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“fantastic location”

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St. Ives Harbour Hotel & Spa
Ranked #11 of 21 Hotels in St Ives
bournemouth
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“fantastic location”
Reviewed November 28, 2012

we have just returned from a two night stay in room 211. we could not fault the staff, the service or the food, all were of a very high standard. The weather in cornwall this weekend was dire but the spa was a welcome distraction. standards around the hotel were very high though our recently refurbished room was on the small side with a view of the side of the building not that you intend to spend all your time in your room. we felt this room might be best marketed as a single room as the en suite door is not a full width and a bit cramped. Odd that the tea and coffee facilities were in the wardrobe and then had to be plugged in on the bedside table. the staff were excellent especially the man who drove the mini bus to the car park at a moments notice. nothing was too much trouble even in the wind and rain. the overall feel of this hotel makes you want to return and hopefully we will with better weather next time.

Room Tip: ask for refurbished room with sea view. 211 too small.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, November 29, 2012
Thank you for taking the time to review the hotel on this site, we really appreciate the feedback. Let's hope for better weather on your next visit, which we hope will be soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Newquay, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 27, 2012 via mobile

We have just got home from a fantastic two night stay at the St Ives Harbour Hotel for our wedding anniversary. I emailed beforehand to ask if we could have a refurbished room after reading reviews on here. They were happy to accommodate us and in fact we got upgraded to a superior sea view room with balcony! Everything about our stay was perfect and in particular the food was fantastic, staff all extremely helpful (particularly the chap that drives you to and from the temporary car park up the hill) and the spa was very relaxing. Fantastic time, thank you!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DebbieDunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, November 29, 2012
Thank you so much for your kind words, I am so pleased you enjoyed your stay with us. We very much look forward to welcoming you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 24, 2012 via mobile

Had a spa day and it was brill, staff attentive, treatments good and afternoon tea AWESOME. One tiny moan, there were not enough loungers and people left their towels on them, but apart fm that EXCELLENT!!!

Stayed November 2012, traveled with friends
Helpful?
Thank Paje S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, November 24, 2012
Thank you for taking the time to post your review here, the feedback is always very much welcomed. As much as we attempt to manage the use of the loungers in the Spa area, during peak times there is a great demand for the use of the loungers and I apologise that you were not able to relax as you would have hoped. I do hope that you will visit us again in the not too distant future.
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Wrexham
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 21, 2012

We travelled to St Ives for our honeymoon and stayed in this hotel.
It was just outstanding the staff were friendly and helpful and nothing was too much trouble.
We stayed in the superior suite overlooking the beach, just awesome.
We had a seating area, dining table, the biggest bedroom I have ever seen and a wonderful bubbly spa bath.
We booked treatments in the spa prior to arrival but were informed of special offers they had so our treatments were included in the special offer so worked out very reasonable.
Would 100% recommend this hotel. Just stunning!

Room Tip: Book a suite they are worth it!
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, November 24, 2012
Thank you so much for chosing the St. Ives Harbour Hotel for your Honeymoon. I am so pleased that you enjoyed your stay with us and we very much hope to be able to welcome you back again in the not too distant future.
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Torquay, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 19, 2012

We have just got home after a lovely 5 day stay at the St Ives Harbour hotel. Our room was great, overlooking the sea, seemed clean with a lovely queensize bed...very comfortable! Tea and coffee facilities were good. Breakfast was excellent, a great choice of fruit,yogurt,cereal,toast,pastries, and then a cooked breakfast too, whilst sat overlooking the sea! The spa was lovely, very clean and great facilities...would highly recommend! I had a back,neck and shoulder massage during our stay too....very very good! The hotel is situated within a short walking distance of the centre of St Ives, as well as a short walk down to porthminster beach!
The only negative comment about our stay was the water pressure of our shower wasn't great...but otherwise everything else was very good!
All the staff were very friendly and helpful, especially the porters...who helped carry all my luggage and helped us sort out car parking!
We had a lovely stay and would definitely like to stay here again and will recommend this hotel to friends and family!!
Thank you for such a lovely week, a much needed break and such great service!!

