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“Not what I expected”

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Bossiney House Hotel
Ranked #3 of 6 Hotels in Tintagel
Basingstoke, United Kingdom
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not what I expected”
Reviewed August 15, 2011

We have just got back from 2 nights at this hotel and I have to agree with many of the previous comments. When we arrived our greeting was efficient and impersonal but overpowered by the stench of the dog's (untouched) fish dinner in the reception room.
Our booking was incorrect and even though I had made 3 telephone calls with the hotel about the needs of our booking these had not been noted, The details that I had been given and had thought I had booked, were not possible to have. We were able to reselect rooms but not one the ground floor as requested (I had recently had a fall and finding stairs difficult).
Our room was clean but very dated and did not have a sea view. The bed was clean and comfortable with nice linen and towels were fluffy and white.
Our daughter had a very average room with a nice view over the garden to the sea but the 'ensuite' was half of the wardrobe. To be honest I thought this was one of the most oppressive and unpleasant 'ensuite' that I have ever seen.
The owners could hardly mange a smile if we encountered them in the hotel although the staff at breakfast were very efficient and friendly, The breakfast itself was plentiful and well cooked, although, as previously said kept warm on a hotplate and so was tepid if not newly added.
An expensive hotel for what it really offers and not one I would recommend. We stayed the previous night at a newly refurbished hotel in nearby Bude for the same price. There we had a double bedroom with new lught coloured fittings, a modern bathroom and also a lounge with kitchenette. No comparison.
Advice to the Bossiney ..... you can only make one first impression ..... the dogs dinner turned our stomach.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank CAH11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike186245, General Manager at Bossiney House Hotel, responded to this review, August 18, 2011
We are sorry that you appear not to have enjoyed your stay at Bossiney House. If you had raised any of your issues at the time of your stay, we would have done our best to resolve them. We are surprised that you claim that our attitude was not friendly as we pride ourselves in communication with our guests. Naturally, we do not force our attention on anyone and, in August, we have to respond to all our guest needs.

Similarly, we are saddened to hear that you did not appreciate Angus the deerhound. Angus is a valued member of the team in our family run hotel but we well appreciate there some who are not animal lovers and are always happy to remove him from public areas should any guest request it. I can honestly assure you we do not feed him noxious substances and he is calm, clean and sociable and has more than a few admirers too.

Just a word on your reservation and check-in. We reserve rooms on a “first come” basis and during your three telephone calls we carefully detailed what room options there were. You chose the first floor room that you finally stayed in. When you checked in and said you did not want stairs we offered you a suitable ground floor room that we had available. We believe we responded to the best of our ability on each occasion of a request from you.

We are glad that saw some merit in our breakfast. We offer buffet because we can offer a wider selection of foodstuffs (10 hot items and extensive continental buffet). Tea or coffee and toast are served to the table and then guests can select as much as they wish and thus service is delivered faster than if individually prepared. We replenish and replace when needed all the food on both the hot and continental buffets until service ends and thereafter we leave some all foods until all our guests have finished and left the restaurant. It would be cheaper for us if we plated food individually but each system has its merits and we think a buffet serves our guests best.

We try hard to keep our services high and prices low competitive. We are not moved by your comparison of our breakfast-included price with a room only price from a competitor reopening and seeking to fill rooms in high season.

We most certainly do not want dissatisfied customers and would have been glad of the chance to talk your concerns through directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2011

This was our second trip to the Bossiney House Hotel and it was excellent....again! The rooms are lovely and clean and spacious. The staff were excellent, friendly and always willing to help! The resturant was amazing - both dinner and breakfast - in fact my partner thinks the streak is the best she has ever had. The locations is perfect - for families visiting Tintagel, Boscastle or the beach or walkers looking to go to Bodmin and Dartmoor! And then there is Angus The Dearhound..............He is so cool and not intrusive or demanding and adds to the relaxed atmosphere!! Will be going back soon!

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank weloveangus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Malvern, United Kingdom
Level 4 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 22, 2011

I took a group of 23 active but older walkers for a 4 night stay on a half board basis. Everyone commented on how good the food, service and standard of cleanliness was. For our purposes the location was excellent, being near the facilities in Tintagel, on a convenient local bus service to such places as Bude, Boscastle and Port Issac and also being near the coastal path and to Bodmin Moor. The group rate included a simple afternoon tea and was excellent value for money.

  • Stayed May 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walker01684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 27, 2011

This hotel and resturant were a lovely surprise. The food was excellant and it was close enough to Tintagel Castle to explore the area and town centre. The only draw back was the cold rooms. Tried putting central heating on but room never seemed to warm up. Would recommed the costal walk the views are amazing.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolinecuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 23, 2011

Bossiney House Hotel, has views of the sea and is just minutes away from the coast.
A lovely family run hotel, very friendly, great value, great service, lovely rooms and fantastic food.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naomiknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
1 review
Reviewed January 18, 2011

We have enjoyed staying ,on two occasions, at Bossiney House Hotel and highly recommend the accommodation and service. We look forward to visiting again in 2011.Apart from the wealth of interest in the surrounding areas whether for healthy outdoor pursuits, stunning scenery or historical interest, we have experienced total relaxation thanks to Mike, Mary, Doug and the staff at Bossiney.
We run a guest house ourselves in the Brighton area and so can be quite critical when
it comes to detail. First impressions are most important and, on arrival, we were immediately at ease, feeling like part of the family - so refreshing when compared to larger hotels where one can feel like just another number.
Weloved the choice offered at breakfast as well as the lunches and evening meals. Cleanliness and attention to detail are prevelent throughout with a comfortable bar area, garden and enclosed pool.The hotel is set in lovely surroundings and so we could enjoy walking along local cliff paths and to visit the nearby village - where incidentally you can buy superb cornish pasties and see the local sights.
Bossiney House Hotel is a home from home for us.

  • Stayed August 2010, traveled with friends
    • Value
    • Location
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Helpful?
Thank bettyhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorset
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 28, 2010

I would not return or recommend this hotel for a variety of reasons. I could see that parts of the hotel have been refurbished but there are many areas that leave a lot to be desired. I agree with the other comments re the dog , fine if you are a dog lover. The lounge and bar areas need a lot of attention re decoration. I gave up choosing the cooked breakfast as it was never hot as it is cooked and left on a heated tray, it was lukewarm and so was the toast. I felt that the whole place has possibilities but has a lot of work to be done to warrant the amount being charged. I would certainly not return.

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank englandDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bossiney House Hotel

Property: Bossiney House Hotel
Address: Bossiney Road, Tintagel PL34 0AX, England
Location: United Kingdom > England > Cornwall > Tintagel
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #3 of 6 Hotels in Tintagel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bossiney House Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
The hotel has 20 rooms, bar, Cedar Tree Restaurant, ample off-road parking, WiFi and free internet access, all set in over an acre if gardens. We are ideally located for short getaways and longer breaks, anyone looking to explore Cornwall's many delights. With our facilities we can cater for couples, families, individuals and business trips. ... more   less 
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Also Known As:
Bossiney Hotel Tintagel
Bossiney House Hotel Tintagel, Cornwall, UK

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