We stayed at the Globe Backpackers for our final night on a boys golf trip. We were a group of 12 and went into Exeter town centre that evening to celebrate a friend’s birthday.
Upon arriving we were greeted by the young manager, who demonstrated a deep set attitude problem from the word go. He acted like an irritable child, muttering under his breath as we asked basic questions about our room and deposit. This little episode however, was but a sneak preview of the grandiose performance we would be treated to later…
We returned to the hostel at around 2am, mildly drunk and began getting ready for bed. There was the usual chatter and some unavoidable noise as people got in and out of the rickety bunk beds. The building is old and has real floorboards… the walls are paper thin… sound travels but we weren’t being very loud.
Upon entering our room unannounced, the first half of so called ‘manager’s performance was true to his earlier behaviour. The content was very much a 15 rating, consisting of threats to keep some of our deposit (£20 pp) and to throw us out onto the street, all delivered in an aggressive and confrontational manner. Slightly taken aback by his behaviour, we took the approach of apologising graciously and settled into bed.
Ten minutes later when some members were asleep and others talking quietly, he re-entered the room and started shouting at us. He used highly offensive language, the ‘f-word’ featured several times and acted aggressively towards us as we lay in bed totally bewildered. He threatened to call the police and have us all thrown out of the hostel and said we had lost £40 of our deposit for noise. For a man of a small stature he certainly has a loud voice. If we weren’t such sizeable lads (averaging 88kg), the manager’s conduct would have been extremely intimidating and threatening, however we found the whole thing laughable. So amusing in fact, that we laughed solidly for ten minutes. Some party members actually cried.
Sadly the spiteful little manager wasn’t around to say goodbye to us in the morning but he had made sure to tell the owner to hold back £40 of our deposit. There are several angry signs dotted about the hostel listing house rules and the repercussions of breaking them. These include a sign saying that ‘guests’ who don’t do their washing up will lose £5 of their deposit, which would be donated to a local cancer charity. All in all quite fair. When we asked the owner what would be the fate of our £40, we were told that it was not going to the charity and would be retained by the hostel staff to compensate for lack of sleep and effectively working overtime by dealing with our so called noise. He also said it was to cover the cost of having to offer other guests in the hostel a lower rate because of our noise and their disturbed stay. We asked whether there had been any complaints from other guests that night… the answer ‘someone mentioned something’ was very vague and shady.
We also asked whether he thought it was acceptable for his manager to use abusive foul language and act aggressively towards ‘guests’. He said that we were the ones being rude by being noisy and in effect deserved it. We didn’t receive an apology and left £40 short.
Globe Backpackers is a joke. The quality of service was laughable and the hostel should be avoided at all costs. Unless of course, you enjoy being shouted at by a poorly washed, scrawny man losing his rag over casual late night pleasantries, which at a £40 premium for 12 people, we think offers fantastic value for money.
We wish the manager all the best with his inner anxiety and resultant anger issues.
Ps. THERE WERE BEDBUGS EVERYWHERE AND WE ALL HAD BITES THE NEXT DAY
- Official Description (provided by the hotel):
- Exeter Globe Backpackers (Tourist Hostel) offers both shared (dormitory) and private rooms in an 18th century townhouse and is excellently located just a few minutes walk from Exeter's city centre. We offer a self-catering kitchen and free tea and coffee, social area, tv room and Free Wi-fi. Nightly rates are from £17.50 Or just £75 per week in dormitories (terms and conditions apply). We are just a few minutes walk to the nine hundred year old Gothic cathedral and the picturesque historic waterway and quay. That's not to mention the wide range of pubs and clubs all throughout Exeter. Globe Backpackers is ideal for people looking for a great value, clean, comfortable, and friendly place to stay while enjoying our beautiful surroundings.Our 2000 year old city is centrally located in the region of Devon and Cornwall making it the perfect place to base yourself to go on plenty of day trips to the coast, Dartmoor National Park, the Eden project and much more. Easily accessible from London, Bristol, Bath and Cardiff, Exeter really puts you in the middle of things.For those looking to offset some travel costs Exeter is a perfect place to make a few pounds while still getting to see loads of attractions.Exeter really is a must-see for any true backpacker! ... more less
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- Also Known As:
- Globe Backpackers Exeter, Devon