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“well out of st ives”

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St. Ives Holiday Village
Ranked #20 of 21 Hotels in St Ives
uk
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“well out of st ives”
Reviewed July 10, 2013

stayed july 1 2013 the chalet had been clean and was addequte but the windows were filthey so were the roofs.the steps very slippy has my son found out when fell down them not much on the site and need a car to get about was quite but needs a lot of updating

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank millylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick_Jennings, Guest Relations Manager at St. Ives Holiday Village, responded to this review, July 11, 2013
Thank you very much for taking the time to share your experience at our holiday park. We explain in our brochure and on the website that St Ives is a car drive away - that we are not actually right in St Ives

With regard to the accommodation, no doubt you noticed that the park is in the midst of a complete rebuild. Many of the older chalets are being demolished and replaced with fantastic new lodges. As you will appreciate, such a massive investment does not happen overnight.

We really hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Cheshire
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 9, 2013

We stayed in Woodland Lodge 301, and booked a year ago with our dog. We payed an extra £40 for her but on arrival we were told that we should say if we are bringing a dog, I did try to say but we were made to feel like we had done wrong! That said - the lodge we had was number 301 - right on the roundabout, and was detached in its' own grounds. It was clean, tidy, quiet and we had a great week, with an en unite to double bedroom. The bedrooms were downstairs and always very cold, and every time we walked upstairs the floorboards creaked. Every night I heard the floor boards creak, while we're all in bed with all doors and windows locked. Also we kept smelling matches, and had a total power cut on thevThursday am. The electrician said that he didn't understand the reason for it as no-one else had any issues. On Friday pm (28 June) I was hoovering downstairs and saw a tall dark shape from the corner of my eye 3 times, and on Sat am my extremely sceptical brother said he was awakened at 4 am to the sound of a child running up and down stairs over his room - and our dog was sitting at the bottom of our bed looking up! I emailed John Fowler holidays to ak if hey had had any other comments, but they haven't replied, so if you fancy a haunted week (nothing bad happened!) request 301 at St Ives Holday Village! Take your camera, you never know! This is a true report - we never felt threatened!

Room Tip: 301 for a haunted stay!
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  • Stayed June 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Janutd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick_Jennings, Guest Relations Manager at St. Ives Holiday Village, responded to this review, July 11, 2013
Thank you for your wonderful 5 star review - we really appreciate it.

I am fascinated by your "hauntings" - this is the first time I have heard of any such happenings at our St Ives Holiday Village.

The fact that you did not feel threatened prompts me to speculate as to whether you actually brought the extra person with you from Cheshire.

There is a simple way to test that theory - come back and stay with us again. At least you will know what to expect next time.
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Devon
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 9, 2013

We have just returned from a weekend Break free break. Our accommodation (a detached 1970s style chalet) was clean, the woodland setting is beautiful (we saw fox cubs and rabbits). There is a bus which runs all day from the site to either St Ives or Penzance. I can understand that during cold wet weather it must be difficult to keep the chalets free from damp as there is a canopy of trees overhead, however this wasn't a problem last weekend. I can't comment on the entertainment as we didn't pay for the pass, but the staff I spoke to on reception were polite and nice.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jgmdevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick_Jennings, Guest Relations Manager at St. Ives Holiday Village, responded to this review, July 11, 2013
Thank you very much for taking the time to leave us such a lovely review.

Your comments have been passed to all departments, especially the housekeeping team, who will be delighted to hear your thoughts.

We really hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 8, 2013

After travelling over 6 hrs we arrived at 3.10 check in was supposedly 4pm accommodation was not available until 4.40 awaiting cleaning. On arrival the bungalow was surrounded by a mass of weeds/stinging needles which we had to keep our 2 yr old grandson away from, broken picnic table just left broken on grass verge next to our bungalow, curtains hanging off rail, windows filthy, large cobwebs everywhere, toilet dirty, under bed extremely dusty, spiders in lighting, glasses dirty, oven left over food and grease still in grill (chips etc, beds like sleeping on a blank of wood, furniture pull out bed was very old, worn and smelly. Asked for a cot, but did not fit in any bedroom rooms too small. Restaurant/takeaway food not available until 6pm. This was very upsetting as we were looking forward to our first holiday with our grandson - would never step foot in any of John Folwer's Holiday Park.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mikeyL186402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick_Jennings, Guest Relations Manager at St. Ives Holiday Village, responded to this review, September 15, 2013
When I first read this very poor review, I immediately tried to contact the writer through the Tripadvisor Messaging service to investigate the issues, discover why they had such poor holiday and see what we could do to help. Sadly, with all Tripadvisor reviews being anonymous it is impossible to make direct contact.

