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“Xmas at the Harbour Hotel”

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St. Ives Harbour Hotel & Spa
Ranked #11 of 21 Hotels in St Ives
Reviewed December 27, 2012

A very friendly hotel with a fantastic view of Porthminster beach and surrounding coastline .
From beginning to the end of our stay the hotel staff could not do enough for us, hotel and restaurant service was 1st class. The rooms were adequate and clean and having a sea view made the stay extra special.
The 4 day Xmas package was amazing value for the money we paid, food and champagne in abundance and served with a smile. The management team attended the champagne reception and spent time with every guest making sure all was ok.
The hotel management and staff made our Xmas stay a very enjoyable and memorable experience .
Thank You

Room Tip: Request a sea view
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  • Stayed: December 2012, traveled with family
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Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Parry, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded January 12, 2013

Thank you for your review, I am so pleased that the team here made your Christmas so enjoyable and we hope that we are able to welcome you back again next year.

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Reviewed December 23, 2012

Perfect Location

Perfect Wedding Team special mention to Elle Goerge

Perfect Accomadation

Perfect Spa

All in all the best day of our lives and this wouldn't have been possible if it wasn't for the efforts of the amazing team at St Ives Harbour Hotel

Room Tip: Sea View is deffo a must
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  • Stayed: December 2012, traveled as a couple
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Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Parry, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded January 12, 2013

Thank you so much, I know the team will be motivated by your praise. A special thank you to you for chosing us to share your special day.

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Reviewed December 23, 2012

Recently spent one night at the hotel for my brother's wedding (held there) the whole day was absolutely fantastic. The staff were faultless. We had a family room overlooking the sea - we did not expect this for a family room! Fantastic . There have been very mixed reviews on the web site and yes some rooms do need some finishing touches / updating but with hotels this is an ongoing project - good hotels never have a 'quiet time' The wedding was a success and everyone we spoke to was having a fabulous time. If you're planning a wedding for around 50 guests the room sizes for the event are perfect - enough room not to feel cramped but intimate enough to hear the speeches! all public areas we used were excellent (having a toddler we used lots of the loos and they were all spotless) Car parking - we'd been warned this was not well marked so knew what to look out for however the valet staff were on hand to shift vehicles about as required and gave us a lift back to the car on our departure. We would stay again.

Room Tip: Would recommend the rooms overlooking the sea - of course!
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  • Stayed: December 2012, traveled with friends
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Thank kp2012186370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Parry, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded January 12, 2013

Thank you so much for your kind words and I hope we are able to welcome you back again in the future.

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Reviewed December 20, 2012

Arrived on Saturday morning for a 2 night spa break, valet parking was great upon arrival and the reception team were really friendly and helpful. It's an impressive hotel when you arrive, and you can see that it has been recently refurbished...but with some finishing touches (hopefully) still to be done. Our room was recently refurbished, but was still quite dated...the bathroom was lovely, but the light over the mirror was broken so just a bare bulb was left...this spoilt the effect, just one of the finishing touches they need to get to I guess, but attention to the smallest details is missing in some parts.

There was a wedding on the Saturday afternoon and the wedding party took up the whole of the bar, which was a shame...and it would have beeen nice to have been told upon booking or even upon arrival so that we were aware, having planned to spend the afternoon in the bar looking at the sea view and drinking champagne we had to quickly change our plans, nothing major but it would have been great customer service to keep your guests informed of something that will impact their stay.

When we eventually got in to the bar it was lovely, lots of nice sofas to sit on in a beautiful environment, with amazing views...it was very relaxing. the only negative I would say is that they had lovely relaxing classical music being played in the bar but a commercial radio station being played quite loudly in the restaurant and you could hear the two clashing.

We spent Sunday in the spa, the guy that sits on reception is so friendly and helpful and makes you feel really welcome. The pool was warm, not too busy and the poolside beds were so comfortable we spent most of the day on them!! Treatments were great and good value, you really couldn't fault the spa facilities.

The resturant was brilliant, breakfast was a cold buffet or hot food ordered from the kitchen, if you wanted something that wasn't on the menu they made it for you with no issues. And dinner was even more impressive, beetroot cured salmon and roast beef...some of the nicest food I have eaten and I eat in a lot of fine dining places in London...this would have competed with some of the best. And the waiting staff were very attentive.

The location of the hotel is great, there are a number of ways you can walk in to town, along the beach front or the main road but either way takes about 10 minutes.

I would highly recommend staying here and will stay again, they just need to focus on the little details and this would have got a '5' rating!

Room Tip: Asdk for a sea view, we had room 111...not the best!
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  • Stayed: December 2012, traveled with friends
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Thank rpops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Parry, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded January 12, 2013

Thank you so much for your feedback; it really is important to us. All of the points you have raised have been taken on board and I can assure you many of them have already been addressed. I am so pleased that on the whole you enjoyed your stay with us and that you will return again in the future and we very much look forward to welcoming you.

