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“Excellent”

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Holiday Inn Express Exeter
Ranked #9 of 31 Hotels in Exeter
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed August 20, 2013 via mobile

Great hotel. Room was spotless and bed extremely comfy. Stayed only one night but would definitely return. I took ill on the Monday morning and the staff quickly called an ambulance and were just fantastic. They rallied around me and made sure I was assured nothing was left wanting. Got the all clear from the hospital the same day and I phoned the duty manager today to personally pass on my thanks.
Regards
Aine

Stayed August 2013, traveled with friends
Helpful?
Thank Aine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressExeter, General Manager at Holiday Inn Express Exeter, responded to this review, August 21, 2013
Thank you for taking the time to write a review on your recent stay with us! I will pass your comments on to my team.
I am pleased to hear that you made a full recovery and indeed very glad that we were on hand to assist you.
See you next year.
Best Regards
Debbie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (197)
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English first
UK
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 20, 2013

Excellent accommodation for overnight stay before flight. Room spacious and clean. Staff extremely helpful with taxi transfers. Adjacent pub good value and good food. Cost was very reasonable for overnight stay and 15 day parking.

Stayed August 2013, traveled as a couple
Helpful?
Thank casliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton
1 review
Reviewed August 19, 2013

We stayed at this hotel on our way down to Cornwall and also 2 nights on our way back from Cornwall. We have stayed in Holiday Inns and Expresses several times over the years. The hotel was very clean and rooms a good size. We had our 4yr old daughter on the sofa bed which did take up room as you would expect but it was fine and manageable. The staff were very friendly. Breakfast was ok, it was very busy but the staff were clearly doing their best to keep on top of the food items and were replenishing items quite quickly. There was a good range of food items from hot food, toast, fruit, croissants, yoghurts, muffins, cold meat and cheese, tea/coffee and fruit juice. You do not usually get such a good range at budget hotels and i think this makes the stay good value for money. We were just a bit disappointed there was no bacon on offer with the breakfast but this was only a minor detail. We would not hesitate in staying in this hotel and other Holiday Inns and Expresses again and it really helped to break up the long journey to Cornwall. I can't comment on Exeter however as we didn't have time to explore there.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leominster, United Kingdom
Level Contributor
118 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed August 16, 2013

Four friends & I stayed overnight. Staff were very friendly, very helpful. Room was clean & bright. Wondered if the evening meal in the next door Barn Owl pub might be a Wetherspoons experience, cardboard food. Could not have been more wrong. Our meal was superb, as were the staff. Breakfast in the hotel next morning was just the ticket, top marks!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2013

The rooms were clean and bright we stayed in a family room the bed settee was very comfortable and roomy. The rooms had Air Conditioning but we opened a window it was very quite sleep very well. The hotel let its self down by the breakfast ,no organisation at all the staff were running around but not getting any where. it was very busy and a large queue was waiting for breakfast only one of the two toasters were working and you needed to put the toast in twice just to make it reasemble toast, they ran out of bread before we got as far as using the toaster, when the bread arrived and we moved futher down the queue there was no beans or sausage,no criossants the fruit bowl was empty. We ended up with a peice of cold toast. But breakfast apart the stay was enjoyable.

Room Tip: I am very found of dogs but would not like to sleep in a room that has had a dog in it so ask for a...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KAZ059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressExeter, Manager at Holiday Inn Express Exeter, responded to this review, August 16, 2013
Thank you so much for sharing your experience of your stay with us at Holiday Inn Express, Exeter.

I am deeply sorry your experience of our complimentary Express Start breakfast buffet was not a positive one. We appreciate the breakfast area can become very busy as we do accommodate a large number of families and we do quite often find ourselves with busier periods. We do advertise our busier periods during check in to enable our guests to make the choice of time to suit. I am not excusing the fact that our breakfast items ran out during your visit, this is not the breakfast offering we want to present to our guests. Unfortunately our toaster did break before a very busy weekend, to be fixed on the Monday.

We are currently looking at how we can continue to improve our breakfast experience and ways to manage queues. We take all feedback constructively and will use your experience to help improve our breakfast.

It is fantastic to read that the rest of your stay was enjoyable and we hope to welcome you back again in the very near future.

Kind Regards
Meghan Williams
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 14, 2013

Stayed here to break up our journey to Cornwall. Arrived early and caught the bus into Exeter which really is a beautiful City.

Check in was very efficient and staff very helpful. Rooms very clean and bed lovely and comfortable. Breakfast was very busy but managed to get seats together for our party of seven.
Very enjoyable and won't have any hesitation to return.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn27w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cork
Level Contributor
102 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed August 11, 2013

We stayed here overnight on our way to Cornwall. It was convenient to the M5 and is what it is. It was clean and efficient but we found the bed very uncomfortable. Breakfast was nothing to write home about. All in all, for the price, we didn't think it good value even as these motorway stopovers go. We have stayed in better.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank b2dac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressExeter, Manager at Holiday Inn Express Exeter, responded to this review, August 13, 2013
Thank you for sharing your recent stay on Tripadvisor

I am glad you found our hotel clean and our location suited your needs.

I am so sorry you found your bed uncomfortable, I would really appreciate it if you would email me directly to find out some more information regarding your recent stay. If there was a specific issue with a bed in particular I can investigate this if you can provide me with further details. My email address is admin@expressexeter.co.uk.
Thank you again for your feedback. I look forward to hearing from you soon.

Kind Regards

Natalie Maun
Senior Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Exeter

Property: Holiday Inn Express Exeter
Address: M5 Jct. 29 Guardian Road | Exeter Business Park, Exeter EX1 3PE, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#6 Romantic Hotel in Exeter
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Exeter 3*
Number of rooms: 149
Official Description (provided by the hotel):
Enjoy value and convenience at the Holiday Inn Express Exeter hotel, located just outside Exeter with good transport links. Our modern hotel is situated by a small lake just off junction 29 of the M5 and 5 minutes' drive from Exeter International Airport. There's plenty of complimentary parking on site and you can take advantage of the local park and ride bus service to get into Exeter's cosmopolitan city centre. Fill up at Holiday Inn Express Exeter's breakfast with hot items, served from 6.30am in our Great Room and included in all room prices. Free WiFi is available throughout the hotel making staying in touch a breeze and you can host business events in our 3 naturally lit meeting rooms. Holiday Inn Express Exeter is the only hotel to be located in Exeter Business Park and we're also conveniently placed for meetings at the Met Office, 5 minutes' walk away. Make the Holiday Inn Express Exeter hotel your handy stop-off if you're travelling to or from Cornwall. Our friendly Front Desk staff can help you plan days out to nearby Dartmoor National Park and the breathtaking Jurassic Coast. After a day of meetings or sightseeing, Holiday Inn Express Exeter's sleek Great Room bar is a welcoming spot to mingle with friends. Retire to your newly refurbished, air-conditioned Guest room to unwind with complimentary tea and coffee and watch TV on your 32-inch flatscreen. ... more   less 
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Also Known As:
Holiday Inn Express Exeter Hotel Exeter
Holiday Inn Exeter
Exeter Holiday Inn Express
Holiday Inn Express Exeter Devon

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