We have been coming down to Tregenna and St Ives for a great many years now, as we have a timeshare which is absolutely beautiful with fabulous views. BUT ........ we just couldn't sit back and say nothing about our experience of the HOTEL in September. We decided to book a Castle Sea View room the night before we booked in to our timeshare as we love St Ives so much. However, despite receiving a discount for being owners, we were appalled at the condition of the room. It was as clean as possible, but unbelievably in need of an urgent upgrade, particularly as the actual price should have been £170 per night! The bathroom was really quite unacceptable, with fittings worse than a second rate B& B. The bed was very comfortable and the breakfast excellent. We don't want to go into too many damning details, as we have always been treated with absolute courtesy and feel a great loyalty to this lovely old place, but to charge these sort of prices is really not acceptable.
We couldn't believe that the lovely Brasserie restaurant which we have always eaten in during the summer months now closes at the end of September and all meals are now served in the main restaurant. There is obviously a reason for this, but those of you who know Tregenna will understand our disappointment. There were four of us eating. We were made very welcome and received very attentive service. However the meal I ordered which was detailed "St Ives Crab baked with Parmesan Crust, new potatoes and salad was a complete disappointment. It arrived on a scallop shell, but was so liquid I could have poured it onto my plate. It tasted absolutely revolting and was so puréed I couldn't detect any traces of crab at all. The waiter apologetically took it away and I chose something else. But of course by the time my second choice had arrived, everyone had finished theirs! This also happened last year when we both had to send something back.
To be fair,our week, as ever, was very enjoyable and the rate for our room was reduced when we had a word on checking out, but such a lot has to be done to this hotel to bring it up to the standards one expects from a purported 4 star hotel.
- Official Description (provided by the hotel):
- Tregenna Castle is the ideal holiday choice and perfect venue for your Wedding, Conference or Banquet. The hotel has 80 rooms and a huge range of self catering options. There is a choice of restaurants, bars and swimming pools – complete with jacuzzi, sauna and steam room. A trip to the fully equipped gym can be followed by a visit to the hair and beauty salon, or you can play a range of sports from tennis to croquet. The woodland walks and sub tropical gardens are much loved by visitors and locals and the estate has a challenging 18-hole Presidents Golf Course overlooking St Ives Bay. Catering for families, Castle Kids offers a range of day care activities and is approved by Ofsted as ‘outstanding’. ... more less
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- Also Known As:
- Tregenna Castle Resort St Ives, Cornwall