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“No Hotel Parking... Only local car park”
Review of Jurys Inn Plymouth

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Jurys Inn Plymouth
Ranked #7 of 21 Hotels in Plymouth
Certificate of Excellence
Seaton, United Kingdom
Level 4 Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“No Hotel Parking... Only local car park”
Reviewed September 11, 2013 via mobile

We arrived to find out that we would have to pay £30 for parking for the duration of our stay in a car park adjacent to the hotel... Fair enough, but don't expect to leave said car park and return to an empty space once bingo has begun in Gala Bingo who use the same car park! Nightmare!

Anyway, we booked the hotel in advance and got a pretty good deal over the Internet. Otherwise I'd have ruled out this hotel due to price! The reception staff were very helpful on checking in and continued to be so for the duration of our stay.
Rooms were very clean and serviced every day.
One issue - the extractor fan in the bathroom was extremely loud! And it was on constantly!
There were set times where doors were slamming up and down the corridor, so soft closers would be beneficial!

We didn't sample breakfast, but did notice a Costa Coffee, which was a bonus.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natsy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 12, 2013
Dear guest

I am delighted you found the reception staff so helpful and your room met your expectations regarding cleanliness. I have passed on your comments to both departments.

Kind regards
Helen Dymoke-Marr
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (316)
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English first
Conwy, United Kingdom
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 10, 2013

I am a regular visitor to Jury's Inns around the country, being honest Plymouth lacks the customer service standard of other hotels. Being a rewards member they seem to forget to acknowledge this, the level 3 rewards are not available at check in and no water is placed in the room. Points are also not credited resulting in an email to Jury's rewards.
The Bar staff we more interested in chatting to each other than serving customers on my recent visit.
The rooms are clean and functional and the Internet signal is very good throughout the hotel.
On check out, the printer was not working so I was unable to get a receipt, this was meant to be emailed.
Night manager was very helpful and rectified the issues. Thanks

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 11, 2013
Dear Steve

Many apolgies for the lack of Level 3 Jurys Inn benefits during your recent stay.
I have investigated thoroughly and discovered that your VIP status was not automatically communicated to us in Plymouth as it normally would be. I have spoken to Jurys Inn central booking to rectify the situation.
Once again many apologies and we look forward to making your next stay in Plymouth memorable for all the right reasons.

Kind regards
Helen Dymoke-Marr
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Swansea, United Kingdom
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 8, 2013

The hotel felt very clean - it should be a given, but surprisingly not for many hotels.
Booked on points and was given a tiny room. After moving to a bigger room - was very happy with the stay. Look - this is Jurys! It ain't gonna be too plush - but it was very nice and would def look to stay again (depending on price!!)
Breakfast - oh my goodness - best mushrooms I have ever tasted!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 10, 2013
Dear Lynn

So glad you enjoyed the mushrooms and the rest of your stay with us in Plymouth.
Please let me know when you are comming back and I will make sure they are on the menu!!

helen_dymoke-marr@jurysinns.com

Kind regards
Helen
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Mayo, Ireland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 8, 2013

stayed for 2 nights. firstly our taxi had to let us off in the rain 100 yards down the street as he was not allowed to drop-off at hotel door. neither he nor we knew re going to the back car park (shud be made aware of booking) as we got soaked. there are no irons or ironing boards in rooms and when we ordered one it did not work. good quite rooms and comfy bed. Breakfast was fit for a king. Really great variety of everything and lots of it buffet style. Staff helpful. would stay there again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michelle2_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 10, 2013
Dear Michelle

So sorry you got soaked in the plymouth rain! Unfortuantely the road in front of the hotel is actually a bus lane so for legal and safety reasons guests are dropped off and collected from our courtyard at the rear of the property. Thank you for bringing it to my attention that your taxi driver was unaware of this. I will be circulating this very important information through out the taxi firms in Plymouth. So glad you enjoyed your breakfast, I have passed on your comments to our breakfast chefs who are delighted. I have also ordered a check on all our irons.
Please do let me know when you are next due to be with us and I will ensure there is a fully functioning iron and board in your room on arrival.
helen_dymoke-marr@jurysinns.com

