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Mercure Exeter Southgate Hotel
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Reviews (2,182)
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All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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1,944 - 1,949 of 2,182 reviews
Reviewed January 24, 2011

Hotel excellent location for a weekend in Exeter. I do not think they should charge residents to the hotel to park in the car park.

  • Stayed: January 2011, traveled with family
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1  Thank hols58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2011

This hotel was the venue for our wedding. All of the hotel staff were exceptionally helpful and pulled out all the stops to make sure the wedding went without a hitch. The facilities were excellent and the location to the city centre and the gorgeous quayside couldn't be better. I wouldn't hesitate to recommend this hotel. The only faults i could find was in a couple of the older style bedrooms, but as the hotel are rennovating them this is only a minor detail and residents had to pay rather alot for car parking. All our guests agreed that their stay at the hotel was an enjoyable and would return if they returned to Exeter.

  • Stayed: September 2010
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1  Thank lyndsayslater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded January 22, 2011

So glad you had an enjoyable time with us! We very much appreciate the feedback and we hope to see you again soon.
Kind regards,
Peter Lister

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A TripAdvisor Member
Fowey
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Reviewed January 12, 2011

Feel that Hotel prices should include free car parking

  • Stayed: December 2010, traveled on business
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded January 22, 2011

Many thanks for letting us know your thoughts. In 2009 we introduced car parking charges to bring us inline with the rest of the city centre hotels in Exeter.
With kind regards,
Peter Lister

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Reviewed January 11, 2011

We booked two of the superior rooms for just one Sunday night with the intention of giving our youngest son and daughter in law a break from young children,sadly the child minding arrangement fell by the wayside due to ilness and we then had to take the children along.We explained this to the reception and they were great,no problem,we will have two single beds in place,no extra charge and no charge for breakfast,I call that excellent service.The problem began when we entered the rooms,they were very cold and the central heating was out of order,we phoned down to reception and shortly a couple of small electric heaters were delivered to the rooms,it has to be said that they were pretty useless and having informed them of this we were then moved from floor 3 to floor one where the difference in generel warmth was marked,somethin of a hassle moving all our bits and pieces,but that is more by way of an observation than a complaint.My only beef was the fact that the bathroom in our own room was in the form of a wet room for disabled guests,with a mighty chilly tiled floor throughout and no form of heating,showering became a very speedy affair! All in all we like this hotel,the staff,particularly in reception were very good,it is very child friendly,the breakfast was OK if a tad slow in replacing empty servery dishes,and we had no problems with paying for the car park which is pretty normal for city centre hotels.Will we use this hotel again?You bet!

  • Stayed: January 2011, traveled with family
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Thank iaindinnes_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded January 12, 2011

Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards,
Peter Lister

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Reviewed January 6, 2011

Quality hotel - superb location - staff were very friendly and helpful - spa/gym were great - this is an excellent place to stay

  • Stayed: December 2010, traveled as a couple
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Thank AndreasBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthgateExe, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded January 9, 2011

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us. I hope we can be part of your future travel plans.
Kind regards,
Peter Lister

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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