Although the meal itself was adequate, the service was underwhelming, especially regarding the bill. The minute we had finished our main meals, our plates were collected and we were immediately given the bill. Our server Hannah didn’t ask whether we wanted dessert and we were left feeling rushed and unwelcome, as though the restaurant wanted us out as quickly as possible even though there were plenty of free tables.
On top of this, I asked for a dessert to be bought out for a friends birthday and was assured this would be done, they even asked if I wanted a candle too. This was totally forgotten about, and we had to remind our waitress Hannah who said her manager had mentioned we’d asked- so I’m unsure why she didn’t bring it out when she knew we’d asked for one.
We will probably be returning to Pizza Express as the food (particularly the dough balls) is usually quite nice, however when we do return I hope the customer service has been improved.
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