never had any reason to make a complaint. We travelled as a group from our local club with Thomas Coaches from Tonypandy South Wales. The coach was clean and comfortable. The driver was pleasant and punctual. On arrival at the hotel the receptionist was unable to find our booking, the reason being they had entered the wrong surname on the booking form. Tara at reception was very apologetic. That solved we were allocated room 326 first impression it was a small room and looked clean, but as we came to realise, first impressions are definitely not reliable. The bathroom was approximately four feet wide, into that area they had crammed a Bath and a Toilet. Imagine using the toilet with one leg jammed against the bath and the other leg against the wall. Discomfort springs to mind. The hand basin was in the bedroom, when you needed to wash hands after toilet use during the night you had to put the bedroom lights on. There was worse to come. We turned the Duvet down on the first night. We had quite a shock !! The bed clothes had not been changed after the last occupants, the duvet was stained what looked liked three faeces marks. We were utterly disgusted. We complained and the bedding was changed immediately. We indicated our disgust and disappointment on the hotel questionnaire. The food was hot, a good variety and well presented. Facilities are excellent the indoor was pleasure to use. Entertainment was good with Kevin from KB Sounds, Steve Lasiter and the team were a joy to watch.
- Official Description (provided by the hotel):
- Part of TLH Leisure Resort, this lively 3 star hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more less
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- Also Known As:
- Derwent Hotel Torquay
- TLH Derwent Hotel Torquay, Devon