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“Pleasant surprise- highly recommend”

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Premier Inn Plymouth City Centre (Sutton Harbour) Hotel
Ranked #6 of 21 Hotels in Plymouth
Certificate of Excellence
Buxton, England
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Pleasant surprise- highly recommend”
5 of 5 bubbles Reviewed February 22, 2013

James's weather sunshine, sunshine (always excellent apparently) and it was, which may have helped our February stay in Plymouth primarily to watch Bedford Blues squeak a win in the rugby. Having never experienced a Premier Inn before, we had a warm welcome from the staff, comfortable clean room overlooking the harbour on the third floor and cheerful staff at breakfast which served up an excellent breakfast. Cannot fault it and will definately stay again. Thank you team.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelsalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,182 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (311)
Date | Rating
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English first
Southampton, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 19, 2013

We stayed in this Premier Inn recently and booked a family room on a Friday night. We were given a twin room with the beds put together and two 'camp' beds squashed into the room! The noise in this room is so loud, when we went to complain to the staff, we spoke to 3 different members of staff, all of them were aware of the noise in this room! The noise is because of the kitchen extractor fan, which does not go off until after 11pm and comes on again at 6am. Apparently it is hit or miss as to whether they receive complaints or not. We were not able to move room because the only other room was room 201 (disabled room) but apparently this is next to the lift and in the staff's opinion would be worse than room 132!

Fortunately we were given our money back but this does not make up for what can only be described as our worse stay in a Premier Inn ever. We have 3 more rooms booked in various Premier Inns in the next few months which we are now looking for alternatives! If you are told you are in room 132 make sure you get it changed straight away or you will regret it.

  • Stayed February 2013, traveled with family
    • Rooms
Helpful?
Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Plymouth City Centre (Sutton Harbour) Hotel, responded to this review, February 22, 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell short of your expectations. Please be assured at Premier Inn we take all feedback seriously and we would like the opportunity to investigate these issues further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 18, 2013

we stayed here and only paid £29 in their winter offers - such good value.
Was really impressed with the staff, food and room. The only slight downside was the noise from outside BUT i knew that would be the case as it says on the website, and really didnt impact our sleep. Next time i would ask for a room on the other side of the hotel.

Full credit to staff - genuinely impressed, very friendly and far too chirpy in the morning!!!

Room Tip: ask for one on the barbican side - away from road, and nice views.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lins78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleethorpes, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 18, 2013

All the staff were exceptional. Very warm and approachable and always with a smile on their face. The room was large and extremely clean. Had a fabulous evening meal in the restaurant with my family. Lovely location overlooking the harbour. Stayed for my son's passing out parade at HMS Raleigh, the hotel is close enough to make it a short journey to the ferry and base in Torpoint.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PinkPauline1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 18, 2013

After a couple of minor issues re: housekeeping and breakfast on our first day which was resolved in a professional and timely manner by Dave on reception, I could not fault the rest of our stay. Apart from the bad attitude of the waitress who was 'in training' at breakfast,the rest of the staff were friendly, helpful and always smiling. The location was perfect, really central. I was apprehensive before we arrived as I was travelling with my husband and young son, about the possible noise due to the close proximity of the nightclubs and bars but can honestly say we had no outside noise issues. The size of the room surprised me as well, very spacious and clean and in good condition for a budget hotel chain. Would I stay here again..... Yes without a doubt and I would definitely recommend it to friends.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam_Marques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed February 17, 2013

Great service Ryan is a great ambassador for premier inn he is a great role model for new staff. How it should be done The room was very clean so well done to the housekeeping shall return at a latter date


  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teazygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N Ireland
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 11, 2013

You generally know what to expect when you book a Premier Inn, however I would class this at the top end of the chain. Stayed in two different rooms and both were large, bright and really comfortable. Location is quite close to the Barbican area and not far from town centre. Had a really good breakfast and whilst we didn’t eat in the hotel in the evening, the restaurant did seem really busy.

Room Tip: There is a bridge behind the nearby Aquarium that is a short cut to the Barbican but check what time...
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ballyvick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Plymouth City Centre (Sutton Harbour) Hotel

Property: Premier Inn Plymouth City Centre (Sutton Harbour) Hotel
Address: 28 Sutton Road, Plymouth PL4 0HT, England
Location: United Kingdom > England > Devon > Plymouth
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Plymouth
#9 Family Hotel in Plymouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Plymouth City Centre (Sutton Harbour) Hotel 3*
Number of rooms: 107
Official Description (provided by the hotel):
In a historical part of central Plymouth with marina views, close to the National Marine Aquarium ... more   less 
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Also Known As:
Premier Inn Plymouth (Sutton Harbour) Hotel Plymouth

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