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“A lovely new hotel”

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Premier Inn Exeter (M5 J29)
Ranked #3 of 31 Hotels in Exeter
Certificate of Excellence
Reviewed December 8, 2013

Just returned from a 1 night stay on a Sat at this new premier inn.
We were very happy with our stay. The hotel has been built and furnished to a very high standard.
The furnishings I thought were of a slightly higher standard with a lovely comfy bed and bedding of great quality. Everything spotless as you would expect from a new hotel. My only complaint was one of our mugs in the room was dirty.
Everything else as you would expect in a premier inn room. The large on the wall tv was great and the hair dryer was a better quality one, but the cable was a little short.
On leaving the hotel though we did realise that our door did not lock and I did tell the man on duty that morning so hopefully he as got someone to look at it. I now am relieved that we had no problem with anyone entering the room whilst empty or sleeping. I hope the management do check all these room doors.
One other thing I would like to mention is that the man who checked us in the morning did not tell us anything about the hotel, or breakfast or about the guarantee good night sleep promise.
I did think this was a standard thing they were told to explain to you but we got nothing.
We ate our evening meal in the Brewers Fayre next door. It was ok. It was the chicken feast buffet night. Ok for a good fill up. I wasn't that impressed with the ambience of the restaurant. All a bit bright and it was very busy. Didn't eat breakfast there.
The hotel is only a few mins walk down to the park and ride which is very useful to the city centre.
Would we stay here again? Well yes as we have already booked up for Feb as the £29 per room is fantastic value. But as we have used the Holiday inn express down the road many times and with breakfast, future bookings would definitely be down to which of these hotels are the cheapest for our stay.

  • Stayed: December 2013, traveled as a couple
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Thank tjgfitness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded December 10, 2013

We really appreciate you taking the time to leave feedback for us, and we look forward to seeing you again in February for another great stay with us at Premier Inn Exeter M5 J29.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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772 - 778 of 782 reviews

Reviewed December 1, 2013

Plenty of parking.

Great staff, nothing too much trouble.

Problem with wrong type room (not a wet room) initially allocated (even though head office had acknowledged requirement) was quickly and efficiently resolved. (Wish you could select a wet room when booking instead of having to ring the hotel direct)

Blocked shower drain and insufficient towels quickly remedied.

Bed sheets were too small for the bed and beds were not as comfortable as other PI beds we have slept on.

Air conditioning quite and bathroom fan short run on.

Minor wish, a hook to hang my wash bag!.

Room Tip: If you need a wet room ensure you contact the Hotel direct.
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  • Stayed: November 2013, traveled as a couple
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Thank BaldEagle100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded December 10, 2013

We really appreciate you taking the time to leave feedback for us, and we hope to see you again soon for another great stay with us at Premier Inn Exeter M5 J29.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

We stayed two very comfortable nights - the Premier Inn promise of a good night's sleep was fulfilled - despite the windows staying firmly shut. There was no lack of air - the room was very comfortably just warm not at all hot. The shower in the bath worked well but we discovered too late that we could have ASKED FOR A WALK-IN SHOWER as one of us cannot manage to climb into the bath. The only drawback is the lack of the restaurant within the hotel. Tripping over to the Brewer's Fayre is much less friendly and the way across is not sheltered from the wind.

Room Tip: Do ask for a walk-in shower if you would prefer it.
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  • Stayed: November 2013, traveled as a couple
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Thank AnnaD-L2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded December 10, 2013

We really appreciate you taking the time to leave feedback for us, and we hope to see you again soon for another great stay with us at Premier Inn Exeter M5 J29.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

Unlike the P I at St David's, which has no parking, this one has a very big car park so parking is not a problem. The staff were very friendly and made us feel welcome. Everything in the room was very new and very clean. Lovely big flatscreen tv with freeview. It is a very nice hotel, I hope it stays that way.

Stayed: November 2013, traveled as a couple
1  Thank Marvin1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded November 29, 2013

Thank you for your kind review about your stay here at Exeter M5 J29 Premier Inn, Myself and my team always strive to give fantastic customer service and a nice, clean and comfortable room. I am pleased to hear your enjoyed your stay with us. I look forward to welcoming you back in the future.

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Reviewed November 25, 2013

We stayed at this brand new Premier Inn and as expected everything was spotless, the staff extremely helpful and the new Brewers Fayre next door was exactly the same. So all looked good, except once in our room the first thing I do is open a window for some fresh air, and to my horror you couldn't open the window! There was a small sticker on the window telling you that the room had 'fresh air' circulating so for 'your comfort and safety' the windows were sealed! Now I'm not exactly claustrophobic, but do like fresh air when sleeping and the fact that there was just a plain sealed window with no option for this, made my stay uncomfortable. We did mention this to the staff nd the answer we got was that all the new Premier Inns had this and it was something to do with being environmentally friendly?! I'm not quite sure how this is when surely being able to open a window to let in natural fresh air has to be more enviromentaly than having a system to do this?
So just be aware if you like to open a window or suffer with claustrophobia I would avoid staying here!

  • Stayed: November 2013, traveled as a couple
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1  Thank NervousflierDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2013

Passing through the area and visited 22nd Nov in this brand new PI. had only been open a few days. I was truly surprised by the upmarket décor, more than we have come to expect from PI.
Impressive come to mind.

Ate in Brewers Fayre next door dinner and breakfast next morning. Usual BF menu. Unfortunately the service was a bit slow as the new staff were still learning and the kitchen getting used to the menu as our meal was undercooked.

Room Tip: Did not encounter any preference
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  • Stayed: November 2013, traveled with family
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Thank Raya5313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded December 10, 2013

Thank you for your fantastic review of your stay with us at Premier Inn Exeter M5 J29, as always our team here do their very best for our guests. I am pleased you enjoyed your stay with us and we look forward to welcoming you again soon.

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Reviewed November 24, 2013 via mobile

Perfectly situated for working at Exeter Airport & the area in general with the added bonus of being seriously comfortable and close to the M5 (without the noise). Self service check in is okay once the team show you how it works and the rooms are a very good standard for the price. Breakfast was very good too although avoid being sat in the aisle next to the buffet as it's a constant flow of guests walking past a little too close for comfort.

Superb hotel and I will be staying again.

Stayed: November 2013, traveled on business
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded December 10, 2013

Thank you for your kind review about your stay here at Premier Inn Newton Exeter M5 J29, our team always strive to give outstanding service and I'm pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Exeter (M5 J29)

Address: Fitzroy Road, Exeter EX1 3LJ, England
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Exeter
Price Range: $59 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Exeter (M5 J29) 3*
Number of rooms: 143
Official Description (provided by the hotel):
Convenient location, just off of Junction 29 of the M5. Parking is available for a discounted rate of £2.50 per 24 hours for Premier Inn guests. Ten minutes drive from Exeter International Airport and 20 minutes from Exeter St Davids train station and city centre. ... more   less 
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Also Known As:
Premier Inn Exeter (M5 J29) Devon

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