We arrived around 10pm Thursday night having vome straight from work. there was no one at reception when we arrived and despite looking no one could be found eventually a bloke stood outside with a pint in his hand came in and hollered someone. They could not find any record of our booking and we were told this often happens with internet bookings. After some time a room was found for us which turned out to be a family room in the basement. Clean and pleasant. We realised that we hadnt got the seaview we had paid for and I went to ask about this. I found the man on duty walking round with one shoe on and he then gave me all the details of his verucae. I was then found another room and hubby and myself moved all our belongings to the opposite end of the hotel. to another room.
On the Saturday morning as we werent having breakfast and life had been chaotic we lay in till 9 when we were woken by a knocking on the door by the time we got to the door whoever it was had gone. We got up and were semi naked when the door was broken open by the handy man and the maid. Who having failed to gain entry earlier had reported the lock faulty and not even checked with reception if the room was occupied. This caught hubby in his under wear and me wearing a towel. In fairness we were offered evening meal and a bottle of wine which we thought we would try. The menu appeared fine but the restaurant is very brightly light and made us feel like we were in a mix between a school canteen and a residential home.
The food was ok but found it strange when asked if we wanted cranberry sauce to have the waiter actually serve us two teaspoon fulls and take the sauce away. This smacked like everything else of penny pinching on what could have been a great experience. We managed to get our entire three course meal served and eaten in less than 45 minutes, no sooner had one set of dishes been cleared than the next course was there.
Having to pay for the sauna was also a bad point as the time it took to get to temperature our token had run out, the indoor swimming pool was lovely and warm and empty but very small.
The potential to be a better hotel with relatively little cost is there as the staff are lovely and helpful, but it all seems very unprofessional I was exposed to two members of staff discussing someones son being locked out whislt waiting for my new room.
First impressions count and the behind reception was unclean cluttered and had a large container of towels and bedding sitting there.
Good nights sleep, apart from deliveries at 6am in the mornng, the room was nicely decorated but the rug was badly stained, obviously the hotel caters for a lot of people but must admit its the first hotel were there were no toiletries provided, even the one star residential facilities provided this basic. The tea tray was good but again a packet of biscuits would make a better impression
Having to pay a deposit for radio alarm, ironing board, towels for the swimming pool and other things just smacks of customers not being trusted.
Wouldnt stay again as its just not our sort of hotel, wouldnt reccommend it too disorganised
- Official Description (provided by the hotel):
- Family-run two-star hotel only 400 m from the sea front and ten minutes from town. We have excellent facilities and nightly entertainment, our rates are very competitive and a large number of regular guests come back to us year after year. Groups and individuals welcome. ... more less
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- Also Known As:
- Cavendish Hotel Torquay, Devon