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“Lush views and great location,superb staff, rooms tired”

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The Ship and Castle Hotel
Ranked #5 of 5 Hotels in St Mawes
Reviewed March 22, 2012

we stayed at the ship and castle a week ago, and as previously mentioned the hotel is currently undergoing refurbishment therefore there is some additional noise and paint smells, but i guess this cant be helped, and the rooms are sorely in need of upgrading so its all to the good.

we found our room to be adequate apart from the following niggles: lack of power points, blankets not duvets in standard rooms (YUK!! never seem very hygienic to me and exacerbate allergies) no plug for bedside light on one side of the bed, no where to charge phones or plug in laptop and absolutely no internet signal although WIFI is advertised as free ALL over the hotel in the brochure and can be accessed in certain rooms and public areas.
Some rooms were very cold according to guests we spoke to, as were some corridors in the older part where we were and in our room every evening we had to turn on our radiator as it was turned off each day by 'somebody'!!?? but once we realised we just turned it back on each afternoon!! why not just turn it down, it isnt as if the heating was even on during the day so there was no wasted heat pouring out?? and we had to crawl on the floor to reach the controls, we found this very odd! and most inconsiderate!! bad practise.

The worst point was the TV which was small & ancient and had no Free view channels which stunned us in this day and age!! we operate a very small B&B and even we manage to provide Flat screen TV's with freeview & DVD player and free wifi internet access (throughout the property)

On a positive note we loved the comfy sofas in the lounge area (although its far too small to accommodate a full house of guests) and its was hard to get a seat after dinner but if you did it was really lovely sitting looking out at the magnificent views of the harbour, the location of this hotel is first class and more than makes up for any negatives.

The ferry to Falmouth is a short walk across the road and the castle is just up the road although unfortunately it wasnt open when we got there,, (note opening times arent til April!!) We loved the little church at St Just and all in all had a brilliant 5 day break and felt it was true value for money.

The restaurant is also very nicely furnished and has great views.

The staff at the hotel were mostly Eastern European and were absolutely fantastic, very courteous and helpful and the service was fast and polite, we particularly liked the bar waitress who was so obliging and never forgot what we drank from day one, she was so on the ball and an excellent hostess for the hotel (I think her name was viraj?? or something similar ) infact all the staff were brilliant ... even the housekeeper was really kind and helpful and went out of her way for us. (Carol??) as did Elaine on the front desk.

The upgrade prices for a deluxe/seaview room were in our opinion astronomical, an additional £36 per night!! especially as the 'deluxe' room we thought was anything but deluxe!! the mattresses were terrible (springs rising out!) and there was no opening window just doors( to a beautiful balcony and view) but the doors were almost impossible to close as they were not double glazed and the wood was so swollen you couldn't shut them properly or lock them and no separate opening window at all which at nightime would be stuffy and uncomfortable in summer or for anytime for anyone who likes a bit of fresh air.

The meals were very small but perfectly adequate and good value for the overall price paid. We enjoyed them all and you could upgrade for a supplement and with the addiional £25 per person added on our tab as part of the deal it was a bargain.

So my opinion in summary: we were on a 4 night break and for the price it was well worth it...no complaints about value for money.
The saving grace for this hotel regarding standards of rooms (or lack of) which would probably not be acceptable normally, is the wonderful location.... and the attentive staff... which both leave you feeling more than satisfied when you leave. Fab views, nice communal areas, A great break.
Yes we would return on a similar deal.

Room Tip: If you can afford the upgrade price and dont mind not having seperate opening windows and dont suffe...
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  • Stayed: March 2012, traveled with family
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1  Thank chillyandKeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, General Manager at The Ship and Castle Hotel, responded to this reviewResponded April 9, 2012

Dear Guest,

Thank you for your comments, I am pleased to say that a couple of the issues you have mentioed are being dealt with very soon. Although not all of our rooms have duvets these will have soon and we are upgrading all TVs in the next few months also (this is to include freeview and radio on flat-screen TV's). I am pleased that you highlighted our team as they are an asset to the hotel and I will pass your comments on to them, also it is good to read that you thought the hotel was "for the price paid it was well worth it" as this is a key selling point of our product. We take huge pride in providing value for money.

