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“Lovely hotel near the Cathedral”
Review of ABode Exeter

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ABode Exeter
Ranked #13 of 31 Hotels in Exeter
Reviewed December 29, 2012

This hotel is one of our favourites, because of its friendly atmosphere combined with a fantastic building in the city centre. Its location right opposite the Cathedral is great for access to the shops and restaurants around Exeter. It is also walking distance to the river. The hotel is an old building, with some interesting angles, but the contemporary styled rooms are comfortable and imaginative. We tend to upgrade from the basic rooms. We especially like the ones with baths in the rooms themselves. The bathrobes, and toiletries provided all add to a feeling of luxury The staff are always friendly and very helpful, last time they lent us their umbrellas when it was raining heavily.
One of the best things whilst staying is eating in the Michael Caines restaurant. The food is excellent modern cuisine. The staff are very helpful and attentive as you would expect from a Michelin starred establishment, though not cheap it feels worth it.
The hotel doesn’t have any allocated parking nearby, so once you have unloaded you have to relocate the car to the Mary Arches car park a short walk away. The Abode is a wonderful place to stay, with a different experience from most hotels.

Room Tip: Some rooms have Cathedral views
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  • Stayed: November 2012, traveled with friends
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Thank DaveTripp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this reviewResponded January 2, 2013

I am delighted you enjoyed your stay with us at the ABode Exeter. It certainly was an exciting festive season at the hotel.

I hope we have the oppurtunity to welcome you back to the hotel soon.

Regards,

Denny Keane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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955 - 961 of 1,288 reviews

Reviewed December 23, 2012

We recently held our wedding and reception at the hotel. It was a wonderful experience, and the staff couldn't have been more helpful. The attention to detail was impressive, and the professionalism and organisation by the staff meant that the day and evening ran smoothly, despite having to reorganise the 2 rooms, including countless chairs and tables, throughout the day. The staff even liaised with all the entertainment during the whole event, and kept us informed all day, even providing a 'personal assistant' (the lovely Ruth) incase we had any concerns.
The Cathedral Room, where we had our ceremony, overlooked the stunning cathedral, with the Christmas Market creating a wonderful atmosphere. The Clarence room looked gorgeous, with christmas decorations and a huge Christmas tree, where the hotel provided a candle lit wedding breakfast with incredible food, where the wine just seemed to keep flowing.
The bridal suite was the most wonderful room, with its own staircase, and we were given early access to the room on the day which meant the bridal party could enjoy getting ready within a lovely environment, which made the day even more fun and special.
We feel the whole event was really good value for money considering the standard, quality and attention to detail, from the rooms to the food, we and all our guests, were so impressed!

A stunning hotel, in a wonderful setting.

  • Stayed: December 2012, traveled with family
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1  Thank ketmoExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this reviewResponded January 2, 2013

It was certainly an honour having you with us for your special day, Luke and the team pride themselves on exceeding the highest expectations

I look forward to welcoming you back to the hotel,

Kind Regards and congratulations


Denny Keane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2012

I found this hotel with a Google search and I'm so glad I did. We only live an hour away but decided to book an overnight shopping trip. I booked the hotel directly over the phone not on the internet, the booking was easy and the staff very helpful. I was told about a special Winter deal with dinner included which was good value. I asked for a room with a roll top bath in our room, which was great, but unfortunately the room then didn't have a great view (218). The bed was the most comfortable bed I have ever slept in! (and huge!!) Our evening meal (included in the deal) was in the Grill/Cafe - we both had amazing starters and then the steak. Staff were attentive but not intrusive. Breakfast was lovely and again the staff brilliant. The only downsides were minor but I'll still mention them - There is only 1 power point in the room, this was not in a convenient position for the kettle, so we had have the kettle on the floor near the bed - which for health and safety isn't really good! There was no full length mirror in the room and only a 3/4 one in the bathroom. But these couple of things didn't hinder our stay at all.

  • Stayed: December 2012, traveled as a couple
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1  Thank ScoobySue11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

Lets just say you get past the online booking that does not work, you have understood that this is the Royal Clarence and not the Abode hotel and you have still thought I would like to stay here.. Here is a little on my experience..

First contact was via the phone to tell them the website did not work and I could not find a phone number "yes it does, yes there is!" - It wasn't, but in interests of helping out other businesses I thought they would welcome the feedback - very wrong. After getting past that and not hanging up I booked two rooms (desireable), the person in bookings was very nice and so turned up to the hotel on the date we booked the rooms.
When we arrived and presented our details, the rooms were booked a month in advance (their mistake) and the receptionist was less than polite, clearly thinking it was my error (it was not). After a lot of tapping away and my urgent requests, she said she would "see what she can do" What annoyed me here is I did not get a sorry - not one. I eventually got two rooms (so they were not fully booked - clearly they could have just said that the reservations are not booked but we can sort that out.. simple. The receptionist then made out she did us a favour by agreeing to the same price that I booked the rooms for! less than impressed. Both rooms were good my colleagues room was facing the catherdrial, but had no shower. Mine was facing an office but was fine.

Moving on to later in the evening in the bar later the service could not have been worse, clearly the bar man wanted to go home and he made that very clear. Another group was in the bar at the time and we watched the night watchman drag a customer out by force, not the best bit of bouncing i have seen, not to many people were sure why.

To be fair to the night watchman he was probably doing what the bar man said to do, but he needs training, he was in an impossible position and out of his depth..

For me this place is spolied by a lot of the staff I encountered, that is not to say there are some great people working there, there is, just seems to be a lack of management. The rooms were very good, bed; very comfortable, clean, etc. I am sure there are better hotels in the price bracket.

