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“Faulty Towers”
Review of Cavendish Hotel

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Cavendish Hotel
Ranked #56 of 85 Hotels in Torquay
Reviewed November 18, 2012

We arrived around 10pm Thursday night having vome straight from work. there was no one at reception when we arrived and despite looking no one could be found eventually a bloke stood outside with a pint in his hand came in and hollered someone. They could not find any record of our booking and we were told this often happens with internet bookings. After some time a room was found for us which turned out to be a family room in the basement. Clean and pleasant. We realised that we hadnt got the seaview we had paid for and I went to ask about this. I found the man on duty walking round with one shoe on and he then gave me all the details of his verucae. I was then found another room and hubby and myself moved all our belongings to the opposite end of the hotel. to another room.

On the Saturday morning as we werent having breakfast and life had been chaotic we lay in till 9 when we were woken by a knocking on the door by the time we got to the door whoever it was had gone. We got up and were semi naked when the door was broken open by the handy man and the maid. Who having failed to gain entry earlier had reported the lock faulty and not even checked with reception if the room was occupied. This caught hubby in his under wear and me wearing a towel. In fairness we were offered evening meal and a bottle of wine which we thought we would try. The menu appeared fine but the restaurant is very brightly light and made us feel like we were in a mix between a school canteen and a residential home.

The food was ok but found it strange when asked if we wanted cranberry sauce to have the waiter actually serve us two teaspoon fulls and take the sauce away. This smacked like everything else of penny pinching on what could have been a great experience. We managed to get our entire three course meal served and eaten in less than 45 minutes, no sooner had one set of dishes been cleared than the next course was there.

Having to pay for the sauna was also a bad point as the time it took to get to temperature our token had run out, the indoor swimming pool was lovely and warm and empty but very small.

The potential to be a better hotel with relatively little cost is there as the staff are lovely and helpful, but it all seems very unprofessional I was exposed to two members of staff discussing someones son being locked out whislt waiting for my new room.

First impressions count and the behind reception was unclean cluttered and had a large container of towels and bedding sitting there.

Good nights sleep, apart from deliveries at 6am in the mornng, the room was nicely decorated but the rug was badly stained, obviously the hotel caters for a lot of people but must admit its the first hotel were there were no toiletries provided, even the one star residential facilities provided this basic. The tea tray was good but again a packet of biscuits would make a better impression

Having to pay a deposit for radio alarm, ironing board, towels for the swimming pool and other things just smacks of customers not being trusted.

Wouldnt stay again as its just not our sort of hotel, wouldnt reccommend it too disorganised

Room Tip: 212 noise from club next door, 306 noise from breakfast room
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  • Stayed: November 2012, traveled as a couple
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3  Thank merseychic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy R, Owner at Cavendish Hotel, responded to this reviewResponded November 28, 2012

Thank you for your review. We fully admit we made mistakes. Our duty Manager was not
feeling up to par that night, as he was suffering with his foot. (which is very unlike him we have so many complimentary comments about how helpful he is and how he goes out of his way to help guests. To compensate for all that had happened to you we gave you a complimentary Evening Dinner fully served which is why the Cranberry Sauce was served to you,
including a bottle of wine.. We would love to be able to put all the extras into our rooms and as soon as the economic situation gets better then we will but the rates we charge do not allow for this. Although saying that, it is not a requirement in 2* hotels (however they are provided in our
Luxury 4 Poster rooms). You paid £25 pppn in a Sea view room which includes 20% VAT. Once again we are sorry you felt you had to give us such a poor review.

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701 - 707 of 915 reviews

Reviewed November 15, 2012

stayed for 3 nights in a family room with the missus and the kids. Which for a 2 star hotel was of a high standard very clean and lots of room, The staff were excellent with the kids which is a rarity most places we found the restaurant very accomadating with the little ones also. We'll definately return for a few days at least next year.

  • Stayed: September 2012, traveled with family
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4  Thank chris p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy R, Owner at Cavendish Hotel, responded to this reviewResponded November 28, 2012

Thank you for your great review. We are so pleased you enjoyed your stay and hope you wll visit us again.

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Reviewed November 13, 2012

The hotel was spotlessly clean, The staff were polite and helpful. Food was well cooked basic everyday meals. Portion size was good and more was available on request. The entertainment was good, but was held in the cellar bar wich was cold at the start of the night. Bar prices were average. However there was not much choice in the way of larger(only Stella Artois). The public areas were large with plenty of space. Cups of tea or coffee and snacks were available all day. The hotel has a games room and an indoor and outdoor swimming pool. The rooms were well equipt but in urgent need of redecorating.