To date I have not received a reply to two such messages and can only assume that perhaps their stay was not as bad as they first indicated.
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Travelers are raving about these St Ives hotels

Newport, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 6, 2013

We have stayed in St Ives harbour for the last few years, but the property was not available this year and I was made redundant! We decided to book here through the Sun holidays, but later upgraded to a week stay. My parents also joined us. We managed to get two chalets together. On entering the chalets, I was expecting them to be the same as 20 years ago, when I first stayed here. I must say, in many ways they are, but the leather sofas and flat screen tv were great and many appliances were new in the kitchen. The cooker was very basic and needs replacing, but we never even used it!
We have always stayed places but never taken our three children to the clubhouse. We went every night and played bingo and watched the entertainment and that is what made our week. The kids loved the games and especially the Stripey entertainment team. These are young people who work their socks off to entertain, but are also excellent entertainers and very friendly. Paul is an excellent vocalist and Anne Marie is a gifted dancer. They deserve the credit for any good reviews on this site as they re-introduced us as grandparents and parents to the power of the traditional family holiday. A budget holiday with 5 star entertainers. Go Stripeys- Good old Freddy the Fox!

Room Tip: If you want 5 star accommodation, be prepared to pay 5 star price and go elsewhere. However if you w...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAPP127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick_Jennings, Guest Relations Manager at St. Ives Holiday Village, responded to this review, July 9, 2013
Thank you very much for leaving us such a fantastic 5 star review, we really appreciate it. Your comments have been passed on to all departments.

Once again our entertainments team have been singled out for extra praise and there is no doubt that they deserve it. They are all doing a brilliant job this year and work extremely hard to ensure everyone has a great holiday.

We look forward to welcoming you again very soon.
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Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 5, 2013 via mobile

Had a fantastic stay at john fowler st ives. The lodge we stayed in was to the highest standards and was well equipped. Park and pool very clean. Staff on site was knowledgable and friendly. Entertainment staff were brilliant well done to all for making our stay the best ever. This is why we will keep coming year after year, plus the fact you offer your loyal customers vip discount. Keep up the good work.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moodles1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick_Jennings, Guest Relations Manager at St. Ives Holiday Village, responded to this review, July 9, 2013
What a wonderful review, thank you, we really appreciate it.

Your praise will mean so much to the management and staff at the park. They all work extremely hard to make everyone’s stay enjoyable.

Our regular customers are so important to us and we hope to welcome you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macclesfield, United Kingdom
1 review
Reviewed July 3, 2013

The price we paid was extremely low, so I dread to think how minimal the operating costs are to sustain the profitability of this site. And it shows.. for example in my opinion the chalets are not cleaned properly. They are old, but for me that's not the point - we paid bottom dollar and didn't expect them to be new, what we did expect was for them to be cleaned to a particular standard.

Although I imagine that the site's cleaning costs in the budget are not very high given the small amount we paid for the accommodation, I imagine the cleaning staff and all staff on site actually work very hard with the resources they have available to them.

When we arrived we spent around £15 on cleaning products at the nearby Tesco in order to bring the chalet to a level of cleanliness we expected.

There were a lot of things we weren't generally happy with, but they've been covered many times in numerous other reviews. In summary - we left after one day as it wasn't for us because no matter how much we pay to stay somewhere, we expect a particular level of cleanliness.

One thing worth pointing out - I was sat in the Clubhouse with my wife at 1:50pm Monday 1st July watching the projector which was showing profiles of the entertainers, inbetween profiles was a video [Flo-rida :Turnaround (5,4,3,2,1)] which if you saw it, surely wouldn't agree that it had any place inbetween these profiles on a Monday lunchtime. We thought it was quite amusing but then again, we don't have children..

I just hope that the strategy for this holiday park is to invest in new accomodation and to eventually charge higher prices and offer a better experience, and not to continue the low cost strategy on an ongoing basis mainly because I feel that although the current strategy may be profitable, each bad review is slowly eroding the goodwill of the park and eventually it will be entirely dependable on the repeat business of a handful of families.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MLV497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick_Jennings, Guest Relations Manager at St. Ives Holiday Village, responded to this review, July 12, 2013
Thank you very much for taking the time to share your experience at our holiday park.

With regard to the accommodation, no doubt you noticed that the park is in the midst of a complete rebuild. Many of the older chalets are being demolished and replaced with fantastic new lodges. As you will appreciate, such a massive investment does not happen overnight.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Ives Holiday Village

Property: St. Ives Holiday Village
Address: Lelant, St Ives TR26 3HX, England
Location: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 21 Hotels in St Ives
Price Range (Based on Average Rates): $
Hotel Class:3 star — St. Ives Holiday Village 3*
Number of rooms: 256
Official Description (provided by the hotel):
Our St Ives Holiday Village is set in over a hundred acres of woodland, making the whole park a gorgeous, relaxing place. As for facilities, St Ives Holiday Village has everything you could want during a Cornwall holiday. You won’t have to worry about the kids getting bored with our games room, featuring a pool table and all the latest video games. We also have a children’s play area just for kids, and you can let them swim in our large indoor heated pool without worry as we always have life guards on duty.In the evenings, you’re welcome to enjoy the nightly entertainment we offer at The Rafters Club, our very own club where we put on dancing, discos, competitions and more! You can also order you and your family some pub grub or get a takeaway. ... more   less 
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Also Known As:
St. Ives Holiday Village Hotel St Ives
St. Ives Holiday Village St Ives, Cornwall

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