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Mercure Exeter Southgate Hotel
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Reviews (2,182)
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All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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1,287 - 1,292 of 2,182 reviews
Reviewed January 30, 2014

We stayed at this hotel for 3 nights while having a post Christmas break and attending a business conference. The hotel entrance is appealing, the room was very clean, though the bathroom could do with updating - though they were refurbishing along the landing - comfortable bed etc. Breakfast was very varied and of good quality and the restaurant - though a little expensive was very good - the 3 different type of fish cakes as a starter particularly good! We would definitely use this hotel again. Reception staff were courteous and helpful.

  • Stayed: January 2014, traveled on business
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Thank rosebud61Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded February 3, 2014

Dear Rosebud
Many thanks for your review following your recent stay on business and pleasure. I was so pleased to learn you found the location ideal and the staff friendly.
We hope to welcome you back to the hotel in the future
Kind regards
Fiona Darde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded January 30, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 29, 2014

A warm welcome by friendly staff was a great start to our few days in the region my forebears came from. Good sized comfortable room good bed, great resteraunt, again friendly and knowledgeable staff including the adjoining bar staff. Location was close to town parking was good enjoyed the stay

Stayed: December 2013, traveled as a couple
Thank taxi_driver50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded January 30, 2014

Dear Guest
Many thanks for your positive feedback following your recent stay with us at Mercure Exeter. We are so pleased to learn that your enjoyed the hotel's facilities, service and location.
We hope to welcome you back soon.
Kind regards Fiona Darde

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Reviewed January 27, 2014

Just returned from a 2 night stay at this hotel. We were staying as part of a wedding party. Our initial impression of our room (186) was great as it was really spacious even with the extra bed for my daughter. We only had towels and cups for tea but a third set arrived promptly when requested. However, the bathroom and hallway sounded as if they were about to blow up! The noise and vibration were awful. Melle quickly called maintenance and stayed until the problem was diagnosed, keeping us informed every few minutes. The problem was found and part fitted. Great service. ( That said, that bathroom still needs a bit of updating and sticking down some loose wallpaper and improving lighting in the room would encourage me to add another star!) The 15 metre pool was a great way to relax after a very rainy afternoon in Exeter. The location is fantastic - about 5 mins to the cathedral and a couple of mins further to the main area of town . Quay area about 10 mins. The self- service breakfast had a great choice and tables nicely spaced apart. We didn't have the opportunity to spend time in the bar area but it was a comfortable, welcoming area. All staff were friendly and helpful but Melle's commitment to problem solving deserves a special mention. Can't comment on value for money as we were treated to the break.

Stayed: January 2014, traveled with family
Thank Shades100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded January 28, 2014

Dear Guest
Many thanks for your review on Trip Advisor following your recent stay at Mercure Exeter. I am sorry to learn you experienced a slight maintenance defect on arrival, this should have been identified by the housekeeping team when servicing the room, so please accept our apologies that this did not happen. I was reassured to learn that this was dealt with promptly and efficiently by Melle and the maintenance team.
I am pleased to learn that you found the location ideal and enjoyed the pool and breakfast. We hope to welcome you back to The Southgate next time you visit the South West.
Kind regards Fiona Darde

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Reviewed January 27, 2014

This was a very welcoming hotel. The check in was efficient. The room was of a good size and the tea and coffee provided were more than adequate. It was a pity that there was no bath (only a shower) but that was large and simple to use.
The bed was too firm for our tastes but that was a matter of preference and others would find it ok.

Breakfast was well cooked, tasty and good value at the reduced rate offered by the hotel. They were able to provide gluten free bread for my wife who has a wheat allergy. Always a good sign!

The position of the hotel gives good, quick and easy access to the city centre and the Quay. We came by train but I would grate a little, if driving, to have to pay £10 per to use the hotel car park.
Will we be back...we certainly will and will investigate other hotels in this group.

Room Tip: go on a comparison site to secure a good deal
  • Stayed: January 2014, traveled as a couple
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Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded January 28, 2014

Dear Peter
Thank you for your positive review following your recent stay with us. We are really pleased that you enjoyed the facilities, service and location of the hotel.
We make a charge for car parking as we are the only city-centre hotel with ample, onsite, barrier controlled parking. By charging seperately for car parking our rates can be directly compared with other hotels in the market place.
We are glad you plan to return to the hotel and look forward to welcoming you back soon.
Kind Regards Fiona Darde

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