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The Ship and Castle Hotel
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Reviews (500)
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Reviewed May 5, 2014

Stayed here on 4 night break with shearings from 28th April to 2nd may,hotel very clean and warm,food was plentiful with good choice,the view was beautiful, very peaceful with lovely walks,our room was spotless and modern, we liked the idea of staggering evening meals,we visited Truro on the local bus great experience,would recommend this hotel.

Stayed: April 2014, traveled with friends
2  Thank Sharon123456abc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, Assistant Manager at The Ship and Castle Hotel, responded to this reviewResponded May 29, 2014

Thank you for taking the time to write your review. I was pleased to read that you enjoyed your stay with us and will pass your nice review onto the team. Hope you will visit soon.
Regards
Jackie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

Following a great break at the Imperial in Tenby we booked a 2 night stay at the Ship and Castle. Allocated room 129. Boiling hot and unable to turn off radiator. Over kitchens with attendant smell and noise from early morning. Complained and moved room to 114. Apart from the toilet struggling to flush a piece of loo paper, let alone anything more substantial, the room was fine and the view fantastic.
The restaurant was awful. Night one took till the main course before any wine arrived. Wine waiter asked if the chardonnay we wanted was red or white. Night two the a la carte mussels bareley covered the bottom of the pan. When we complained the Head Waiter said "I told the chef I would get complaints if I take that out".
Had a tuna salad as replacement which comprised shredded lettuce, tomato and flakes of tuna. All staff pleasant but unsure of the language and poorly trained.
All in all a disaster for us and our two friends that we took with us. On check out the receptionist wisely did not ask if we had enjoyed our stay.
We will not return.
David Kitchen

  • Stayed: May 2014, traveled with friends
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Thank dave k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, General Manager at The Ship and Castle Hotel, responded to this reviewResponded June 3, 2014

Thank you for your comments and I can only apologise for the disappointment you have expressed.
We have always had high service standards and a very good reputation for our quality of food.
Your observations will be investigated and acted upon.
Kind Regards
Paul
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014

We have just come back from 4 nights at the Ship and Castle and had a very enjoyable stay. The hotel is in a perfect location, right by the sea, and the hotel was well kept and the room of a standard you would expect for a 3 star. The bed was comfy and the room was clean, warm and comfortable. The staff were very friendly and helpful and there was good entertainment on two of the nights we were there. Food was very good, there was plenty of it and it was well presented - breakfast was particularly enjoyable. We really enjoyed our stay and will certainly visit again.

Room Tip: Some residents said there was noise on the Thursday night, but we had a room at the back which was nice and quiet.
  • Stayed: April 2014, traveled as a couple
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Thank Anna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, Assistant Manager at The Ship and Castle Hotel, responded to this reviewResponded May 4, 2014

we appreciate you taking the time to share your review. It is great to see from your review that you enjoyed your stay with us. We hope to see you again in the near future. Kind Regards Jackie

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Reviewed April 22, 2014

We chose this hotel because the food was so good at the Imperial in Exmouth last year that we thought this would be representative across the Coast and Country group. It was not. The vegetables were frozen, the scrambled egg was dried and grey, while the soup was the same stock with different things floating in it each day. How can Shearings (who, as we found on arrival, actually own Coast and Country) allow such varying standards that one never knows what to expect?

Food apart, the rooms were small, as one would expect for this type of hotel, but well equipped, kept clean and, apart from the windows, in good order, though I suspect the mattresses were the originals from when the hotel was built. The staff were friendly, helpful and generally understood English. You cannot beat the view from the hotel (and seaview rooms are a must here). There is no car park but a fairly large public car park is nearby. The hotel has no parking permits available.

Our other major downer concerned the resort itself. For about 100 metres either side of the hotel there are a few shops, then nothing (although the castle, a little way beyond, is worth visiting). There are two pubs nearby which serve decent ale but at lunchtimes and for most of the evening their tables are laid for dinner and drinkers are discouraged. Best bet is the social club in the car park which visitors can use and which again has good beer. The terrace of the rather up-itself Idle Rocks Hotel is nice for cocktails if the concierge thinks you are the right type of person to be allowed in just to drink.

Our tip would be that unless you have a specific reason for coming here, to stay in Falmouth instead where there is more to do, and to visit St Mawes by ferry for a couple of hours.

Room Tip: We did not select a Superior room but at least some of them have large balconies. You take a chance with the weather but if it is good then they appear to be worth the extra money.
  • Stayed: April 2014, traveled with family
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3  Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, Assistant Manager at The Ship and Castle Hotel, responded to this reviewResponded May 4, 2014

Thank you for taking the time to write your review. We are sorry that we did not meet your expectations. St Mawes is a beautiful quiet fishing village. It is free from any hustle and bustle of town or city life and why people do visit regularly. We do not have car parking at the hotel but the main council car park is only a 2 to 3 min walk from the hotel.

Regards Jackie

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Reviewed April 8, 2014

The hotel is in a lovely position in a very quiet harbour, although the downstairs of the hotel has obviously been redecorated in a modern way, not all the rooms have. We were put into room 114 which had a big gap in the French doors letting in a draft and the room looked a bit tired. Trying to get warm decided to have a hot shower but unfortunately the shower adjustments needs work on it and I could only get warm water which then turned cold. We were moved to room 120 which is a superior room which was very nice, but the corridor going to it was very disappointing, with damp on walls and plaster peeling off not what you expect on the way to a superior room. The whole hotel was cold which did not help the ambiance of the place. It should have little things like candles in the evening in the lounge because it is very dark and uninviting. The food was very average as well. We have stayed in several Coast and Country hotels and have found this one very disappointing. I would like to ask why, if the hotel was half empty they put you into a substandard room when they could put some people into the superior rooms, guests would then say what a lovely surprise upgrading us I might come again if that is the service I get, it does not take much working out.

Room Tip: You would do better to pay more for superior rooms. WE upgraded to sea view and rooms 114 and 112 were freezing and had not been upgraded yet.
  • Stayed: April 2014, traveled with friends
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1  Thank lilianswindon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, Assistant Manager at The Ship and Castle Hotel, responded to this reviewResponded May 4, 2014

Thank you for the time to post your review. I will investigate all matters you posted and any take any action where needed. Kind Regards Jackie

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