I was visiting a friend in Plymouth Saturday and she had booked for us to go here; we booked the 4.30 tour but it did say to be here at 4.20. Unfortunately we were running late and arrived a minute after 4.30! literally! The lady who served us made us feel like naughty school girls! Firstly she moaned about us having to pay separately, then she decided to grab our bags off us because apparently they were too big to carry around, I didn't even have chance to take my purse and phone from my bag and felt very uncomfortable leaving it with her; she then told us she had to get the tour started so to come back and pay after! Her tone of voice and manner was very very rude and this was in front of paying customers who we could tell also felt awkward. I was shocked - so much so the tour was a bit of a blur! Cocktail and bar after was great!
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