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“Great Western Easter 2014 friday night”

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Great Western Hotel
Ranked #29 of 31 Hotels in Exeter
Reviewed April 22, 2014

My wife and I stayed here on good Friday 18/04/2014 , on arrival found easy check in via the bar staff. The decor on way to room and in the room could do with a refurbishment but on saying this we felt the staff were making the most of the aged premises. The room was clean and comfortable. It is located about a mile up hill to the town center. We had a sound nights sleep and come breakfast time , found the breakfast to be adequate and again all was clean and tidy , Excellent location for Exeter st Davids station and the town , Found the staff to be friendly and only complaint is that some money needs to be spent on the decor.

  • Stayed: April 2014, traveled as a couple
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Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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229 - 235 of 353 reviews

Reviewed April 8, 2014 via mobile

This place is so dated Antiques Roadshow would be hard pushed to recognise the furniture. I had the misfortune of having to stay here as booked in through my company. I would never consider paying to stay here in fact even if it was free wouldn't stay here again by choice. The beds are uncomfortable, the rooms are stale smelling, and as for breakfast if you fed it to animals you would expect a visit from the RSPCA. Be warned don't waste your money it's a dump.

Stayed: April 2014, traveled on business
3  Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

There is a good deal of nonsence on here about this hotel. It is what it is. Its not the shiny new Premier Inn accross the car park. It is an old building with all the things you might expect to find in such a hotel. It is a bit old fashioned but is generally clean and tidy. For the price it is acceptable. The rooms are serviceable. Everything is clean and the cleaners are very obliging. The building does have a few shortcomings that in all honesty are not going to be resolved any time soon. Without structural alterations, the place is really as it is and that is that. For the price it gives you a bed for the night and catering in the morning. The rest of the catering seems under used. If I were the owner I would spend a bit of time (not neccessarily a lot of money) tightening screws in handrails, tidying away loose telephone junction boxes and tidying up th carpets around new doors that have obviously been recently fitted. Plus points are the public bar; it actually is an example of a proper local pub where guests and regulars mix. It has a railway flavour, hardly surprising given the proximity of the station. The breakfast is actually very good PROVIDED you ignore the menu and ask for what you really want (within reason and with reference to what they offer). Extra items are always provided on request. The staff serving the meals are excellent.

One thing that does worry me is the way the long standing bar manager appears to have been pushed out of the business. I overheard a conversation in the bar the other night and the gist was that the manager had been offloaded. I fear this may mark a downturn in the fortune of the bar where an excellent selection of ales is available.

Conclusion: for the price the place is OK but the owners need to address the problems with the building.

Room Tip: The lower floors appear to have the better rooms. There can be noise from the railway with station...
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  • Stayed: March 2014, traveled on business
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Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2014

My 2 daughters & I stayed here as one of daughters had a client to visit. Not very welcoming, dirty, unhelpful, but have stayed in worse. First morning we came down had adequate breakfast, then going out the day, asked if heard noise overnight, no we didn't. On our journey to Torquay had phone all from owner of hotel accusing us of making the noise, complaints from other guests, noise coming from our room at 4.30 am. Screaming, arguing, as I was the only person in the room, I was asleep by 10.30 & heard no noise at all, told him to investigate further, rang us again, completely ruining our day saying if we came came back & made a noise we would facethe consequences. Adamant we were the culprits, he said he would not be there when we got back to hotel & would not apologise. I am in my 60's & my daughters are in our midfield 40's & certainly not likely to disturb other guests. We went back to hotel & checked out, feeling bullied & wrongly accused, we were rung the next day to say we hadn't been charged for 2nd night, no apology or recompense for upset caused to us. Perhaps I should have realised what it was like when 2 guests staggered out the door drunk at 5pm in the afternoon. .

  • Stayed: March 2014, traveled with family
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2  Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

On arrival the scent of a gents town centre urinal on a Sunday morning takes your breathe away. Its slightly masked by stale beer and pine disinfectant. However your eyes are drawn to the nicotine paintwork and the plug socket held by parcel tape. As you find your own way up several flights of stairs to your room step back in time to 70 décor that is peeling off and some effort made to paint over holes in the wall. However we find our room (with the coffin shaped wardrobe and the toilet with no door) then exchange rooms with our 60 year old mother with COPD as the stairs leave her in need of medical attention.
After a visit to the local Witherspoons we return to the bar for a night cap. The whole bar screams to a halt as we enter. My sister, mother and I huddle in the corner feeling slightly scared by the female 'Canadian beer wrestling' lookalikes growling in the corner. Retiring to our rooms at 10.15pm with our glass of murky wine and my mother with her pint of milk we climb wearily to bed after a long days travelling.
Low and behold we are approached by the manager /owner the next morning who accuses us of causing a disturbance at 4.30am that morning despite being reassured that we were all fast asleep. Of we went for sightseeing in the beautiful Devon countryside. Alas the manager/ owner twice phones us to say that he had evidence from a frequent visitor that indeed the room with my mother sleeping peacefully had been fighting, screaming and shouting at 4.30am and had been entertaining! He refused to accept that two sisters in their 40's and a 60 year old grandmother with health issues had not been 'raving' in the wee hours and that if noise was made that night 'we would suffer the consequences' This of course spoiled our day out with visions of being tied to the railway line or locked in the bar after closing time!
Hence on return to the Hotel hell - beyond redemption from the hotel inspector - we checked out 'gangster granny in tow'- who, by the way, is tea total and would no more party at 4am and entertain- than marry the Pope - beat a retreat to a safe haven in Sidmouth.
Beware female travellers that don't resemble Canadian bear wrestlers - your presence is not welcome - unless you count the learing 'porn tash' other staff members !

  • Stayed: March 2014, traveled with family
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1  Thank sara w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2014 via mobile

Never going back to this dump as it smells and falling to bits. The staff are rude the food is cold there is no parking unless you want to pay £7 a day. The breakfast is so small u mite as well not have it. The floor boards creek like my grandads bones.

Stayed: March 2014, traveled as a couple
2  Thank Mitchthebithc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2014

I've stayed at the Great Western on numerous occasions and have never had any complaints- the Rooms are generally small, dated and the place is like a maze to find your way around...but it's a great location right next to the Station, very cheap, has a great bar and the food has always been good, so no complaints.
The Parking is non-existent and it'll never be a quiet place, but the staff are always friendly and have a smile on their faces.
Yes it's not the Ritz, but in a time when all the other hotels in Exeter are bumping up their prices at an extortionate rate, the Great Western remains a reliable place and delivers great value for money in the best location in Exeter for travelling by Train.

  • Stayed: September 2013, traveled on business
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1  Thank RedBen78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Western Hotel

Address: Approach St. St. Davids, Exeter EX4 4NU, England
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #29 of 31 Hotels in Exeter
Price Range: $73 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Great Western Hotel 2*
Number of rooms: 35
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Also Known As:
Great Western Exeter
Great Western Hotel Exeter, Devon

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