I've consistently seen people complaining about the entrance fee. It's very simple really. If you are visiting the Cathedral with the intention of worship, then there is no entrance fee. If you are planning on visiting as a tourist, then you will need to pay.
Why should the Church of England foot the bill for the general wear and tear of thousands of visitors that are using it as a free tourist attraction? To the people who complain about the fee - where else could you visit as an attraction nowadays for £5??
Personally I think the Cathedral is a lovely place, especially as the Diocese has become more friendly over the past few years. The Cathedral is an amazing venue for concerts.
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