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“Smart but no attention to detail” 3 of 5 bubbles
Review of Mercure Exeter Southgate Hotel

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Mercure Exeter Southgate Hotel
Ranked #8 of 31 Hotels in Exeter
Certificate of Excellence
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Smart but no attention to detail”
3 of 5 bubbles Reviewed January 27, 2013 via mobile

Good location and car park is handy although I was also not told about the £10 car park charge. Hotel is nicely decorated but I would agree that attention to detail is lacking eg only one set of towels for two person booking, taxi ordered but arrived 15 minutes late, small double even though I had asked reception for twin or large double - had to move. There is something lacking here and there doesn't seem to be a manager around ensuring everyone is happy including staff. Breakfast very good.

Stayed January 2013, traveled with family
Helpful?
Thank breakwater1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (308)
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English first
Exeter, United Kingdom
Level Contributor
179 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

In my opinion the best Hotel in Exeter, the servcie the quality the rooms and the experience - it is the best product by far. I have used the hotel three times in th elast week and each time I use it the hotel is the same the product is identical evberytime which is great.

Excellent breakfast, only citisim is the staff in the breakfast room are dull and look bored.

Also object to paying £10 per car parked in the Car Park and think it should be £5 if you stay the night.

Room Tip: Choose a Privledge Room!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bigbird1334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed January 27, 2013 via mobile

The hotel was easy to locate, ample parking. The staff were very helpful and polite (even lending my girlfriend and umbrella to go out in the rain). Room was clean, fresh and well maintained. Facilities were lovely, nice pool and sauna. I would recommend this hotel to others. A must if your staying in Exeter.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrbiggydave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 22, 2013 via mobile

You wouldn't be disappointed if you want a classy, friendly, clean hotel with good facilities and excellent location-just a short walk away from the city centre. Rooms could be bigger but very clean and cosy. Staff are lovely, breakfast excellent with the option to order items not kept on the buffet -although quite a wait for our kippers. I usually prefer a small, personal hotel, but as far as chain hotels go, this is worth a stay. Oh, but be prepared to pay £8.50 for a 175 ml glass of red wine if you like a tipple, no option for a cheaper house wine.

Stayed January 2013, traveled as a couple
Helpful?
Thank CornishTeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawley, West Sussex, UK
Level Contributor
113 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 bubbles Reviewed January 22, 2013

This is an excellent hotel close to Exeter centre.

Rooms are modern whilst retaining the character of the hotel. Bathrooms are stylish & practical, being newly fitted with a walk in shower. Room is well decorated with comfortable bed and good flat screen TV showing all Freeview channels.
Car parking was reasonable price, plentiful & secure. Wifi was free, though I did not need it as the 3G signal was very strong (from O2).

I did not use restaurant or leisure as with friends & had other plans.

Overall, an excellent choice. Everything you want and more from a hotel either on business or for leisure. It will be my first choice when returning to Exeter.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StuartSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cirencester
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 16, 2013

Brilliant place to stay - close to shops but not too noisy.Stayed there over ten years ago & was pleasantly surprised at the new facilities,including a lovely indoor swimming pool & gym etc. Breakfast was very good in a beautifully decorated dining room ( we were there just before Christmas )There was a lovely welcoming fire in the Reception area & although very modern ,it felt very cosy.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ros G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 15, 2013

Mercure Exeter Southgate Hotel is located in the best part of Exeter, you couldnt get a better location. It is within walking distance of the city centre and close to attractions such as the Cathedral. Short drive to Exeter St Davids and Exeter Central Stations. Rooms are decent size, and service is quite good. This hotel has become the hotel of choice for me when doing business in Devon. The gym/spa is small but functional and the staff are very helpful. If there is a down side to this hotel it is the parking situation and having to pay where most other hotels of the same standard would offer free parking.

Room Tip: Book early
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  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Haggai M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Exeter Southgate Hotel

Property: Mercure Exeter Southgate Hotel
Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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