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“Clean, comfortable and stylish”
Review of ABode Exeter

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ABode Exeter
Ranked #13 of 31 Hotels in Exeter
Skelmersdale, United Kingdom
Level 6 Contributor
75 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Clean, comfortable and stylish”
Reviewed November 13, 2012

I was booked into this hotel for business purposes by my publishers so I didn't choose it myself and don't know what it cost. Apparently it is supposed to be one of the best in the city. It was very comfortable, the bed one of the best I have slept in. It is very centrally located next to the Cathedral and in a pedestrianised area so I found it very quiet. Room nicely decorated and contemporary with flat screen tv and dvd player. Nice bathroom. Staff were very pleasant, nice bar and dining room, also a cafe. Breakfast was excellent with lots of choices like smoked salmon and scrambled eggs, or eggs benedict as well as the usual English breakfast choices. A lovely old building tastefully renovated into a modern hotel, it was great for an overnight stay and very handy for shopping, buses etc. It didn't have a great deal of character but I certainly had no complaints about the service.

  • Stayed November 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skemjazzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this review, December 3, 2012
Thank you for taking the time to provide feedback on your recent experience at the ABode Exeter. I am glad you enjoyed your visit and I look forward to having the opportunity to welcome you back at you next visit.

Regards,

Denny Keane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (286)
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English first
Exeter, United Kingdom
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 30, 2012

We actually only live 4 miles from the city centre, but my partner wanted to surprise me for my birthday, and as I had to work nights the day after, we didnt want to have to travel too far! He didnt realise when he booked but our superior room was actually the most spacious in the hotel! It looked directly out over cathedral green, which as it suggests is right by the cathedral and in one of the historical parts of the city. It is right in the city centre, but we were not disturbed by any noise at night.
The bed was huge and one of the most comfortable I have ever slept in! The little details made the stay special. There was a complementary little box of chocolates, and a note wishing me a lovely stay and a Happy Birthday. There was the usual bottles of water, but also upmarket style crisps and chocolate bars, which can also be bought in the Abode deli situated next to the hotel.
The facilities were well presented and clean. We came downstairs for dinner about half an hour early so had a drink in the bar, we were waited on and had time to peruse the menu before being led to our table. My partner had pre-ordered champagne which was kept cold away from the table and the waiting staff were so attentive that as soon as our glasses got low, they were topped up.
The food was wonderful and exquisitely presented. The dining room was nicely busy, but I expect it would have been given it was a saturday night.
In the morning the breakfast was delicious and had a good selection of cooked and cold options.
We had a lovely time, but I doubt we could fully appreciate the location and all that Exeter has to offer people on holiday, as we live here and so nothing is new to us!

Room Tip: We stayed in a superior suite which was larger and had a roll top bath in the bedroom.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pusscat121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this review, December 3, 2012
Thank you for taking the time to provide feedback on your recent experience at the ABode Exeter. I am glad you enjoyed your visit and I look forward to having the opportunity to welcome you back at you next visit.

Regards,

Denny Keane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Level 6 Contributor
255 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed October 29, 2012

I wish I didn't as we were excited and looking forward to staying here but I can’t help feeling slightly disappointed with this hotel.. It’s in the prettiest part of the city centre in cathedral Yard and the location is perfect. The building itself is striking and it’s equally lovely on the inside. Our room was very small though for £95 per night. There was barely enough room to walk around the bed and the bathroom was also cramped. The only toiletries were a bar of soap and some shower gel and I would have expected more, and have seen more, in a boutique hotel of this type. It is also tricky to get to your room with luggage and you have to go up and down many levels and through many doors. One time we got to the lift but were unable to call it as the sliding grate had not been shut properly so it was stranded on another floor. Finally we didn’t sleep especially well as the bed was for too soft. Overall not what I had been hoping for.

Room Tip: Get one that costs more than £95!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank willsayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this review, October 31, 2012
Thank you for taking the time to write your review, I am glad you found the location and ambiance of the hotel to your liking.

The hotel does date back to the mid 1700’s which makes it the oldest in the UK, while I can assure you the hotel has seen many a refurbishment during this time.
We do have an Oscar (concierge) that is available to assist with luggage as well as helping get around the beautiful city. Room size is as good as or better than the other hotels in the region but without names or a room number I cant comment further.

If you would like to discuss your feedback in further detail I would be more than happy to and you could contact me via the main hotel line.

Once again thank you for the feedback and I hope to welcome you back to the ABode Exeter when next you are in the Devon region.

Denny Keane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level 5 Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 26, 2012

The Royal Clarence Hotel (known as the Abode) is bang in the heart of Exeter right next to the Cathedral. As such, car parking is an issue if you have luggage - although I managed to get in for free after 6pm at the nearby shopping centre so it's not too far to walk.