Room Tip: Make sure you specify for a queen size bed....well worth it....with very comfortable bedding!! And a...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TashVN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, November 20, 2012
Thank you so much for your kind words, I know the team will be motivated by your praise indeed. It is lovely to hear that everyone was really helpful and friendly, something that we pride ourselves on. I am so glad you enjoyed the Spa; it really is a fantastic facility to have. I am so sorry that there were difficulties with the water pressure during your visit, if you could contact me directly and let me know your room number I will be able to investigate further, jason.parry@harbourhotels.co.uk. Finally we look forward to welcoming you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 15, 2012

Just got back from a 2 night stay at the St Ives Harbour hotel. We were met by reception and were given a classic double room as per booking with a Queen bed as a request via email.The dissapointment was immediate one we entered the room. The set up of 2 single beds were the least of our worries. The room reminded me of something out of a fawlty towers set, which under normal circumstances would have been bareable but the stain on the wallpaper under the window and the filthy state of the carpet gave it a feel of wipe your feet on the way out. The manager changed the 2 singles into a double bed while we waited in reception. On returning to the room i noticed what i thought was a large leaf by the bedside. On closer inspection it turned out to be crisp covered in black hairs obviously left by a previous guest. I saw the manager and explained the situation and gave him the offending artical. He then moved us to a re-furbished room on a lower floor. This was a marked improvement on the previous un-refurbished room but could have still done with the vacuum going over the area. The bathroom was clean although the newish tap to the basin leaked. The curtainl had come off at one end and the cobwebs in each corner gave the room a gothic feel. The sea view was excellent. Breakfast was hot on the first morning but tepid on the second although the seating area was clean. The staff were very pleasant throughout. We did not use the bar or resturant facilities so cannot comment on those. Waking through the corridors to get to our room the hotel felt like it could do with a good clean. In defence the were numerous builders constantly in and around the hotel carrying out futher re-furbishments. Overall in its present state If you intend to book this hotel ensure you have secured a re-furbished room before travelling. I for one will not be returning.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brian_damage_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, November 15, 2012
Thank you for taking the time to review the hotel on this site, we appreciate all feedback. I am sorry for the poor standard of housekeeping you encountered on your visit to the hotel. I will personally monitoring this over the coming weeks and I can assure you that this is not our usual standard by any means. If you would like to discuss the matter further then please do contact me directly on jason.parry@harbourhotels.co.uk. I do hope that you will reconsider your decision and visit the hotel again in the future.
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Steeple Ashton, United Kingdom
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 12, 2012

I should have written a review after our first visit to the hotel last year, we had a most enjoyable visit in November 2011, and our stay this year this weekend was even better. This is a hotel where you will be greeted by real people who do seem to want you to have a pleasant stay! For guests who want the corporate "have a nice day" this is not the hotel for you. A lot of the hotel refurbishment now appears to have been completed, the downside of this is that the main kitchen was being upgraded during our visit which meant that all our food was prepared in the second kitchen, whilst the restricted dinner menu was of good quality, the breakfast was poor,the food was luke warm and very pale in appearance, however you could not fault the efforts of the waiting staff to make the most of a bad job. The upgraded reception, the ease of parking and the new paths surrounding the hotel are a great improvement, the quality spa and the outstanding views are all major plus points.There are good offers to be had but in line with the hotels policy of looking after their regular guests perhaps the most attractive offers are available to the more regular visitor

Room Tip: Make sure you book a refurbished room.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this review, November 12, 2012
Thank you for taking the time to write this review, we really appreicate the feedback. I am so sorry that the breakfast standard was not as good as it has been in the past, this will be rectified once we go back into the main kitchen very soon. Thank you also for your understanding with regards to the works taking place in the main kitchen, there is indeed never a good time to do this, but your understanding is appreciated. I am really pleased that the team here did all they could to make your stay enjoyable and we very much look forward to welcoming you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Ives Harbour Hotel & Spa

Property: St. Ives Harbour Hotel & Spa
Address: The Terrace, St Ives TR26 2BN, England
Location: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in St Ives
#6 On the Beach Hotel in St Ives
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Ives Harbour Hotel & Spa 4*
Number of rooms: 46
Official Description (provided by the hotel):
St Ives Harbour Hotel & Spa is perfectly positioned directly above Porthminster beach boasting stunning views across the water. Watch as the waves lap against the famous Godrevy Lighthouse in the distance and feel your troubles disappear. Explore the local harbour, as you meander through the cobbled streets, and then return for dinner at the Terrace Restaurant, serving up seasonal and local food, along with stunning sea views. The Harbour Spa provides the perfect hideaway, as you indulge in a soothing treatment and then unwind by the pool, gazing out to sea from the comfort of a lounger! Enjoy an indulgent afternoon tea, cocktail or light lunch on the alfresco dining terrace and soak up the sea air and sensational views. The 46 bedrooms offer complete comfort and some of the Superior Bedrooms have balconies - a perfect place to relax over a morning coffee with the papers or afternoon tea watching the boats sail by... ... more   less 
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Also Known As:
Porthminster Hotel St Ives
Porthminster St Ives
St. Ives Harbour Hotel & Spa St Ives, Cornwall

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