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“Poor management”
Review of Prezzo

Prezzo
Ranked #235 of 754 Restaurants in Plymouth
Price range: $16 - $24
Cuisines: Italian
Dining options: Late Night, Breakfast, Delivery, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Reservations
Reviewed July 22, 2013

Wonderful food and waitors but poor management. It took the host 20 minutes to even be aknowledged and then once we had ordered drinks this took another 10 minutes to arrive, this while still waiting to be seated to a table we had booked. The restaurant was not full so could not understand why we had not be shown to our table and why we were seated 25 minutes after this. Once seated the staff couldn't have been more helpful.

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Thank Fiona P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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596 - 600 of 775 reviews

Reviewed July 20, 2013

The setting is second to none, fantastic location.

Food is excellent, can't fault it, but they simply don't have enough staff - for the prices they charge they must be trying to turn it all to profit by cutting back on staff, which leads inevitably to poor service - the poor waiters and waitresses simply can't do it all.
On 2 occasions recently we have had to go to the bar to get drinks before we were seated (always late to be seated compared to time of reservation) and the only staff there are the ones fetching drinks for the tables they are waiting on. Most staff are not english which is not a problem in itself but 'you will have to wait' is probably more rude in english than they intend it to be (translation issue) and doesn't help improve the perceived level of service.

I have to say after our first visit it was so bad I wrote to Prezzo and they were horrified; this second chance visit was much better - indeed the waiter we had (didn't get his name but he was Portuguese) was great - good sense of humour too!

Because the setting and food are so good I would go back, but if you go don't expect quick service... allow plenty of time for chatting and you will most probably have a good experience.

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2  Thank Nicky-Plymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

Quality of the food was superb and the service is as good as you'll get. A beautiful setting with al fresco dining makes it perfect for a romantic meal.

1  Thank Samantha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013 via mobile

The location and ambiance is fantastic, but I've no idea how such poor food could be classed as restaurant quality. I could go in to fine detail, but I've no need, its all been said before. Disappointing! Check your bill the staff tried to overcharge us.

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Thank Danoctoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

Stunning location and decor is let down by poor service and boring food. The headwaiter was rude and abrupt and one out of two waitresses made us feel uncomfortable after we put our hand up for attention and she walked past looking at us, NOT acknowledging us and walking off. To back it up my Italian Burger was nothing more than Weatherspoons on a fancy plate.

When will these places realise that SERVICE IS EVERYTHING,!!!

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Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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