This hotel models itself as a high end place, what with the Michael Caines restaurant and cafe downstairs. Decor wise the place is fascinating - a real Art Deco treat and for me this is a real attraction. The modern decorative updates are tasteful and in keeping with the theme. As an old building the corridors are sloped and the stairs uneven, but this gives the place character above the many identikit chain hotels now plaguing the outskirts of our cities.

I managed to swing a room only booking here on a midweek business trip which cost the princely sum of £85. No breakfast included obviously. When I was told it was a cool £15 to add breakfast, I instead took my chances in a nearby (and excellent) cafe.

My room was nicely decorated, spacious and a well kept temperature - something I find all too rare in hotels in the south west. Also it was quiet as I requested. The bed was huge but way too soft. The worst feature was the television - too small for the room and with a digibox! When I arrived it wasn't working so had to get reception on the phone to sort it out which they did immediately. Still, a digibox in this day and age - unresponsive and frustrating remote control...if you rely on having a decent telly set up in the room when you are working away (as I do) then you might not be a happy bunny here.

The bathroom, in contrast, was superb - an excellent shower and modern fittings with nice free REN toiletries.

Wifi is free and quite a solid and fast connection but requires a tiresome registration and log in like so many other hotels and, of course, if you go outside of the range you need to sign in again. Zzzz.

The bar is very nice but highly expensive - a large scotch came to just shy of a tenner so I only stayed for the one nightcap! I overheard a conversation amongst some of the other patrons about how it was impossible to get kids into good boarding schools these days, "especially as Dulwich College is oversubscribed". I think this rather gives you an indication of the client-base here. Wetherspoons around the corner was doing local ale at £2 a pint so if you prefer things down to earth, you may want to take a wander there.

The staff were very friendly and attentive throughout my stay, so a definite thumbs up on that score.

All in all I was not blown away but similarly if I was in need of somewhere to get my head down in comfort I would be happy to return to the Abode. But Exeter has better hotels at cheaper prices...

Room Tip: Try to request a Cathedral view if you can. And a room with an updated television system!
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hushmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this review, November 22, 2012
Thank you for taking the time to provide feedback on your recent experience at the ABode Exeter.
At ABode we pride ourselves on meeting the highest of expectations and as such offer products and services to meet all budgets

In our Wellhouse Tavern you can sample some fantastic local ale, watch sport or sit and read while admiring the Cathedral through the floor to ceiling windows. In our café bar you can enjoy a 2 course dinner for less than £10 and as highlighted if you are after something special with can do up to 8 course tasting menus in our Fine Dining restaurant and have a very extensive wine list.

I am disappointed we failed to meet your expectation in regards to variety. On a positive note all the T.Vs have been replaced since your stay and we no longer have the digital boxes onsite. I can accept this aspect of our offering was outdated and I actioned the purchase of the new TVs when I joined the property.
I do hope to have the opportunity to welcome you back to the hotel,

Regards,

Denny Keane
ABode Exeter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 4 Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 22, 2012

The hotel is situated in the city center with perfect views on the cathedral (room 208). There are shops and restaurants all around and it is still within walking distance of the University (20 to 30 minutes). It was less noisy than I expected but I think that this will be different in summer. Service was good. And Internet connection quite fast (and free!). The only downside was that the room was quite small.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annemiekexxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gb
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 21, 2012 via mobile

We booked this hotel for a one night stay on the way back from Cornwall. The hotel has a great location and view of the cathedral however parking is just a nightmare.
We had the standard room which was good. The staff were very pleasant but couldn't direct us to the hotel/car park - our sat nav didn't work either!!!
Would definitely stay in this hotel again especially now we know where to park!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vix1487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marsworth
Level 5 Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 20, 2012

Worth neither the money nor the huge effort required to find this hotel. It is extremely difficult to get to, very difficult for the reception staff to give directions to and called something else when you actually get close, so you still don't think you've arrived! Decor is an awkward mix of old and new, lift is erratic, bedrooms average and reception staff unwelcoming.

Room Tip: Don't stay here!
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LogieBaird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at ABode Exeter, responded to this review, November 22, 2012
Thank you for taking the time to provide feedback on your recent experience at the ABode Exeter.

I am disappointed to read we failed to meet your expectations on this occasion, I would appreciate having the opportunity to discuss this feedback with you and I am contactable with the main hotel line.

I hope to hear from you soon,
Regards,

Denny Keane
ABode Exeter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ABode Exeter

Property: ABode Exeter
Address: Cathedral Yard, Exeter EX1 1HD, England (Formerly Royal Clarence Hotel)
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ABode Exeter 4*
Number of rooms: 53
Official Description (provided by the hotel):
Looking to the future of The Royal Clarence, we have every intention to rebuild the hotel with enormous sympathy. The 18th-century hotel, said to be one of the oldest in England, was gutted when a blaze spread from an adjacent building on Friday morning. The fire wrecked the inside of the landmark building and left the frontage on the brink of collapse. ... more   less 
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Also Known As:
Abode Exeter Hotel Exeter
Exeter Abode Hotel
Abode Hotel Exeter
ABode Exeter Devon

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