Kind regards
Helen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level 6 Contributor
156 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed September 8, 2013

Whilst this hotel is a little tired and needs some work on it there is a lot going for it. The location is great as it is in the centre of town and only a few minutes walk from the harbour. For parents dropping off kids at Uni it is a great stop over hotel. The rooms are fine and the beds comfortable after what will probably be a long drive getting there for most. Breakfasts are so-so but ok if you pay in advance at reception @ £8 a head. Just be aware of the parking situation and plan accordingly. There is no hotel parking as such although there is an adjacent pay and display car park and another overspill car park at the back. You can buy a parking ticket for £7 that will last from 5pm to 11am the next day at reception. If you dont do this then its basically £1 an hour to park. Also the hotel is next to a Gala Bingo so if driving here then plan to get here either before 6:30pm or after 10pm (the overnight car park is locked up after 11pm) as it gets busy on bingo nights!. So just a little planning but other than that one of the best hotels in Plymouth to locate yourself.

Room Tip: When checking in at reception ask if you can have a room with a harbour view.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boysinc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 10, 2013
Dear Guest

Thank you for posting a review that includes such comprehensive parking information. You are quite right when you say we are convenient for the university and indeed many of our guests are family visiting students. You are also correct when you describe us as "one of the best hotels in Plymouth to locate yourself".

Please do feel free to contact me when you are next in the hotel
helen_dymoke-marr@jurysinns.com

Kind regards
Helen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippenham
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 7, 2013

My husband and myself stayed at Jury's as we were off for an evening aboard the Plymouth Princess around the harbour. Jury's is in a good location for the city and harbour with an underground car park which you will find cheaper if you pay for in the hotel reception rather than at the machine. Staff were friendly and helpful and good bar snacks are served in the evening. It's the sort of hotel that could get noisy judging by some of the guests we saw, but we had a decent night's sleep in a clean room. Would stay again overnight.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michelle_jane1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 10, 2013
Dear Michelle

Thank you for your positive review of the hotel. I am delighted you found the staff to be friendly and the bar food to be of a high standard. We take care to ensure that our bar does not get rowdy and thus can be enjoyed by all of our guests.
We look forward to seeing you again soon.

Kind regards
Helen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 6, 2013

A good value stay in a convenient location. Although no parking at hotel, parking was available only 100 metres away. Rooms were basic but comfortable. Aircon worked and bed was comfortable. Reception was spacious and staff efficient. Good bar service. Overall great value for £65 a night. Only disappointment was a charge for wifi which was free when I stayed a few weeks ago.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen D, Manager at Jurys Inn Plymouth, responded to this review, September 10, 2013
Dear Rob

Thank you for taking the time to post a review. Really pleased you found our competative pricing rewarding!! I have passed on your comments to the reception manager who is pleased you found check in and out to be efficient.
Please do contact me when you return, I have noted your comments about the WiFi.

Kind regards
Helen

helen_dymoke-marr@hotmail.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Plymouth

Property: Jurys Inn Plymouth
Address: 50 Exeter Street, Plymouth PL4 0AZ, England
Location: United Kingdom > England > Devon > Plymouth
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 21 Hotels in Plymouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Plymouth 3*
Number of rooms: 247
Official Description (provided by the hotel):
Jurys Inn Plymouth offers the perfect city centre location from which to explore the beautiful city of Plymouth. The hotel is right beside the historic quarter and offers an easy 10 minute walk to the city hub which features the Drake Circus Retail Park, the Theatre Royal, the Barbican Maritime Village and Continental style Sutton Marina. The world-famous Dartmoor National Park is a 45 minute drive away. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. If you are arriving by car, public car parking is available nearby at Plymouth Charles Cross car park, underneath Gala Bingo or at the Drake Circus Shopping Mall opposite the hotel. Our comfortable, newly designed bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft DREAM bed by Jurys Inn, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview, and Free WiFi Guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Plymouth with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Plymouth Hotel Plymouth
Jurys Hotel Plymouth
Plymouth Jurys Hotel

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