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“Bad service and no cash refunds - cheques from Ireland”
1 of 5 bubbles Review of Jurys Inn Plymouth

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Jurys Inn Plymouth
Ranked #7 of 21 Hotels in Plymouth
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Bad service and no cash refunds - cheques from Ireland”
1 of 5 bubbles Reviewed March 25, 2012

This is just a comment on bar food not the hotel rooms.

I hope you don't have any problems but if you should need to ask for a refund be careful, if you paid in cash you won't get a refund on the day! they have a policy of not refunding cash payments, you have to give your details and wait around 2 weeks for a cheque to be sent from the HQ in Ireland. I find this policy crazy, especially when the problem was the non-appearance of two cold chicken sandwiches after more than 40 minutes.

To be fair - I contacted the hotel manager who was very apologetic for 'kitchen problems' on the day but said not giving cash was due to money laundering issues - for £11 - I wish he had just admitted it is their policy.

He also sent flowers as an apology.

  • Stayed January 2012, traveled with family
    • Value
    • Service
Helpful?
2 Thank JannermaidGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (305)
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English first
London, United Kingdom
Level Contributor
162 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed March 23, 2012

Fairly comfortable and very convenient hotel beside roundabout in centre of city; rooms acceptable and clean; staff friendly but inefficient in coping with simple arrangements (seminar room booking etc); dinner poor - try nearby restaurants instead.

Room Tip: no outside noise but quieter from other residents on top floor
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Biblioswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed March 12, 2012

Stayed for a two nights in a family room in March for £37 per night only !! Good Value for the Money. Service was friendly, room was clean and warm but could do with curtain change. Parking arrangements are not great and cost £10 for overnight (24 hours) .Opted for breakfast buffet at 6.95 pp and was not that great.Choice was not that great (Reference Best Western & Mercure's breakfast Buffet's ).Air Conditioning in the room was pathetic.Jury's chain provided us with a good quality room at a great price at the City Centre.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hkpbath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 7, 2012

Going to keep it short and sweet....Easy check in, great rooms, comfy and had all the basics even had ironing board etc. Nice reception area with coffee, restaurant and bar all great. Staff helpful and quick to check in etc. We went for a girlie night out and needed a one night stay - perfect location for what we wanted as well.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxine3302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 6, 2012

I stayed here for a week in Feb 2012, and was quite happy generally. Nice comfortable, clean rooms, and fantastic location. Parking a little expensive (parked in Gala Bingo - £10 for 24hours) but cheaper than most other car parks in the area. Restaurant - good choice of food but quite slow service (maybe short staffed, not sure). Good breakfast. Would stay here again :)

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aashnaramnani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorset !
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 6, 2012

Stayed for a Saturday night in a family room in March for £34.70 room only !! For this price / more we could have been in a budget hotel somewhere on outskirts of city. Instead we were in a much better standard of hotel within easy walking distance of the Barbican, the Aquarium and the city centre. Service was friendly, room was clean and warm. Parking arrangements are not great and cost £10 for overnight (24 hours) but not a big issue bearing in mind the overall price. With Travelodges seeming to go ever downmarket the Jury's chain has again provided us with a good quality room at a great price.

Room Tip: Hotel is on busy road (traffic all night) so go for room on upper floor if you like sleeping with th...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DorsetGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chipper127
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed March 5, 2012

£57.50 for 2 with breakfast cant beat it great value if i was poivkie i would say about car parking but, staff friendly and helpfull, room clean, bathroom all working, breakfast was goos standard fair but still good

WELL DONE JURYS

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeamTurners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Plymouth

Property: Jurys Inn Plymouth
Address: 50 Exeter Street, Plymouth PL4 0AZ, England
Location: United Kingdom > England > Devon > Plymouth
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 21 Hotels in Plymouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Plymouth 3*
Number of rooms: 247
Official Description (provided by the hotel):
Jurys Inn Plymouth offers the perfect city centre location from which to explore the beautiful city of Plymouth. The hotel is right beside the historic quarter and offers an easy 10 minute walk to the city hub which features the Drake Circus Retail Park, the Theatre Royal, the Barbican Maritime Village and Continental style Sutton Marina. The world-famous Dartmoor National Park is a 45 minute drive away. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. If you are arriving by car, public car parking is available nearby at Plymouth Charles Cross car park, underneath Gala Bingo or at the Drake Circus Shopping Mall opposite the hotel. Our comfortable, newly designed bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft DREAM bed by Jurys Inn, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview, and Free WiFi Guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Plymouth with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Plymouth Hotel Plymouth
Jurys Hotel Plymouth
Plymouth Jurys Hotel

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