  • Stayed: October 2012, traveled as a couple
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2  Thank alisa3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy R, Owner at Cavendish Hotel, responded to this reviewResponded November 28, 2012

Thank you for your kind review. The Ballroom does tend to get very warm when the room is full but sorry it was too cool for you, we will look this again. When we are not so busy the entertainment is held in the Babbacombe Bar. Incidently, Stella 4 is the lager we sell, which is 4%,we do not sell Stella Artois We also have a selection of bottled lagers and beers.
We are so pleased you enjoyed your stay with us.

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Reviewed November 11, 2012

Spotless, quiet, very spacious room (201), comfy bed and curtains blacked out the light allowing us to sleep in. Dressing table with mirror and light, perfect for doing make up. Delicious breakfast & dinner. Singers both nights were very good, creating a relaxed atmosphere in the lovely bar area. Our 3 young nieces loved the kids play room. All of the staff were great with the children. Lovely reception area with comfy, new, sofa's to relax in. Thoroughly enjoyed our stay.

  • Stayed: November 2012, traveled with family
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3  Thank STBMILLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy R, Owner at Cavendish Hotel, responded to this reviewResponded November 22, 2012

Thank you for your wonderful review. We are so pleased you enjoyed your stay. Incidently, Six rooms have been completely redecorated this week - one of them being the room you stayed in.

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Reviewed November 5, 2012

hotel rooms were adequate the food was very good, the staff were very friendly the only downside was the description of torquay as the english riveria that must have been a long time ago. i have never seen so many charity shops in my life they must hold some kind of record, the upside was the hotel and the holiday with david urquhart travel i cannot recommend them enough what value for money

Room Tip: no tipsat this time
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  • Stayed: August 2012, traveled with friends
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1  Thank nilvedj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy R, Owner at Cavendish Hotel, responded to this reviewResponded November 22, 2012

Thank you for your valued review. We all try our best here at The Cavendish, Six more rooms have been completely redecorated this week. Perhaps you will visit us again in the future. As regards charity shops, they are mainly altogether in Union St and if you did not go further down the street towards Fleet St and the Harbour area you would not have seen all the other lovely shops we have in Torquay. We also have a shoppng centre at The Willows, Torquay with M&S, Next , Mothercare and many other stores

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Reviewed October 31, 2012

the hotel was very good the room we had was very good .but needs to be updated.the room had damp paches on walls.and the bathroom needs some work doing to it .but we did enjoy our stay,room numder was 220

  • Stayed: October 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
2  Thank KEITH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy R, Owner at Cavendish Hotel, responded to this reviewResponded November 6, 2012

Thank you for your review. We will look at room 220 to see if it needs redecorating.
Glad you enjoyed your stay.

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Reviewed October 29, 2012

Stayed here on sunday at the end of October.
Friendly staff at reception, but lots of people sat around in the lobby eating, lying on settees and sitting on the floor.Sadly gave the impression of a youth hostel.
There were however empty rooms all around where people could have dinned ?
Our first room was awful,tiny ,musty ,damp and dreadfully stained,and paint was flaking,peeling and marked everywhere.all it lacked was a red light bulb.
However we were moved immediately and happily to another room which was much nicer although still quite tired and threadbare .I must state it was clean and smelt nice,all bedding and towels were spotlessly clean in our room.. Dont want to keep knocking this hotel,If your looking for Cheap and Cheerful it's fine.
Such a large hotel would need a massive cash injection to put right.My only suggestion would be to employ a handy man who just continually throughout the year keeps on top of freshening up paint and all the little things that make the hotel look shabby
All staff that we encountered were courteous and friendly and tried their best,and the entertainment was pretty good too .

Room Tip: Go higher to avoid the entertainment noise at night.especially if you have young children.but beware...
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  • Stayed: October 2012, traveled as a couple
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2  Thank lee h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy R, Owner at Cavendish Hotel, responded to this reviewResponded November 6, 2012

Firstly could not find a room so bad as your first description it certainly doesn;t sound like one of our rooms. The guests having lunches and snacks were sitting at tables in our large Reception as they were members of a Salsa dance group having a lunch break. We do employ a full time professional Painter and Decorator who is constantly painting and redecorating rooms, corridors etc. No, the hotel is not perfect but it is a large, comfortable, clean hotel with lots of facilities we feel we offer excellent value for money and incidently, many of our guests return time and time again.

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Additional Information about Cavendish Hotel

Address: Belgrave Road, Torquay TQ2 5HN, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 85 Hotels in Torquay
Price Range: $44 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cavendish Hotel 3*
Number of rooms: 94
Official Description (provided by the hotel):
Family-run two-star hotel only 400 m from the sea front and ten minutes from town. We have excellent facilities and nightly entertainment, our rates are very competitive and a large number of regular guests come back to us year after year. Groups and individuals welcome. ... more   less 
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Also Known As:
Cavendish Hotel Torquay, Devon

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