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“Great burgers but service let's it down!”
Review of RUBY Modern Diner - MOVED

RUBY Modern Diner
Certificate of Excellence
Price range: $7 - $20
Cuisines: American, Diner, Street Food
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Dinner, Lunch, Reservations
Description: A modern twist on the American Diner. Serving fresh fast food, produce sourced locally and all meat is free range. Ruby red beef straight from the farm, local ciders and international beers, great wine list.Grade 2 listed building, cool interior, big benches and comfy booths.
Reviewed February 10, 2013

This restaurant recently opened in Exeter and given the amount of good restaurants in the area, it has lots to live up to. I sat with my friends in the self-service area as the rest of the place was packed. We ordered at the till and after being served our drinks we waited, and waited, and waited. It easily took a good half hour for three burgers to come out. On top of the wait we paid separately and therefore our meals came out with a ten minute delay between each other. Once e food arrived, it was great and very tasty! I will probably not be back as service to me is as important as the food. I am not sure it will survive on food alone.
I would like to point out that the server on the till noticed how long we had waited for our food that gave us a new round of drinks free of charge but the manager was no where to be found. Excellent customer service from the till guy but the manager should be around checking the food is coming out of the kitchen in a timely manner or apologise for delays. Overall not worth the wait...

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2  Thank FsuGaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (472)
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462 - 466 of 472 reviews

Reviewed February 9, 2013 via mobile

We were all looking forward to going to ruby but our excitement was soon turned to disappointment. The look of the place was nice and the menu was mouthwatering but this nice experience was soon short lived.
We were firstly sat on a shared table, which for some is fine but for us, it was a little too close for comfort. This is especially since two different families of three were squeezed on a benched table whilst booths seating six had only 1 or 2 people in.
The drinks were slow to arrive and the food even slower to arrive. However, Once it did arrive it looked good and the portion size was ok, considering it is £6.50ish for a burger without fries. Again we were disappointed though, the look was a lot better than the taste. The burgers were over cooked and had hard crusts which was not nice.The only saving grace of the meal was the gherkin which was tasty.
After deciding we had had enough, we asked for the bill and found that we had been charged an additional £1.50 for a ruby sauce. We questioned the staff who exclaimed that as we has a ruby slider we had to pay an additional £1.50 for the sauce. This was not written anywhere on the menu nor had we been informed whilst ordering. The staff agreed that it was not written on the menu but we were still obliged to pay it.
Ruby - you have a great menu and venue but your service and customer information could be improved!

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2  Thank ToxiRoxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

This venue has been closed for sometime now but as soon as you go in you can see the thought and effort that has been put into the set up. The food was fairly priced and delicious. Good to see the vege's being well catered for too. We have one in our family and were worried as many vege burgers can be tasteless but they really hit the mark, full of flavour!
Also, great to see locally sourced produce used. Try the pulled pork!!!

Really enjoyed and will be back soon!!

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Thank Sam186254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

Had lovely burger but spilt my drink. Had to ask for a cloth to clean it up and was given a j cloth which did not do the job so went back to the bar and was given paper towels. Cleaned it up myself and left the wet paper on the table where it stayed till we left.

10percent service charge not acceptable. It was not discretionary so we will not be going back

On the plus side burger was good and range of drinks available very good and reasonably priced

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2  Thank grabcsma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

Nice welcoming atmosphere and great food. The decor and design really works too. You will also notice some great photography placed around the diner. I would visit again for sure!

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Thank Philbool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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