I do hope to see you again soon
Regards
David McDonald
General Manager

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368 - 374 of 474 reviews

Reviewed March 17, 2012

Just returned from Ship and Castle hotel. The views from dining room and public areas are excellent. It is evident that the hotel is undergoing refurbishment and for those lucky enough there does seem to be some pleasant rooms available. Room 116 however is not one of them it is very noisy surrounded on three sides by lift, stairs and corridors and to the rear the window which is boarded up faces onto a brick wall, judging by the noise the vents and extractor fans in the kitchen are also located in close proximity. The bed had a very old and tired mattress, scratchy old blankets and was not fit for purpose. On the plus side the room was very warm and staff were very helpful.

The food was nice but the supplements and bar prices very expensive. Ferry is on the quay across the road making easy access for Falmouth. St Mawes castle is a short walk away. There is no free parking at this hotel but a public car park is situated slightly to the rear of the hotel.

Room Tip: Front facing rooms a must, premier rooms with balcony are recommended
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  • Stayed: March 2012, traveled as a couple
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6  Thank RachelsGrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, General Manager at The Ship and Castle Hotel, responded to this reviewResponded March 19, 2012

Dear Guest,

Thank you for taking the time to post a review following your recent stay with us. We are very proud and lucky to have such a wonderful location and I agree that the views from our newly refurbished public areas are beautiful. I am sorry you found room 116 to be unsatisfactory and I will address the issues you have raised where required although this room is regularly requested by guests due to its location in the centre of the hotel. I am pleased with your comments regarding the food and will pass this feedback onto our hard-working team who I know will be pleased.

Thank you once again for posting a review and I hope to see you again soon

Regards
David McDonald
General Manager

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Reviewed March 2, 2012

we had the end room and it was very cold so we had problems heating the room,thanks to the manager however, we soon got a hotair blaster, being switched on before we returned from our excursions,the bathroom could do with some shelves and clotheshooks and the 2 chairs are very uncomfortable
however the food and service were very good and the manager is exceptional [in the good sense!] all in all value for money and we look forward to coming back to this beautiful part of cornwall.
mr & mrs breur wirral

  • Stayed: February 2012, traveled as a couple
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3  Thank karebeka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, General Manager at The Ship and Castle Hotel, responded to this reviewResponded March 5, 2012

Dear Guest,

Thank you for your comments, I have taken note of your feedback and will pass the message on to our team who will be pleased to hear that you enjoyed your stay. Once again thank you for taking the time to post a review I hope to see you again soon.

Regards
David McDonald
General Manager

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Reviewed February 26, 2012

We had a 4 night break at the hotel last week and whilst we do think the position of the hotel and the work that has been done in the resturant, bar and lounge is excellent, unfortunatly the standard room we had was extreemly tired and in much need of referbishment. It is not much of a consolation to be told that 'yes the rooms are a bit tired but they are to be refurbished' - that doesn't actually help at the time you are there.

The water in the shower just stopped half way through an evening shower and still didn't work in the morning. This was reported and as we didn't have any further problem with it we assume it was rectified although when asked no one seemed to know what if anything had been done about the problem - and it was blamed on the builders!

Taking into account what we paid for the break it wasn't bad value although we felt that the supplements on the menu were rather high. As was the option to upgrade to a superior room.

  • Stayed: February 2012, traveled as a couple
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4  Thank Chrislyn578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, General Manager at The Ship and Castle Hotel, responded to this reviewResponded February 29, 2012

Dear Guest,

Thank you for your comments. We are progressing though our continual refurbishment programme and it is pleasing to see you like the areas we have completed. I appreciate you room may have been in need of attention but nevertheless you found the hotel to be good vaule for money - that is what we pride ourselves on. I cannot agree more that we do have an idealic location on the harbour. I hope we may see you again in the near future.

Regards
David McDonald
General Manager

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Reviewed February 20, 2012

Having read the reviews after booking the holiday we were rather anxious about this hotel! We had a long weekend here in November and were very lucky with the weather, lovely walk from the hotel up past the castle and then along the river or short drive to St Antony's headland. We had a standard room with a seaview and enjoyed sitting at the window at the end of the afternoon watching the world go by. The ensuite was small and narrow with a bath and shower over, all the room facilities were adequate, although a little tired. We enjoyed both dinner and breakfast, with good choices throughout and attentive service. We considered this to be very good value for money and there has been some obvious updating within the hotel.