  • Stayed: December 2012, traveled on business
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1  Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this reviewResponded December 12, 2012

Thank you for taking to provide feedback on your stay, I am disappointed to we failed to meet your expectations on the evening and I have personally investigated your feedback with the following findings,

• The reservation was enter into the system incorrectly, this was a data error and the Front Office Manager will be reviewing the confirmation checking procedure as this did fall short of our expectation.
• The hotels details and my details are available on the website, this is located in the leave us a comment section
• While is wasn’t present when the gentleman was evicted I can say he was evicted for his behaviour, use of profanity’s and lastly sneaking into the closed restaurant trying to make his way into the bar. It is unfortunate and management coverage is onsite 24 hours per day. On the night in question the ‘’night watchman’’ referred to is our night manager who assumes the responsibility for the whole hotel overnight.

I have informed all departmental managers involved in your feedback and will review all further training undertaken due to the short comings you experienced.

We as a company and myself personally take such feedback very seriously and would be happy to discuss this in further detail if you would like to contact me on 01392 223605

Merry Christmas and thank you again

Regards,

Denny Keane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012

The location of the hotel is its main selling point. The view of the Cathedral from my window was lovely, made even nicer by the wonderful Christmas Market that was being held on the Catherdral lawns. So pretty at night, all lit up with lights.

Even though my room (208) was small, it was clean and had nice high ceilings, a wonderfully comfortable bed and a nice shower room. Most importantly it was also quiet!

The staff on the reception desk were nice and friendly, as were all the staff.

Breakfast, which I had in my room was generous and tasty,

The hotel is ideally placed, located right in the heart of the shopping area, but really close to the historical places of interest too. If you are arriving at St Davids train station then the hotel is a four minute taxi ride away and will cost around £5.40.

Overall a lovely stay, and I would visit again with pleasure.

  • Stayed: December 2012, traveled solo
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Thank Sairah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this reviewResponded December 12, 2012

The feedback on your recent stay, I am glad to read you enjoyed our hotel and its location.
Merry Christmas and thank you again for providing this feedback and I truly hope to have the opportunity to welcome you back to the hotel in future.

Regards,

Denny Keane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012

I've stayed at a few Abode Hotels and had some trust in the brand - but this one falls well short of the others. First thing you notice on arrival is that it isn't called the Abode Hotel ???? second thing is that the car park is a publc car park some way away.I was allocated a tiny room adjacent to the lift ( one of those really old fashioned ones with a double door) When anyone closed ( slammed) the doors - the whole floor must have awoken with a jolt ! Had a terrible nights sleep !

Room Tip: Don't go for a room anywhere near the lift shaft !
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  • Stayed: December 2012, traveled on business
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Thank richardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this reviewResponded December 12, 2012

The feedback on the lift is some what new but I will review this immediately and if required find a suitable solution to the noise created.

Please feel free to contact the hotel if you would like to discuss this feedback in further detail.
Merry Christmas and thank you again for providing this feedback and I truly hope to have the opportunity to welcome you back to the hotel in future.

Regards,

Denny Keane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012

We booked this hotel as a 'child free Christmas shopping' overnight stay and paid £160 inc breakfast. We loved the location and were not put off by the lack of parking. The room itself (218) was a fair size with an excellent shower room and quirky bath in the bedroom. The teabags and shower gels etc were top notch and the huge bed so comfy. We ate in the cafe bar during early evening which was delicious, had night caps in the Champagne bar which was lovely and breakfast in the morning was also very good. There were however a few things that dented our stay...we had no explanation or notice of having an additional £100 taken at check in, the menus for vegetarians are a joke (although the chef made me something else I was disappointed and did not bother to ask at breakfast), our main arrived whilst still having our starter/breads and when I requested to borrow a robe I was told they were all in the laundry/in use and I would need to book a suite for this service!! Also no full length/dressing mirror made getting ready a faff.
Overall we had a good time but would spend our £160 elsewhere next time I think.

  • Stayed: December 2012, traveled as a couple
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1  Thank lovethesunshineDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this reviewResponded December 12, 2012

Thank you for taking to provide feedback on your stay, I am disappointed to we failed to meet your expectations on this stay in two areas.
The hundred pounds is taken at £50 pp. This information is given to you when you are asked if you would to be able to charge to your room. The money isn’t taken or charged but is pre authorisation. I will speak with reception to ensure the clarity of the message as it is part of our standards.
The Vegetarian menu is changed regularly and normally receives great feedback, I apologise if this menu wasn’t to task but as highlighted in your response we can do something special if nothing on the menu takes your fancy.
We as a company and myself personally take such feedback very seriously and would be happy to discuss this in further detail if you would like to contact me on 01392 223605

Merry Christmas and thank you again

Regards,

Denny Keane
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ABode Exeter

Address: Cathedral Yard, Exeter EX1 1HD, England (Formerly Royal Clarence Hotel)
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Exeter
Price Range: $112 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ABode Exeter 4*
Number of rooms: 53
Official Description (provided by the hotel):
Looking to the future of The Royal Clarence, we have every intention to rebuild the hotel with enormous sympathy. The 18th-century hotel, said to be one of the oldest in England, was gutted when a blaze spread from an adjacent building on Friday morning. The fire wrecked the inside of the landmark building and left the frontage on the brink of collapse. ... more   less 
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Also Known As:
Abode Exeter Hotel Exeter
Exeter Abode Hotel
Abode Hotel Exeter
ABode Exeter Devon

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