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Reviewed December 20, 2012

We stayed for two nights during November.
On arrival we called the hotel as we couldn't find the car park; reception were really friendly and when we parked in the wating bay a porter introduced himself and parked the car for us.
We had been made aware of the work going on to the kitchen but this didn't cause us any issues at all.
The staff were very friendly and helpful. The view from the dining room across the bay was stunning and we thought the breakfast excellent with a lot of choice.

I loved the spa which was so restful and well equipped, with lots of towels to use and a general feeling of luxury. My husband loved the free Wifi - we were warned this might not work well in the bedroom but he managed to watch the Grand Prix without a problem at all.

The only downside of our stay was that our bedroom wasn't a new refurbished one and was quite small, with a little bathroom in a former cupboard. This wasn't a problem but unfortunately we overlooked the road to the back of the hotel and were above some sort of air conditioning unit which we could hear running costantly so I think try to avoid this one!

We would definitely come back to the St Ives Hotel as its location was perfect for us - thank you everyone for our stay

  • Stayed: November 2012, traveled as a couple
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Thank gemandjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason_Parry, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded January 12, 2013

Thank you for reviewing the hotel on this site, the feedback is really important to us. I am so pleased that you enjoyed your stay with us and we very much look forward to welcoming you back again in the future.

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Reviewed December 18, 2012

booked for two of us at end of chemo session, asked for a double bed, two pushed together and then decided to treat two friends to come wih us, not specifying bed layout. Recepton gave me key for 215 and R key fo 205. typically as it turned ot they had the double bed and a slightly larger room! Our room was very cold as the window had been left open and the heater didnt appear to work though the porter fixed it when we could contact him, no telephone to reception. bathroom good all clean but bedroom carpet a little grubby. THe bed was exceptionally comfortable and the goose down duvet and the linen of the highest quality. We looked at a refurbished bedroom and that was much improved. view magnificent. We have lived 8 miles away since 1963 but still love St Ives. lounge had two very effective welcoming gas coal effect fires as did the bar and the dining room has fantastic views. Service and food were very good and breakfast was excellent. lots of choice.Would appreciate a grab handle on the shower wall as still a bit wobbly! Otherwise hope to come again. Many thanks

  • Stayed: December 2012, traveled with friends
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Thank guybcornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded December 18, 2012

Thank you for taking the time to review the hotel on this site, we really appreciate the feedback. I am so pleased you enjoyed your stay with us on the whole and thank you for raising the concerns regarding the bedrooms; these have been taken on board and addressed. We very much look forward to welcoming you back to the hotel again in the not too distant future.

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Reviewed December 13, 2012

We stayed in one of the Porthminster apartments (which was owned by the hotel) the first week in December. The staff at the hotel are lovely - they were so helpful with all my queries - and genuinely friendly. The apartment was amazing - we had a lovely sea view - the apartment we stayed in was very warm and comfortable - and spotlessly clean - the bed was heaven - and I slept so well every night. "Des" the duty Manager was brilliant helping us set up our wi-fi - and nothing was too much trouble for him. We really relaxed during our stay and were able to make full use of the spa at the hotel - it was very quiet - and whilst the pool is not really brilliant for fitness swimming it is perfect for relaxing swimming - with the most amazing views over to St Ives. You can walk down the slope in the hotel gardens to the beach and the equally lovely Porthminster cafe - and then a little meander along the beach and you are in St Ives. I hope to return next year - I wish I was back there now! Thank you Harbour Hotel - we couldn't have asked for more.

  • Stayed: December 2012, traveled as a couple
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Thank Pepper11134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded December 14, 2012

Thank you so much for your kind words, I know that the team will be motivated by your praise. I am so pleased that you enjoyed your stay and we look forward to welcoming you back again in the not too distant future.

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Additional Information about St. Ives Harbour Hotel & Spa

Address: The Terrace, St Ives TR26 2BN, England
Location: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in St Ives
#6 On the Beach Hotel in St Ives
Price Range: $135 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — St. Ives Harbour Hotel & Spa 4*
Number of rooms: 46
Official Description (provided by the hotel):
St Ives Harbour Hotel & Spa is perfectly positioned directly above Porthminster beach boasting stunning views across the water. Watch as the waves lap against the famous Godrevy Lighthouse in the distance and feel your troubles disappear. Explore the local harbour, as you meander through the cobbled streets, and then return for dinner at the Terrace Restaurant, serving up seasonal and local food, along with stunning sea views. The Harbour Spa provides the perfect hideaway, as you indulge in a soothing treatment and then unwind by the pool, gazing out to sea from the comfort of a lounger! Enjoy an indulgent afternoon tea, cocktail or light lunch on the alfresco dining terrace and soak up the sea air and sensational views. The 46 bedrooms offer complete comfort and some of the Superior Bedrooms have balconies - a perfect place to relax over a morning coffee with the papers or afternoon tea watching the boats sail by... ... more   less 
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Also Known As:
Porthminster Hotel St Ives
Porthminster St Ives
St. Ives Harbour Hotel & Spa St Ives, Cornwall

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