Room Tip: Pay extra for the sea view - it's worth it!
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  • Stayed: November 2011, traveled as a couple
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2  Thank Mo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, General Manager at The Ship and Castle Hotel, responded to this reviewResponded February 21, 2012

Dear Guest,

Thank you for for your comments, I cannot agree more with you that sitting in one of our sea-view rooms and watching the world go by is a perfect may to spend the late afternoon. Our food is very highly thought of locally and it is good to see your comments back this up, Suzie (our head chef) will be pleased. We are continuing our investment in the hotel and it is good to see that this has been noticed by our guests. With such a great location and many other attractions/walks and things to do I hope that will may see you again soon.

Regards
David McDonald
General Manager

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Reviewed February 20, 2012

Had a short, inexpensive break here in February 2012. Room was no more than adequate, but we hadn't paid extra for a sea view. Public rooms were pleasantly decorated. Breakfasts were the usual Shearings small affairs, but dinner was good on almost every evening there. Superb position on the harbour of this delightful cornish village.

Room Tip: Ask for a harbour view.
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  • Stayed: February 2012, traveled as a couple
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1  Thank winnie44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, General Manager at The Ship and Castle Hotel, responded to this reviewResponded February 21, 2012

Dear Guest,

Thank you for your comments, I have noted your remarks about the room and meal offerings. I agree with you on our location, we are very lucky to have such a perfect location. I hope to see you again soon, maybe on another tour through Shearings.

Regards
David McDonald
General Manager

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Reviewed February 15, 2012

If you're thinking of staying here, make sure you get one of the refurbished rooms or stay somewhere else.

We booked a half board weekend break in a Standard Room and paid a supplement for the sea view. The room we were offered had extensive mould in the bathroom shower, mildew on the windows and rust/water stains on the radiator. From other reviews we expected the decor to be a little tired but nothing like this. When we complained we were offered another Standard Room which was even worse with several square feet of mould on the ceiling. We were also offered one of the refurbished Superior Rooms which was quite nice but came with a 45% cost supplement. As we couldnt come to an arrangement over the cost of a refurbished room we decided not to stay at the hotel. We found another hotel offering weekend breaks with a higher standard of accomodation at better value for money.

I note other reviews saying how nice the rooms at the hotel were so maybe its down to which room you get. If the hotel refurbishes all its rooms it will be an OK place to stay, but the standard rooms we were offered were quite dreadful.

Room Tip: Get a refurbished one!!
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  • Stayed: February 2012, traveled as a couple
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    • Cleanliness
5  Thank Joel154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShipandCastleHotel, General Manager at The Ship and Castle Hotel, responded to this reviewResponded February 16, 2012

Dear Guest,

Thank you for taking the time to post a review regarding your experiences of the hotel. Your review does focus on the negatives of the hotel which I feel is unfair especially being we have invested a vast amount of time, effort and money on our refurbished public areas, menu's and various other aspects of the hotel which many other reviews do champion. I feel you may have mismatched expectation to what our brand provides. Some of our rooms are a little tired however they are indeed comfortable and clean which many other reviews also highlight. I am however pleased you found an alternative hotel which suited your needs and which you felt was good value for money. To judge the hotel as "If the hotel refurbishes all its rooms it will be an OK place to stay" I feel is unjustified having not experienced many of the things our hotel offers.

Once again thank you for your time

Regards
David McDonald
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ship and Castle Hotel

Address: The Quay, St Mawes TR2 5DG, England
Phone Number:
Location: United Kingdom > England > Cornwall > Truro District > Roseland Peninsula > St Mawes
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #5 of 5 Hotels in St Mawes
Price Range: $85 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Ship and Castle Hotel 3*
Number of rooms: 54
Official Description (provided by the hotel):
Where the Rivers' Fal and Percuil meet to join the open sea, St Mawes boasts the perfect picture postcard retreat and at the heart of the village, right on the quay you will find The Ship and Castle Hotel. Once The Ship and Castle Inn, and a warren of small fishermen's cottages (remnants of which can still be seen at the rear of the existing building) The Ship and Castle is now a 54 bedroom hotel with all the charm and character one would expect for its location. Our bar and lounges offer the perfect location for a peaceful day in St Mawes watching the world go by, or enjoying a traditional Cornish Cream Tea. We have a selection of sea view rooms which understandably are in high demand and are well recommended to make your stay that little bit more special. ... more   less 
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Also Known As:
The Ship And Castle Hotel St Mawes, Cornwall

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