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“INTERESTING BUT POOR SERVICE! RUDE!” 2 of 5 bubbles
Review of Plymouth Gin Distillery

Plymouth Gin Distillery
Book In Advance
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$323.75*
and up
Historic Plymouth luxury one-day private guided tour from Cornwall
Ranked #6 of 170 things to do in Plymouth
Certificate of Excellence
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Attraction details
Owner description: Gin Distillery that offers a variety of three different tours, shop and cocktail lounge Booking advisable for tours
Cardiff, United Kingdom
Level Contributor
16 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
“INTERESTING BUT POOR SERVICE! RUDE!”
2 of 5 bubbles Reviewed June 24, 2013

I was visiting a friend in Plymouth Saturday and she had booked for us to go here; we booked the 4.30 tour but it did say to be here at 4.20. Unfortunately we were running late and arrived a minute after 4.30! literally! The lady who served us made us feel like naughty school girls! Firstly she moaned about us having to pay separately, then she decided to grab our bags off us because apparently they were too big to carry around, I didn't even have chance to take my purse and phone from my bag and felt very uncomfortable leaving it with her; she then told us she had to get the tour started so to come back and pay after! Her tone of voice and manner was very very rude and this was in front of paying customers who we could tell also felt awkward. I was shocked - so much so the tour was a bit of a blur! Cocktail and bar after was great!

Visited June 2013
Helpful?
3 Thank Beth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Date | Rating
  • Dutch first
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English first
Plymouth UK
Level Contributor
181 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 92 helpful votes
“Plymouth Gin Refectory Cocktail Bar - Saturday night group experience was fine”
4 of 5 bubbles Reviewed June 23, 2013

Much better experience than Plymtown below a few days ago (19 June). Both the primary members of staff who welcomed and served our group were new, so perhaps they were very new last weekend, or maybe the old ones no longer work there! Bill was efficiently dealt with by giving each sub-group its own 'table number'. Some of the cocktails took a while to arrive, true, but "Art takes time"!

Visited June 2013
Helpful?
Thank Eric_the_Bish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
136 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 166 helpful votes
“Plymouth Gin Refectory Cocktail Bar”
5 of 5 bubbles Reviewed June 22, 2013

We were going to the Barbican Kitchen and decided to call in for a cocktail...so glad! Went with my daughter and my 82 year old dad, who had never had a cocktail...he was hooked and we went back each night of our 5 nights, before going to different restaurants.
Lovely comfy chairs in a nice lounge, great bar and cocktail choices or you can ask the bartender to make up your cocktail choice if not on menu. Most of the menu are gin based(obviously for place!) but I stuck to Mojitos most nights..PERFECT mojito. Really nice place to sit and chat.
Tyrone was wonderful and interesting to watch the cocktails being made, very professional. Also Lewis one night was great and gave us some good ideas for Plymouth.
We didn't do the Gin tour but great view into the place! The Barbican Kitchen on top floor is excellent!
We also enjoyed looking around the gift store and buying souvenir items.

Visited June 2013
Helpful?
Thank Sue p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Refectory Bar - Disgraceful Service”
1 of 5 bubbles Reviewed June 18, 2013

Refectory Bar: At £7 a drink and having to be a "member", you expect good service. We had a group of 10 on a Sat night for a birthday booked, after about an hour we were asked if we'd be leaving soon and whether we'd paid our bill yet or not. 3 different (snotty) staff came up to hint to us to leave for no apparent reason. The table service stopped and they were very rude when we tried paying our individual tabs off because it was "hassle" for them to divide it up. Very embarrassing for the birthday girl and ruined her night. Would not go again.

Visited June 2013
Helpful?
3 Thank Plymtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
“Plymouth day out.”
4 of 5 bubbles Reviewed June 13, 2013 via mobile

Good day out at the gin factory on Plymouth Barbican. Very interesting tour....free samples and free gin and tonic at the end. Definitely a place to visit. Interesting history.

Visited June 2013
Helpful?
Thank Lizzylooloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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