We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Midweek Break”
Review of TLH Carlton Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
TLH Carlton Hotel
Ranked #26 of 88 Hotels in Torquay
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Midweek Break”
Reviewed October 15, 2012

The Carlton is one of 4 hotels in the TLH complex.My wife and I have stayed here a number of
times and have tried all the hotels in the group. Each has it's own particular attraction but we find The Carlton suits our needs admirably.
We stayed here a couple of weeks ago for 4 midweek nights and had an extremely comfortable,
relaxing and well fed break. Room with sea view was large, well appointed and warm. The restaurant staff were always polite, friendly and attentive. Food was excellent and varied every
day. A sudden influx of more than 60 German tourists was handled quite efficiently by the young restaurant manager with no noticeable difference in the excellent service to the other
guests. Good selection and choice at buffet breakfast.
A lot of choice of entertainment between the 4 hotels which is available to all residents.
I think The Carlton, a 3 star hotel, strives to give 4 star service and in most areas pretty well
succeeds.
I like this hotel. I just wish the lift wasn't so slow.

Room Tip: Try room 103 ! Sea view, quiet and not too far from the restaurant.
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edwin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, October 19, 2012
Thank you for your feedback on your recent stay. I am glad you had a great time.

The team work really hard to provide our guests with great service and it is nice to know that our guests feel we are not only providing 3 star, but 4 star service.

We hope to welcome you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

573 reviews from our community

Traveler rating
    251
    238
    61
    17
    6
See reviews for
223
129
9
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Exeter, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 15, 2012

Just come back from a great stay at the Carlton. Booked with the Aztec Spa and it didnt disappoint. Room was lovely and breakfast fantastic. Full English, buffet style, all well cooked and great quality. Took advantage of the Dip and Dine, £10 for use of the pool, sauna, steam and jacuzzi, but gives you £5 back off food afterwards.,.good idea. We then had treaments in the Aztec Spa!!! Really fantastic!! Thouroughly recommended!!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samneil11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, October 19, 2012
Many thanks for taking the time to post your review about the Carlton Hotel and Aztec Spa.

I am glad you had a chance to enjoy our luxury spa and have treatments, it is a great opportunity to relax.

We hope to welcome you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 9, 2012

We come here every year as it is lovely and the kids think it is great. Staff are brilliant, Family rooms are really spacious and can fit all 5 of us in easily. Food is really good if you are staying for breakfast and evening meals. Facilities are excellent, we use the swimming pool and play area. We will be back again next year.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LisaGane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, October 19, 2012
Thank you for your feedback and the full 5 out of 5 scoring. It is always great to read such positive comments about all areas of the hotel.

We look forward to welcoming you and your family again next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
516 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed October 7, 2012

A group of 52 of us stayed at this hotel for the weekend, a mixture of couples and families. We had use of all 4 hotels in the TLH complex. It is located about a 20 munite walk to the shops. There is a bus stop nearby the hotel too, plus the land train bus. We used the excellant pool and spa (elemis treatments, so it is very good). All of the staff very friendly and customer service appears to be a priority. We took the DBB option, so eat a hearty evening meal in the hotel, there was a good choice and plenty of food. The hotel room and bathroom were very clean and tidy.

Room Tip: The room at the back are quiet. Some have a sea view.
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wraxall_Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, October 19, 2012
Thank you for taking the time to post feedback on your stay.

I am glad that the whole group had a great stay and enjoyed the food and service we offer.

We hope to welcome you all again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2012

I organised a holiday for 30 members to the Carlton Hotel & everyone said it was the best hotel they had been to. The staff were helpful & pleasant. Good rooms, many with sea view & all warm when needed. The food was excellent with plenty of choice. The entertainments complex was very comprehensive with something for all. Plenty of areas (inside & out) for relaxing. We would all have liked to stay longer.

Una Plant........Social Secretary

Stayed October 2012, traveled with friends
Helpful?
1 Thank Una P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, October 19, 2012
Many thanks Una for your kind comments, I am glad you and your group had a great stay with us.

We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
Reviewed October 4, 2012

The Carlton is part of the TLH Complex in Torquay and is very well appointed, within easy reach of the main shopping area and harbour.
The staff are helpful and rooms are clean and spacious but the carpets on the stairways are in need of replacement.
Food and Entertainment is very good.
The main pool is shared with the other three hotels but is large to enough to accommodate this.
The steam room and Jacuzzi could do with a facelift.
Overall excellent value for money and recommended..

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loftusw12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, October 19, 2012
Many thanks for your feedback on your recent stay.

I am pleased you had an enjoyable weekend break and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 23, 2012 via mobile

Pool area has lots to offer but is starting to look tired!!!

The jacuzzi needs cleaning & replacing but not necessarily in that order, lol...

The steam room smells nasty regularly, so needs eucalyptus adding more regularly please...

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chrisisspartacus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, October 19, 2012
Thank you for posting your feedback on the Carlton Hotel and Spa.

The Aztec Pool and spa is a fantastic facility, there is nothing in the Torbay area that matches the facilities and service we offer. We are always reviewing what we offer and looking at adding and upgrading the current facilities.

I am pleased to say that this winter we will be expanding and re vamping our changing and shower areas. We do not have any plans scheduled to change the Jacuzzi, but we will be ensuring that the one we have is in working order and looked after.

I will pass on your feedback about the steam room essence to my Pools Manager to ensure we are constantly on top of this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Torquay hotels
0.1 mi away
TLH Derwent Hotel
TLH Derwent Hotel
#20 of 88 in Torquay
4.0 of 5 bubbles 1,069 reviews
0.1 mi away
TLH Victoria Hotel
TLH Victoria Hotel
#32 of 88 in Torquay
4.0 of 5 bubbles 535 reviews
0.1 mi away
TLH Toorak Hotel
TLH Toorak Hotel
#35 of 88 in Torquay
4.0 of 5 bubbles 636 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
The Imperial Torquay
The Imperial Torquay
#23 of 88 in Torquay
4.0 of 5 bubbles 2,663 reviews
1.1 mi away
Lincombe Hall Hotel
Lincombe Hall Hotel
#10 of 88 in Torquay
4.5 of 5 bubbles 599 reviews
0.3 mi away
Riviera Lodge Hotel Torquay
Show Prices
Show Prices
Show Prices

Been to TLH Carlton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TLH Carlton Hotel

Property: TLH Carlton Hotel
Address: Falkland Road, Torquay TQ2 5JJ, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Torquay
#20 Family Hotel in Torquay
#35 Romantic Hotel in Torquay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — TLH Carlton Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and TripOnline SA so you can book your TLH Carlton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
TLH Carlton Hotel Torquay, Devon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing